Sarkhej Gujarat Quality assurance analyst Jobs – 28 Open Jobs Today

Call Quality Analyst
Aivra health —Ahmedabad, Gujarat
- Up to ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Paid time off
- Cell phone reimbursement
Quick apply
Project Manager
Sculpsoft —Ahmedabad, Gujarat
- Azure
- Computer Science
- PMP
QA Engineer
WebSenor InfoTech —Ahmedabad, Gujarat
- Full-time
- Computer Science
- Java
- SQL
Quick apply
QA Engineer with AI testing experience
NicheTech Computer Solutions —Ahmedabad, Gujarat
- Full-time
- Azure
- Computer Science
- DevOps
Project Manager (Technical) (4-6 Years Experience)
Webs Optimization Software Solution —Ahmedabad, Gujarat
- Hybrid work
- Azure
- Computer Science
- PMP
- Health insurance
- Flexible schedule
QA Team Lead (Web Scraping & Data Extraction)
Actowiz Solutions —Ahmedabad, Gujarat
- Microsoft Excel
- Computer Science
- SQL
Quick apply
Pega with LSA Certification
BriskWin IT Solutions —Ahmedabad, Gujarat
- SQL
- JavaScript
- Agile
1d

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QA/QC Engineer
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Handle customer audits and vendor quality inspections. Coordinate with production, design, and procurement teams to resolve quality issues.
₹25,000 - ₹35,000 a month
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Call Quality Analyst

Aivra health
Ahmedabad, Gujarat

Quick apply

Job details

Permanent | Full-time
Up to ₹35,000 a month

Benefits

Internet reimbursement
Paid time off
Cell phone reimbursement
Paid sick time

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Call center experience
English
Analysis skills
Quality assurance
Bachelor's degree
Quality control
Customer support
Communication skills

Full job description

Location: Ahmedabad (Work From Office, Night Shift)
Employment Type: Full-Time
Salary: ₹35,000 per month

Job Summary

We are looking for a detail-oriented Call Quality Assurance Specialist to monitor, evaluate, and improve the quality of customer interactions. The ideal candidate will review recorded calls, assess agent performance against quality standards, provide actionable feedback, and help drive continuous process improvement while ensuring compliance with company policies.

Key Responsibilities

Call Quality Monitoring

Review and evaluate recorded customer calls using predefined QA scorecards.
Assess communication skills, compliance, accuracy, empathy, and overall customer experience.
Ensure audit targets and quality review deadlines are consistently met.
Identify quality gaps and recommend corrective actions.
Maintain objective and unbiased evaluations.

Call Recording & Documentation

Monitor call recording systems for quality and completeness.
Maintain accurate records of all audits and evaluations.
Report recording or technical issues to relevant teams.
Ensure confidentiality of customer information and recordings.

Performance Analysis & Reporting

Track quality metrics such as call handling, compliance, resolution, and customer satisfaction.
Prepare weekly and monthly QA reports.
Identify trends and recurring issues affecting service quality.
Share insights with management to improve team performance.

Feedback & Coaching Support

Provide constructive feedback to agents based on audit findings.
Highlight strengths and improvement areas.
Support team leaders with coaching recommendations.
Recognize high-performing agents and encourage best practices.

Compliance & Quality Standards

Ensure all calls comply with company policies and regulatory guidelines.
Maintain complete documentation of audit findings.
Support internal quality and compliance audits.
Follow established QA processes and procedures.

Quality Systems & Process Improvement

Use QA tools and software to evaluate calls.
Record audit scores accurately in internal systems.
Suggest improvements to quality processes and workflows.
Stay updated with industry best practices.

Required Qualifications

Bachelor's degree preferred.
1–2 years of experience in Quality Assurance, Customer Support, or a Call Center environment.
Excellent verbal and written communication skills.
Strong analytical and listening skills.
High attention to detail.
Proficiency in Microsoft Excel and Word.
Ability to work independently and meet deadlines.

Preferred Qualifications

Experience with QA or call recording software.
Knowledge of customer service KPIs and quality metrics.
Previous experience in a BPO or contact center.
Familiarity with CRM platforms.

Key Skills

Call Quality Monitoring
Performance Evaluation
Attention to Detail
Communication Skills
Reporting & Documentation
Coaching & Feedback
Compliance Monitoring
Analytical Thinking
Microsoft Excel
Time Management

Working Conditions

Work From Office (Ahmedabad).
Extended computer and headphone usage.
Continuous listening and evaluation of recorded calls.

Performance Metrics

Audit accuracy and consistency.
Timely completion of assigned audits.
Quality of feedback provided.
Compliance with QA standards.
Improvement in overall call quality.
Reporting accuracy.

Compensation & Benefits

Salary: ₹35,000 per month (CTC)
Professional training and career growth.
Paid leaves as per company policy.
Supportive and collaborative work environment.

Pay: Up to ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Internet reimbursement
Paid sick time

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

QC: 1 year (Required)
Call Audit: 1 year (Required)

Language:

English (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick apply

Refine Your Search

quality assurance analyst jobs in sarkhej gujarat

Call Quality Analyst

Project Manager

QA Engineer

QA Engineer with AI testing experience

Project Manager (Technical) (4-6 Years Experience)

QA Team Lead (Web Scraping & Data Extraction)

Pega with LSA Certification

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