Valasaravakkam Chennai Tamil Nadu Customer service executive Jobs – 348 Open Jobs Today

CX Associate Manager Posting, L1 Customer Care
Athenahealth —Chennai, Tamil Nadu
- Full-time
- Management
- Bachelor's degree
- Continuous improvement
- Health insurance
1h
BKG - Customer Service
Venpa Global Technologies —Chennai, Tamil Nadu
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Walk-in
- Customer service
- English
- Communication skills
Quick apply
KYC / Customer Service
Venpa Global Technologies —Chennai, Tamil Nadu
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Walk-in
- Customer service
- English
- Communication skills
Quick apply
Customer Service Senior Analyst
Accenture —Chennai, Tamil Nadu
- Full-time
- Customer service
- English
- Agile
CLAIMS PROCESS -BPO NIGHT SHIFT
Guardian management services —Thoraipakkam, Chennai, Tamil Nadu
- From ₹25,000 a month
- Full-time
- Walk-in
- Windows
- Microsoft Office
- Master's degree
- Commuter assistance
Quick apply
Freight Forwarding Customer Service
SAMJIN GLOBAL LOGISTICS INDIA PVT LTD —Nungambakkam High Road, Chennai, Tamil Nadu
- From ₹45,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
6d
Customer Care Executive
SPARKLINE BIZ SOLUTIONS —Guindy, Chennai, Tamil Nadu
- ₹20,000 - ₹24,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
8h
Front desk cum customer service
VS TRANS LOJISTIK LTD —Nungambakkam, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health insurance
Quick apply
8d
Customer Service Representative - India - Chennai
Foundever —Chennai, Tamil Nadu
- Rotational shift
- English
- 12th Pass
- Bachelor's degree
Telesales/Customer Service Advisor
GTR MOTORSPORTS INDIA PRIVATE LIMITED —Pallavaram, Chennai, Tamil Nadu
- From ₹18,000 a month
- Full-time
- Sales
- English
- Computer skills
Quick apply
3h
Customer Support Executive
Vedita Ventures —Choolai, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
7d
Chat Customer Service Specialist
Neurealm (Formerly GS Lab | GAVS) —Chennai, Tamil Nadu
- ₹18,527.20 - ₹44,534.82 a month
- Part-time
- In-person
- Paid time off
Quick apply
Customer Care Manager
GANESH CARS PVT.LTD —Avadi, Chennai, Tamil Nadu
- ₹20,000 - ₹28,000 a month
- Full-time
- Sales
- Bachelor's degree
- In-person
- Health insurance
Quick apply
Logistics Cum Customer Service (3-8 Yrs)
The Viswa Group —Tambaram, Chennai, Tamil Nadu
- ₹30,000 - ₹40,000 a month
- Full-time
- Inventory management
- ERP systems
- English
- Health insurance
Quick apply
11d
Customer Care Executive
Vela Automobile Pvt Ltd —Guindy, Chennai, Tamil Nadu
- ₹14,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- In-person
- Health insurance
- Paid sick time
Quick apply
11h
Technical Customer Service (TCS) Associate
Pooja Enterprises and IT Solution Pvt Ltd —Perungalathur, Chennai, Tamil Nadu
- Up to ₹5,00,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- 12th Pass
Quick apply
2d
Sr. Customer Service Executive - Capacity Planning & Management
Tata Communications —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
14d
Customer Service Professional – Inbound
MedExpert Billing and Consulting —Chennai, Tamil Nadu
- Hybrid work
- English
- Microsoft Office
- 12th Pass
Quick apply
8d
Customer Care Executive
Clarion Cosmetics —Guindy, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
3d
Customer Care Executive
Coppergate Consultants Private Limited —Ambattur, Chennai, Tamil Nadu
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply

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CX Associate Manager Posting, L1 Customer Care

Athenahealth -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
1 hour ago

Benefits

Health insurance

Qualifications

Management
EHR systems
Spark
Process improvement
Bachelor's degree
Continuous improvement
Customer support
Leadership
Communication skills

Full job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Customer Experience Manager, Clinicals leads customer support operations for athenahealth’s Clinicals workflows and helps ensure a consistent, high-quality experience for customers. Based in Chennai, India, this is a hybrid role that combines team leadership, operational oversight, and process improvement across Clinicals support activities.

This position partners closely with cross-functional teams to improve service delivery, manage escalations, and strengthen customer satisfaction through data-informed decisions and efficient workflow design. This leader will report to the Senior Manager.

Team Summary

The Associate Manager in the Customer Experience team within the Clinicals zone leads customer-support operations across athenahealth’s Clinicals electronic health record (EHR) and Communicator workflows. The role is accountable for people leadership, day-to-day service delivery, operational performance, and a consistent customer experience across encounters, appointments, charting, documentation, fax management, and patient communications.

This leader translates service goals into clear priorities; coaches team members across Analyst and Senior Associate levels; monitors service level, quality, productivity, and customer satisfaction; and uses data and root-cause analysis to improve workflows. The role requires a customer-focused, quality-focused approach and flexibility to support a 24/7 client-support environment.

Essential Job Responsibilities

Lead day-to-day team operations for Clinicals customer support, ensuring service levels, quality standards, and productivity goals are consistently met.Coach and develop team members through regular feedback, performance conversations, skill-building, and career development support.
Manage escalations and complex customer issues with timely follow-up, clear communication, and effective resolution across internal teams.Analyze service metrics, trends, and root causes to identify opportunities for process improvement and workflow optimization.
Partner with cross-functional stakeholders to improve customer experience, remove operational barriers, and align on service priorities.Monitor team performance across key measures such as customer satisfaction, turnaround time, case quality, and operational adherence.
Implement process improvements that strengthen consistency, reduce avoidable rework, and support efficient support delivery.Support change management efforts by communicating expectations, reinforcing new processes, and helping the team adapt to updated workflows.
Use AI-enabled tools and workflow automation thoughtfully to improve prioritization, summarize case trends, and reduce manual effort while applying human judgment to customer-impacting decisions.Ensure readiness to support a 24/7 customer-support environment and travel as needed up to NA% annually.

Additional Job Responsibilities

Contribute to workforce planning, scheduling support, and coverage coordination to maintain operational continuity.
Assist with documentation updates, process guides, and internal knowledge base improvements.
Participate in calibration activities to support consistent quality review and coaching practices.
Support onboarding for new team members by reinforcing role expectations and core workflows.Collaborate on special projects tied to customer experience, operational efficiency, or service transformation.
Review customer feedback and internal insights to help shape improvements in service delivery. Provide input into team meetings, leadership updates, and status reporting as needed.
Help maintain compliance with internal policies, service standards, and customer support procedures.

Expected Education & Experience

Bachelor’s degree or equivalent practical experience in customer support, operations, healthcare services, or a related field.
8 to 12 years of experience in customer support, service operations, healthcare operations, or a similar environment.
Experience leading people in a team-based environment, including coaching, feedback, and performance support.
Experience managing escalations and resolving complex customer or operational issues.
Experience with process improvement, root-cause analysis, or continuous improvement methods.Experience using data to monitor service performance, identify trends, and recommend actions.
Working knowledge of electronic health record (EHR) workflows, customer experience operations, or healthcare support processes preferred.Familiarity with customer support tools, case management systems, reporting dashboards, or workforce metrics preferred.
Strong critical thinking, communication, and people management skills required.Ability to work in a hybrid model in Chennai, India and support business needs across a 24/7 operational environment.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

Apply Now

Refine Your Search

customer service executive jobs in valasaravakkam chennai tamil nadu

CX Associate Manager Posting, L1 Customer Care

BKG - Customer Service

KYC / Customer Service

Customer Service Senior Analyst

CLAIMS PROCESS -BPO NIGHT SHIFT

Freight Forwarding Customer Service

Customer Care Executive

Front desk cum customer service

Customer Service Representative - India - Chennai

Telesales/Customer Service Advisor

Customer Support Executive

Chat Customer Service Specialist

Customer Care Manager

Logistics Cum Customer Service (3-8 Yrs)

Customer Care Executive

Technical Customer Service (TCS) Associate

Sr. Customer Service Executive - Capacity Planning & Management

Customer Service Professional – Inbound

Customer Care Executive

Customer Care Executive

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