Bengaluru Karnataka Call quality analyst Jobs – 51 Open Jobs Today

Client Relations - Analyst
Information Services Group —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- AI
- Flexible schedule
ServiceNow Business Analyst
Schneider Electric —Bengaluru, Karnataka
- Online application
- Computer Science
- Customer service
- English
Techno Functional Analyst - SRM
CGI —Bengaluru, Karnataka
- Full-time
- Master's degree
- SQL
- Analysis skills
Quick apply
Data & BI Analyst (Full-Stack)
Saarthee —Bengaluru, Karnataka
- SQL
- AWS
- AI
Quick apply
Senior Test Engineer-Playwright
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- SQL
Quick apply
Customer support executive
Swastik Stepstones —Bangalore City, Bengaluru, Karnataka
- Up to ₹6,00,000 a year
- Weekend availability
- CRM software
- Customer service
- English
- Paid time off
Quick apply
14d
Senior Business Analyst – US Healthcare & Interoperability
Geekyants —Bengaluru, Karnataka
- Computer Science
- Engineering
- HIPAA
Senior Business Analyst I
Schneider Electric —Bengaluru, Karnataka
- Online application
- English
- Agile
Specialist, Business Analysis
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
AI Product & Evals Analyst (Voice Agents)
Blue Machines AI —Bengaluru, Karnataka
- Master's degree
- SQL
- Analysis skills
Quick apply
Network System Analyst
Tata Elxsi —Bengaluru, Karnataka
- SQL
- Analysis skills
- Scripting
Sr Software Quality Engineer (V&V)
Clario —Bengaluru, Karnataka
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Health insurance
6d
DCX AI Business Analyst
Schneider Electric —Bengaluru, Karnataka
- Online application
- Microsoft Powerpoint
- Azure
- Salesforce
11d
Lead Data Analyst
Moonfrog Labs —Bengaluru, Karnataka
- Master's degree
- SQL
- Bachelor's degree
3d
Xtrackers SEA - Order C/R (Sr. Tech Analyst, Automation), AVP
Deutsche Bank —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- Databases
- Health insurance
Automation Tester - Playwright & TypeScript OR Cypress & JavaScript - BLR
Photon —Bengaluru, Karnataka
- Rotational shift
- Azure
- DevOps
- Java
Quality & Training Manager
Transact Global —Bengaluru, Karnataka
- Communication skills
Senior Business Analyst
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Laboratory experience
- English
- Master's degree
Quick apply
STAFF SYSTEMS ENGINEER - Sr. Data Analyst
TE Connectivity —Bengaluru, Karnataka
- SQL
- Travel
- Python
Analytics Manager, Product
Headout LI —Bengaluru, Karnataka
- Email
- SQL
- Python
- Analytics
Quick apply

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Client Relations - Analyst

Information Services Group -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

English
Bachelor's degree
Customer relationship management
AI
Diploma
Account management
Time management

Full job description

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role is critical to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills, working knowledge of AI Tools, as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Lens sales team on related opportunities/questions/issues.

Roles and Responsibilities:

Anticipate client needs and proactively identify opportunities to deepen relationships through strategic, research‑backed guidance
Manage and track interactions with ISG Research’s existing clients (IT, BPO and Network service providers) and act as a liaison between the provider and ISG Analyst community
Consultatively work with clients to ensure they see value out of their relationship with ISG’s Provider Lens Program, including orchestration of on-boarding calls and regular cadence calls
Create and manage communities of interest in line with ISG Provider Lens Research service lines and orchestrate campaigns to identify new sales opportunities
Curate post-sales follow up campaigns to measure and assure client return on investment
Develop a deep understanding of client objectives, business priorities, and long‑term strategy to ensure research and advisory outputs are aligned with desired outcomes
Partner cross‑functionally with internal research, advisory, and delivery teams to ensure high‑quality, insight‑driven client engagements
Work proactively with AI development team to find new opportunities to create value for ISG Provider Lens Clients
Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis – Identifying any concerns of the client. Compile suggestions to improve our products and manage the feedback process.

Skills Required:

A minimum of 3 years of experience in a Client relationship and account management, pre-sales and sales support, marketing function in an ITO/BPO organization
Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours in India
Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
Experience in using AI Tools – Working knowledge of Co-Pilot, Teams Environment, and ChatGPT is desirable as well as other associated tools
Stakeholder Management - The ability to proactively troubleshoot client issues and working with the client to resolve their issues in a satisfactory manner.

This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicating clearly and positively with the client throughout the process

Time management skills - The ability to juggle multiple projects with aggressive deadlines

Education level:

Bachelor’s Degree with a diploma in Marketing

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Apply Now

Refine Your Search

call quality analyst jobs in bengaluru karnataka

Client Relations - Analyst

ServiceNow Business Analyst

Techno Functional Analyst - SRM

Data & BI Analyst (Full-Stack)

Senior Test Engineer-Playwright

Customer support executive

Senior Business Analyst – US Healthcare & Interoperability

Senior Business Analyst I

Specialist, Business Analysis

AI Product & Evals Analyst (Voice Agents)

Network System Analyst

Sr Software Quality Engineer (V&V)

DCX AI Business Analyst

Lead Data Analyst

Xtrackers SEA - Order C/R (Sr. Tech Analyst, Automation), AVP

Automation Tester - Playwright & TypeScript OR Cypress & JavaScript - BLR

Quality & Training Manager

Senior Business Analyst

STAFF SYSTEMS ENGINEER - Sr. Data Analyst

Analytics Manager, Product

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