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People Operations Lead

Time Hack
Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹20,00,000 - ₹22,00,000 a year
10 days ago

Qualifications

Microsoft Access
Master's degree
Bachelor's degree
Human resources
Business Administration
Human Resources
MBA
Communication skills

Full job description

Job Description

Job Overview

We are looking for a proactive and people-centric People Operations Lead to own and scale core People Operations programs while continuously improving employee experience. This role is ideal for someone who enjoys building strong operational foundations, improving processes, and acting as a trusted point of contact for employees and stakeholders.

As the People Operations Lead, you will own key employee lifecycle programs, support culture and engagement initiatives, and partner closely with business and People teams to ensure smooth day-to-day operations. You will play a critical role in strengthening people processes, balancing execution with continuous improvement and a strong service mindset.

Responsibilities

Team Management & Leadership

Lead, mentor, and manage a team of People Operations Associates across payroll, IT & admin, and HR operations
Define clear roles, responsibilities, SLAs, and performance expectations for the team
Build capability through coaching, training, and regular feedback
Foster a culture of accountability, continuous improvement, and employee-first service within the team

Employee Lifecycle Management

Own the complete employee lifecycle, including pre-onboarding, onboarding, employee changes, and exits.
Ensure a smooth and consistent onboarding experience, including documentation, system access, policy communication, and orientation
Manage offboarding processes, including exit documentation, asset recovery, knowledge transfer, and final settlements
Continuously review and improve lifecycle processes to enhance employee experience and operational efficiency

Pre-Onboarding & Background Verification

Drive pre-onboarding activities such as offer documentation, data collection, and readiness checks
Own and manage background verification processes with external vendors, follow up on discrepancies, and ensure timely closures
Maintain accurate and confidential employee records

Payroll & Compensation Operations

Own end-to-end payroll processing, including inputs, validations, and coordination with payroll vendors
Ensure accurate and timely salary disbursements, reimbursements, bonuses, incentives, and deductions
Manage statutory payroll components including PF, ESIC, PT, TDS, and gratuity
Handle payroll-related employee queries and audits

Compliance, Statutory Filings & Annual Returns

Ensure full compliance with labor laws and statutory requirements across applicable geographies
Own statutory filings, annual returns, and government submissions (PF, ESIC, PT, LWF, etc.)
Act as the primary point of contact for labor authorities, consultants, and auditors
Stay updated on changes in labor laws and proactively implement required changes

Audits & Risk Management

Lead internal and external statutory, payroll, and compliance audits
Prepare documentation, reconciliations, and reports required for audits
Identify compliance risks and implement corrective and preventive actions
Ensure audit readiness at all times

IT Asset & Access Management

Own IT asset management, including laptops, peripherals, and software licenses
Ensure timely provisioning and de-provisioning of IT assets and system access during onboarding and exits
Maintain accurate asset inventories and records
Partner with IT and vendors to ensure asset security and compliance

HR Operations, Policies & Systems

Own and maintain HR policies, SOPs, and employee handbooks
Ensure consistent application of policies across the organization
Manage HR systems (HRMS), data integrity, reporting, and access controls
Drive automation and process improvements to scale people operations

Stakeholder & Vendor Management

Manage relationships with external vendors including payroll providers, BGV agencies, insurance partners, and consultants
Ensure SLAs are met and continuously optimize cost and service quality

Reporting & Data Management

Maintain accurate employee data and documentation
Prepare people operations dashboards and reports for leadership
Track key metrics such as headcount, attrition, payroll costs, and compliance status

Culture & Employee Experience Support

Act as a trusted point of contact for employees on operational and policy-related queries
Support engagement initiatives by ensuring operational excellence and responsiveness
Serve as a culture champion by reinforcing company values through people processes

Qualifications

Bachelor’s degree in any field. An MBA/PGDM degree in HR is preferable
5 to 8 years of HR generalist experience
Preferably with experience in startups/companies with an employee-centric culture
Passionate about innovative people solutions and process improvement
Excellent communication and articulation skills
Collaborative mindset and a team player

Quick apply

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Job Description

Job Overview

Responsibilities

Team Management & Leadership

Employee Lifecycle Management

Pre-Onboarding & Background Verification

Payroll & Compensation Operations

Compliance, Statutory Filings & Annual Returns

Audits & Risk Management

IT Asset & Access Management

HR Operations, Policies & Systems

Stakeholder & Vendor Management

Reporting & Data Management

Culture & Employee Experience Support

Qualifications