Deccan Pune Maharashtra Desktop support technician Jobs – 121 Open Jobs Today

Technical Support Engineer I - Pune
Keywords Studios —Pune, Maharashtra
- Full-time
- Computer Science
- Java
- SQL
- Health insurance
- Life insurance
Quick apply
System Administrator
Indovance —Pune, Maharashtra
- Full-time
- Windows
- Microsoft Office
- Communication skills
1d
Mgr IT Support
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Computer Science
- Customer service
- Windows
Technical Support Specialist III
Johnson Controls —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
Technical Support Engineer (Office)
Manabh Software —Pune, Maharashtra
- Microsoft Access
- English
- Master's degree
Technical Support Engineer
Gephels —Pune, Maharashtra
- Online application
- Computer Science
- Software troubleshooting
- Social media management
13d
Technical Support Engineer – Solar O&M
SolarSquare Energy Pvt Ltd —Pune, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick apply
Technical Support Executive
Syscraft Technologies —Pune, Maharashtra
- SQL
- Bachelor's degree
- Linux
Assoc Technical Support Analyst
MobileProgramming —Pune, Maharashtra
- Azure
- Software troubleshooting
- AWS
IT Support Associate
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Windows
- AWS
- Analysis skills
Operation / Customer Support (Technical Support )
Pramarg Softech Solutions Pvt Ltd —Katraj, Pune, Maharashtra
- ₹1,80,000 - ₹3,00,000 a year
- Full-time
- English
- Bachelor's degree
- Travel
- Commuter assistance
- Food provided
Quick apply
Sr. IT Support Specialist
OpenGov —Pune, Maharashtra
- Full-time
- Windows
- Microsoft Office
- Agile
- Health insurance
Technical Support Engineer
Fronius —Pune, Maharashtra
- Online application
- English
- Electrical experience
Technical Support Consultant
Altera Digital Health Inc. —Pune, Maharashtra
- Full-time
- Remote
- Software troubleshooting
- Windows
- SQL
System Administrator
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Microsoft Access
- Software troubleshooting
- Customer service
Quick apply
3d
Technical Support Engineer
Mithi Software Technologies Pvt. Ltd. —Pune, Maharashtra
- Urgently hiring
- Computer Science
- DevOps
- Master's degree
Technical Support Executive
Syscraft Technologies LLP —Pune, Maharashtra
- ₹1,50,000 - ₹2,00,000 a year
- Full-time
- Azure
- English
- Windows
- Cell phone reimbursement
Quick apply
Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
System Administrator (Hosting & Cloud)
Dimakh Consultants —Pune, Maharashtra
- Microsoft Access
- Computer Science
- Microsoft Office
Junior Engineer - Customer / Technical Support
TouchMagix —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows

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Technical Support Engineer I - Pune

Keywords Studios -
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Health insurance
Life insurance

Qualifications

BCS
Computer Science
Technical support
Java
SQL
Bachelor's degree
SDKs
REST
Scripting
B2B
APIs
Agile
Communication skills
Python
Time management

Full job description

At Keywords Studios, we are using our passion for games, technology and media to create a global services platform for the video games and entertainment industries. Our aim is to become the “go to” provider of technical and creative services across a variety of service lines, enabling leading content creators and publishers to leverage our expertise across the lifecycle of interactive content.

Keywords Studios is trusted by many of the world’s leading video games and entertainment companies to work alongside them from concept and development through to live operations, by leveraging the breadth and depth of our industry leading service lines. We work alongside our clients as an external partner, providing access to specialist teams where and when needed, and enabling them to remain lean, agile and focused on creating engaging experiences.

People at Keywords Studios are passionate, talented, committed and resourceful. Human talent is our most valuable resource and, as a business, we thrive on diversity, celebrate uniqueness and work together across 70+ facilities in 26 countries.

Helpshift is a Keywords Studios company and a leading AI-first customer service platform used by some of the world’s largest games, digital entertainment, and consumer technology companies. Helpshift enables businesses to deliver scalable, intelligent, and human-centric support experiences through conversational AI, automation, and live agent tooling, supporting millions of end users globally. We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment to lead our Implementation Engineering team.

Keywords Studios is privately owned by an investor group led by EQT, together with Canada Pension Plan Investment Board and Temasek.

See www.keywordsstudios.com and www.helpshift.com for further information.

As a Technical Support Engineer 1, you will:

Act as the professional face of Helpshift, providing expert technical support to customers, including Admins and Developers from SMBs to Fortune 500 companies.
Guide customers on various topics, from dashboard training to SDK integration troubleshooting.
Manage and prioritize your queue of support issues, responding promptly to customer submissions.
Stay informed about current features and bugs, filing tickets when needed for internal teams.
Evaluate feature requests and escalate them to the Product team when ppropriate.
Debug customer issues by reproducing them, gathering critical details for escalation, and performing QA tests when required.
Create and document solutions, best practices, and templated responses to enhance internal and external resources.
File bugs in JIRA, provide updates across time zones, and collaborate internally to resolve issues effectively.
Analyse crash logs, scripts, and API configurations to identify patterns and escalate issues to developers.
Identify sales opportunities or billing issues and escalate them to Sales, Success, or Finance teams.
Write scripts and tools to handle customer data requests efficiently.

Requirements

About You

Experience: 2+ years of direct Enterprise B2B Tier 1 technical support or customer operations experience.
Technical Skills: Familiarity with REST APIs and scripting in Python or JAVA, Basic knowledge of SQL.
Time Management: Strong ability to juggle and prioritize multiple tasks independently.
Communication: Professional business writing skills to provide clear, detailed responses and escalate issues when necessary.
Process-Oriented: A proactive problem-solver who suggests and implements process improvements.
Education: Bachelor’s degree in Computer Science or equivalent technical and professional experience.

Benefits

Hybrid setup
Family Medical Insurance Cover
Life Insurance
Daily Meals - onsite
Reimbursable Flexible Benefit

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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desktop support technician jobs in deccan pune maharashtra

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