Telangana Desktop support technician Jobs – 94 Open Jobs Today

Manager, Technical Support
iCIMS Talent Acquisition —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Presentation skills
- Human resources
- Recruiting
Manager, Technical Support
iCims —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Presentation skills
- Human resources
- Recruiting
Team Lead - IT Helpdesk
The Hackett Group —Telangana
- Full-time
- Software troubleshooting
- Customer service
- Windows
Junior IT Support
Just vfx studios pvt ltd —Madhapur, Hyderabad, Telangana
- ₹10,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- English
- In-person
Quick apply
Technical Support Engineer
Frontend Arts Pvt. Ltd. —Hyderabad, Telangana
- Weekend availability
- Oracle
- Computer Science
- B.Sc
Quick apply
7d
Manager - IT Site and Support Services
Bristol-Myers Squibb —Hyderabad, Telangana
- Email
- Hybrid work
- Management
- Bachelor's degree
- Team management
Technical Support Analyst-Billing System
ORBCOMM —Hyderabad, Telangana
- Remote
- Oracle
- ERP systems
- SQL
- Health insurance
- Paid time off
Quick apply
Apprenticeship – Technical Support
Kyndryl —Hyderabad, Telangana
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
IT Support Analyst 1
RSM —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Windows
System Administrator
International School —Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- Software troubleshooting
- IT
- Linux
Quick apply
Engineering Technician
Micron —Hyderabad, Telangana
- Microsoft Office
- Analysis skills
- Linux
11d
Technical Support Senior Analyst- HIH – Evernorth
The Cigna Group —Hyderabad District, Telangana
- Weekend availability
- Azure
- 12th Pass
- Analysis skills
- Health insurance
Technical Support Analyst
Anblicks —Hyderabad, Telangana
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
IT Support Associate
ASSPL - Maharashtra —Hyderabad, Telangana
- Full-time
- Windows
- AWS
- Analysis skills
Technical Support Representative
Nova Module —Hyderabad, Telangana
- Analysis skills
- Bachelor's degree
- Travel
Technical Support Engineer
Cambridge Technology Enterprises (CTE) —Hyderabad, Telangana
- Full-time
- Communication skills
IT Support Intern / Desktop Support Engineer Trainee
Hyphenet Enterprises —Khajaguda, Hyderabad, Telangana
- ₹8,000 - ₹10,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Software troubleshooting
Quick apply
1d
System Administrator
VisaPro —Hyderabad, Telangana
- Windows
- Communication skills
Technical Associate - Application Support 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Access
- Oracle
- Computer Science
Quick apply
4d
System Administrator
Quantum Asia Pvt Ltd —Madhapur, Hyderabad, Telangana
- Full-time
- Microsoft Access
- Microsoft Outlook
- Computer Science
Quick apply

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Manager, Technical Support

iCIMS Talent Acquisition -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Enterprise Software
Technical support
Presentation skills
Human resources
Recruiting
Organisational skills
Customer support
Communication skills

Full job description

Overview:

The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.

About Us:

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities:

Develop and grow a team of Support Engineers to deliver world class customer service.
Manage team productivity and performance through instilling a metrics driven culture.
Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
Conduct quarterly reviews with iCIMS leadership.
Demonstrate strategic thinking to plan and execute medium/long term initiatives.
Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
Foster and facilitate the professional growth, engagement, and development of team members.
Manage workflows and schedules for direct reports and ensure adequate workload coverage.
Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
Open to work in shifts and weekends.

Qualifications:

5 - 10+ years of experience in Support teams with at least 2+ year experience leading an operational team.
Prior experience leading a client facing support team for international markets / SAAS
Strong understanding of Customer Support metrics and SLAs
Excellent verbal and written communication skills
Excellent planning and organizational skills
Strong presentation skills and ability to motivate teams.

Preferred:

Knowledge of HR / Recruitment Software domain is a plus.

EEO Statement:

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected].

Apply Now

Refine Your Search

desktop support technician jobs in telangana

Manager, Technical Support

Manager, Technical Support

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Technical Associate - Application Support 5B

System Administrator

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