Pimple Soudagar Pune Maharashtra Customer support representative Jobs – 144 Open Jobs Today

Product Support Representative III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Hybrid work
- Customer service
- Salesforce
- Bachelor's degree
13d
Senior Associate - Financial Services Operations
SS&C Technologies —Pune, Maharashtra
- Full-time
- Computer skills
- Communication skills
Client Service Representative | Night Shift
Binated —Aundh, Pune, Maharashtra
- From ₹2,15,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick apply
Customer Service Associate
Marketing Disc —Kalyani Nagar, Pune, Maharashtra
- ₹30,000 - ₹65,000 a month
- Urgently hiring
- CRM software
- Marketing
- Customer service
- Health insurance
- Paid time off
Quick apply
Sales Coordinator
ELENO Energy LLP —Bavdhan, Pune, Maharashtra
- ₹11,520.39 - ₹31,267.75 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Paid time off
Quick apply
Outbound Business Development Representative - US & EMEA Markets - Pune
Flosum —Pune, Maharashtra
- ₹10,00,000 - ₹15,00,000 a year
- Salesforce
Quick apply
Product Support Representative - Securities Finance (Pune Location)
FIS Global —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Assistant Manager - Marketing
CRUTZ LEELA ENTERPRISES —Talegaon Dabhade, Pune, Maharashtra
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Master's degree
- Business Administration
- In-person
- Flexible schedule
Quick apply
3d
Associate Mgr. Product Support
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Microsoft Excel
- Salesforce
- Microsoft Office
9d
Junior Sales Development Representative (SDR) — SaaS, India
Telosa Services Pvt.Ltd. —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Marketing
- Salesforce
- Flexible schedule
Quick apply
10h
Technical Support Representative
Forescout Technologies Inc. —Pune, Maharashtra
- Rotational shift
- Windows
- Computer networking
- Linux
2d
Client Servicing - Deputy Manager - Pune(10)
infocom network ltd —Pune, Maharashtra
- Presentation skills
- Communication skills
- Negotiation
Director, Global Service Delivery - APAC based
Siemens —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- PMP
- CAD
14d
Program Manager
Danfoss —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Customer Service Rep II
Medline Industries —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Insurance Collection Executive
MiniMed —Pune, Maharashtra
- Full-time
- No experience needed
- Administrative experience
12h
Data Operations Administrator
bp —Pune, Maharashtra
- Full-time
- Hybrid work
- Finance
- Agile
- No travel
2d
Customer Service Representative (CSR) - Pune Locations
Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) —Viman Nagar, Pune, Maharashtra
- ₹13,000 - ₹17,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Health insurance
Quick apply
Sales Support Specialist
Maersk —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
Training and Quality Manager
EVERSANA —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Product Support Representative III

UKG (Ultimate Kronos Group) -
Pune, Maharashtra

Apply Now

Job details

13 days ago

Qualifications

Customer service
Salesforce
Technical support
Driving Licence
Bachelor's degree
Payroll
Business Administration
Human Resources
Communication skills
Information Technology

Full job description

Job description

Company and benefits

Job ID

PRODU019656

Employment Type

Regular

Work Style

hybrid

Location

Pune City,India

Role

Product Support Representative III

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

As a Product Support Representative, you will be providing front-line support to our growing customer base for our Benefits Administration product suite. This position requires strong oral and written communication skills that are delivered via e-mail and phone. The qualified candidate is a team player who is highly motivated and solution- driven. This position demands excellent time and priority management skills and the ability to handle several tasks simultaneously.

Duties and Responsibilities:

Serve as the initial point of contact for customer inquiries related to Benefits Administration & Human Resources.
Deliver exceptional support to our customers using various communication channels, such as phone, email, remote sessions, and our CRM case management system
Continuously acquire and expand knowledge of our product offerings, support policies, and methods of support delivery
Demonstrate excellent customer service skills with a proactive approach to ensure customer satisfaction
Cultivate strong relationships with internal stakeholders and effectively communicate with individuals at all levels of the organization using multiple communication platforms
Participation in on-call rotations is required to provide occasional after-hours support
Troubleshoot technical issues within customer environments, including system configurations, integrations, data processing, application functionality, and connectivity-related issues.
Diagnose root causes, provide resolution guidance, and collaborate with internal teams when escalation is required.

• Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases. Documentation and Reporting: • Document all client interactions and troubleshooting steps in the support CRM (Salesforce).

Generate and analyze reports, leverage, and update knowledge articles, and provide comprehensive instructions and updates via case management. Training and Development.
Assist in real-time supporting and mentoring of peers.
Stay updated on the latest features and updates of our HCM software.
Provide feedback on operational processes and potentially engage in roundtables via cross-functional efforts for improvement.
Assist with product enablement

Basic Qualifications:

4+ years of experience in a service and/or technical support role, preferably in the HCM SaaS sector.
Extensive experience processing and/or supporting Payroll/HR/Time tasks, systems, and processes. Preferred Qualifications:
Bachelor’s degree in information technology, Human Resources, Finance, Business Administration, or a related field.
Relevant certifications such as Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) are highly desirable.
UKG Pro Experience or relative HCM product support exposure
Ability to thrive in a fast-paced, high demand environment
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Capability to work independently and as part of a cohesive team.
Proficient in using support ticketing systems and CRM software (Salesforce). Work Flexibility
Willing to work in US shift hours based on business requirements.
Open to working from the office 5 days a week during the initial 6-month period as a mandatory requirement.
Flexible to adjust work arrangements as per ongoing business and operational needs.
Able to adapt to changing priorities, workloads, and evolving operational demands.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

Apply Now

Refine Your Search

customer support representative jobs in pimple soudagar pune maharashtra

Product Support Representative III

Senior Associate - Financial Services Operations

Client Service Representative | Night Shift

Customer Service Associate

Sales Coordinator

Outbound Business Development Representative - US & EMEA Markets - Pune

Product Support Representative - Securities Finance (Pune Location)

Assistant Manager - Marketing

Associate Mgr. Product Support

Junior Sales Development Representative (SDR) — SaaS, India

Technical Support Representative

Client Servicing - Deputy Manager - Pune(10)

Director, Global Service Delivery - APAC based

Program Manager

Customer Service Rep II

Insurance Collection Executive

Data Operations Administrator

Customer Service Representative (CSR) - Pune Locations

Sales Support Specialist

Training and Quality Manager

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