India Senior executive clinical and quality Jobs – 178 Open Jobs Today

Customer Experience Senior Manager
Amgen —Hyderabad, Telangana
- Spanish
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Cogneesol —Pune, Maharashtra
- Hybrid work
- PMP
- Master's degree
- Project management
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Director, Scientific and Operations Intelligence - Obesity
Amgen —Hyderabad, Telangana
- Master's degree
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Egis —Bengaluru, Karnataka
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Senior Curriculum & Intervention Program Designer
Inspiron Psychological wellbeing Center —Indiranagar, Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply
5d
Centre Manager / Clinic Manager
DERMA MD CLINICS —Thane, Maharashtra
- ₹25,000 - ₹35,000 a month
- Email
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- Management
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- Flexible schedule
- Paid sick time
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11d
Senior Portfolio Lead- CTD
UST —Hyderabad, Telangana
- Microsoft Powerpoint
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Recruitment Manager
S3V VASCULAR TECHNOLOGIES LTD —Oragadam, Chennai, Tamil Nadu
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Master's degree
- Recruiting
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- Health insurance
Quick apply
Executive - Quality Control
Piramal Pharma Limited —Navi Mumbai, Maharashtra
- Full-time
- Quality control
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Clinical Operations Associate
Nao Medical —Remote
- ₹4 - ₹6 an hour
- Weekend availability
- Remote
- Windows
- Analysis skills
- Bachelor's degree
- Paid time off
Quick apply
CSV (Computer Systems Validation) Manager
TransPerfect —Pune, Maharashtra
- Full-time
- Management
- English
- Microsoft Office
Quick apply
Senior Executive
Piramal Enterprises —Thane District, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Operations Manager
Kites Senior Care —Hennur, Karnataka
- ₹55,000 - ₹60,000 a month
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Health insurance
Quick apply
Senior Customer Success Manager
Lyra Health —Mumbai, Maharashtra
- Full-time
- Master's degree
- Recruiting
- Leadership
Senior Manager - Ecomm - 1709
Medline Industries —Pune, Maharashtra
- Full-time
- Management
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- Project management
Senior Executive - Coding Auditor
EXL Service —Chennai, Tamil Nadu
- Full-time
- Microsoft Word
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9d
Analyst II, Business Control Function SOX Tester
Bristol-Myers Squibb —Hyderabad, Telangana
- Email
- Hybrid work
- Finance
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TE-1444 - Senior Product Manager
Softobiz Technologies —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Product management
Sr. Associate IS Organizational Effectiveness Scrum Master
Amgen —Hyderabad, Telangana
- Doctoral degree
- English
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Customer Experience Senior Manager

Amgen -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Spanish
Customer service
SAP
Salesforce
Supply chain
Master's degree
Bachelor's degree
Continuous improvement
B2B
Leadership
Communication skills
Marketing
Analytics

Full job description

India - Hyderabad

JOB ID: R-235185 LOCATION: India - Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: Feb. 11, 2026 CATEGORY: Sales & Marketing Operations

Customer Experience Senior Manager – GCX -OTC Execution Lead

Location: Amgen India (AIN Hub)
Reporting to: Director / Executive Director, Global Customer Experience & Order-to-Cash

Role Overview

The Senior Manager, Order-to-Cash Execution lead plays a critical leadership role in executing Amgen’s customer experience and service delivery strategy within the India hub. This role is responsible for leading one or more customer service, order-to-cash, customer experience, digital support, and/or clinical customer service teams, ensuring consistent, compliant, and high-quality service delivery across commercial and clinical domains.

The Senior Manager will translate global GCX-OTC strategy into strong operational outcomes, drive continuous improvement, and embed a customer-first, data-driven mindset across teams. This leader will model Amgen’s Values and Culture, foster a differentiated employee experience, and partner cross-functionally to deliver measurable business impact.

Key Responsibilities

Customer Experience & Service Delivery

Lead day-to-day operations for assigned GCX-OTC teams, ensuring best-in-class customer experience, service quality, and operational performance.
Drive improvements in customer satisfaction, response and resolution times, and service reliability across customer touchpoints.
Actively support resolution of complex or escalated customer issues and implement preventive measures to reduce recurrence.
Ensure consistent execution of global GCX-OTC service models, standards, and KPIs within India operations.

Order-to-Cash & Operational Excellence

Oversee key OTC activities within scope, including order management, product and distribution complaints, dispute resolution, and customer inquiries.
Ensure alignment with global OTC processes, controls, and performance metrics.
Partner with Finance, Quality, Compliance, Commercial, Technology/IS, and outsource partners to optimize end-to-end service processes.
Support harmonization of service models across commercial and clinical customer service to deliver a unified customer and patient experience.

Clinical Customer Service Support

Provide operational leadership and oversight for clinical customer service activities within scope.
Partner with Global Clinical Customer Services (GCCS) and Global Development Operations to support investigational product order fulfillment, temperature-controlled logistics, returns management, and study supply requirements.
Ensure adherence to GMP, GCP, GDP, and applicable local regulatory requirements for clinical supply operations.

Data, Analytics & Digital Enablement

Leverage analytics and reporting to monitor performance, identify trends, and drive data-based decision making.
Support the use of digital platforms and tools such as SAP, Salesforce Service Cloud/eCommerce, Celonis, UiPath, IRT, and CTMS to improve service delivery and operational efficiency.
Contribute to the development and continuous improvement of dashboards, insights, and reporting mechanisms that illuminate customer experience and operational health.

Continuous Improvement & Transformation

Foster a “perfection through iteration” mindset by encouraging experimentation, learning, and incremental improvement.
Lead or contribute to transformation, automation, and continuous improvement initiatives across people, process, and technology.
Stay informed on industry trends, best practices, and emerging capabilities in customer experience and service operations.

People Leadership & Culture

Lead, coach, and develop team leads and team members, building strong engagement, capability, and succession pipelines.
Promote Amgen Values and GCX-OTC culture, ensuring alignment with global frameworks and a positive employee experience.
Empower teams through clear goals, decision rights, and accountability while recognizing cultural and geographic diversity.
Effectively manage performance, change, and stakeholder expectations in a fast-paced, global environment.

Key Skills & Capabilities

Customer-centric and strategic mindset with the ability to translate strategy into operational execution.
Strong people leadership skills, including coaching, development, and engagement of diverse teams.
Analytical and problem-solving capability, with comfort interpreting data and driving insights-based decisions.
Business acumen, with the ability to align customer experience outcomes to broader business objectives.
Digital and data fluency, including experience leveraging service platforms, analytics, and automation tools.
Cross-functional collaboration and influencing skills across global and regional stakeholders.
Change management and continuous improvement orientation, with a growth mindset.

Qualifications & Experience

8-10 years of experience in customer service, order-to-cash, supply chain, or customer experience operations within a B2B and/or B2C environment.
Spanish and/or French language proficiency is a plus, supporting effective collaboration with global stakeholders and regions.
Experience leading teams in a global, matrixed organization; exposure to outsourced or shared service models preferred.
Demonstrated experience supporting GxP-compliant operations; exposure to clinical supply or investigational product logistics is a strong plus.
Experience driving operational improvements, process standardization, and/or transformation initiatives.
Strong communication skills with the ability to convey complex ideas clearly to diverse audiences.
Bachelor’s degree required; Master’s degree preferred.
Experience working with U.S. companies or global stakeholders preferred.

Apply Now

Refine Your Search

senior executive clinical and quality jobs in india

Customer Experience Senior Manager

Associate Project Manager

Director, Scientific and Operations Intelligence - Obesity

Clinical Senior Executive - Hyderabad

Senior BIM Modeler - Public Health

Senior Curriculum & Intervention Program Designer

Centre Manager / Clinic Manager

Senior Portfolio Lead- CTD

Recruitment Manager

Executive - Quality Control

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Operations Manager

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Senior Executive - Coding Auditor

Analyst II, Business Control Function SOX Tester

TE-1444 - Senior Product Manager

Sr. Associate IS Organizational Effectiveness Scrum Master

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