H .s .r Layout B .d .a Complex Karnataka Technical support engineer Jobs – 10626 Open Jobs Today

Technical Support Engineer I
Forcepoint Software Consulting India Private Limited —Bengaluru, Karnataka
- Email
- Azure
- Computer Science
- Software troubleshooting
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2d
Solar PV Technical Engineer
Sarvajith Infotech —Indira Nagar, Bengaluru, Karnataka
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- Full-time
- AutoCAD
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IT Support Engineer
SMALL ARRAY —Sampangiramnagar, Bengaluru, Karnataka
- ₹9,495.68 - ₹40,288.36 a month
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
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Technical Support Engineer
DigiCert —Bengaluru, Karnataka
- Research
- Windows
- Computer networking
- Paid time off
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Technical Support Engineer
Syncron —Bengaluru, Karnataka
- Hybrid work
- Computer Science
- English
- Java
Technical Support Engineering - Networking
Microsoft —Bengaluru, Karnataka
- Full-time
- Computer Science
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1d
L2 Application Support Engineer - R D
Cigres Technologies —Bengaluru, Karnataka
- ₹1,015 a day
- Computer Science
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- Bachelor's degree
Support Engineer
HCLTech —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- English
- Windows
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Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Communication skills
Technical Support Engineer
GLOINNT —Bengaluru, Karnataka
- ERP systems
- English
- Master's degree
Technical Support Engineer
Vonage —Bengaluru, Karnataka
- Computer Science
- Bachelor's degree
- JavaScript
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Google Workspace Support Engineer
ECONZ IT SERVICES PRIVATE LIMITED —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Bachelor's degree
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Technical Support Engineer - 2 New
Observe.AI —Bengaluru, Karnataka
- English
- SQL
- AWS
- Health insurance
- Life insurance
11h
Support Engineer
Apna —Bengaluru, Karnataka
- Google Suite
- Software troubleshooting
- Windows
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Technical Support Engineer - 1
Observe.AI —Bengaluru, Karnataka
- English
- Bachelor's degree
- Machine learning
- Health insurance
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ML Ops and Data Engineer
PinnacleU —HSR Layout, Bengaluru, Karnataka
- ₹34,50,000 - ₹35,00,000 a year
- Full-time
- DevOps
- Master's degree
- APIs
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Technical Support Engineer I
PowerSchool Group LLC —Bengaluru, Karnataka
- Full-time
- CRM software
- Software troubleshooting
- Customer service
11d
IT support Engineer
orbitnext-tech.com —Indiranagar, Bengaluru, Karnataka
- From ₹25,498.96 a month
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Health insurance
Quick apply
9d
Senior Technical Support Engineer
Josys —Bengaluru, Karnataka
- Full-time
- SQL
- Analysis skills
- APIs
1d
Product Support Engineer
Exotel Techcom Pvt Ltd —Bengaluru, Karnataka
- Analysis skills
- Computer networking
- APIs
Quick apply

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Technical Support Engineer I

Forcepoint Software Consulting India Private Limited -
Bengaluru, Karnataka

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Job details

Full-time
2 days ago

Qualifications

TCP
Azure
Computer Science
Software troubleshooting
Load balancing
Information Systems
Research
Windows
Technical support
Information security
AWS
Bachelor's degree
SSL
Computer networking
DNS
B2B
Linux
TCP/IP
Active Directory

Full job description

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

A Technical Support Engineer I is responsible for providing a world-class support experience to our customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated
third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint.

Responsibilities:

Respond to customer cases in line with Service Level Agreements.
Proactively identify and resolve potential problems to prevent them from occurring and

improve the overall customer experience.

Approach each case with a goal of ensuring Forcepoint products are performing at an

optimal level by addressing any underlying or additional problems uncovered during each
customer engagement.

Ensure full understanding of the issue, including impact to customer.
Gather logs, configuration details and attempt to reproduce the reported issues.
Research the issue in the Knowledge Base, documentation and with your team

members as needed.

Recommend solutions to customers and follow through to resolution or escalate the

case in a timely manner if no resolution can be found.

Prioritize workload based on severity and impact to customer and demonstrate a sense

of urgency when handling cases.

Document all interactions and case details within the customer tracking database,

including a detailed description of the issue and any resolutions recommended.

Adhere to company policies and procedures regarding customer handling, case

management and service entitlement verification.

Participate in knowledge sharing via involvement in technical discussions and

Knowledge Base documentation.

Perform other duties and projects as assigned.

Person Specification:

You demonstrate extreme levels of accountability and are results driven; you value teamwork
and collaboration; you communicate transparently and with candor, while always being genuine;
you act boldly, take initiative and are comfortable taking calculated risks to achieve successful
outcomes; you execute with speed and integrity, delivering high quality work product which you
are proud of.

Required Skills and Experience:

Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent

experience.

One or more years of experience supporting business to business customers
Hands-on experience that demonstrate knowledge of:
Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)
HTTP protocol (Structure, status codes, authentication, etc.)
Application Support Basics (Common troubleshooting methodology for Windows and

Linux programs)

Red Hat Linux fundamentals (command line navigation and basic features, file system,

permissions, networking, etc.)

Windows (Permissions, services, file system, Event Viewer, etc.)
SSL/TLS protocols (Structure, certificates, initial handshake, etc.)
Routing (WCCP, PBR, Load Balancer Fundamentals, etc.)
PAC files basics (setup, download, basic PAC file commands, etc.)
Packet Analysis with tcpdump and Wireshark
Diagnosing network latency and intermittent issues
Reading and analyzing log files
Active Directory (Domains, structure, permissions, group policies, etc.)
Installing and configuring systems in cloud environments such as Azure and AWS.
Working with Active Directory and Group Policy (Domains, permissions, security)
Experience in troubleshooting client machines and applications on Window, MacOS
Information Security Concepts

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected].

Applicants must have the right to work in the location to which you have applied.

Quick apply

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technical support engineer jobs in h .s .r layout b .d .a complex karnataka

Technical Support Engineer I

Solar PV Technical Engineer

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