Senior Manager – CRM & Post Sales
Headstrong HR Consulting Services —Mumbai, Maharashtra
- Email
- Microsoft Excel
- Sales
- Customer service
Quick apply
Sales Coordinator cum Lead Generation Specialist-(Remote)
CubeInnovators Technologies Private Limited —Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Email
- Remote
- CRM software
- Sales
- Marketing
- Paid time off
- Paid sick time
Quick apply
8d
Sales Coordinator
Ecolux Enterprises —Andheri East, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid sick time
Quick apply
Project Coordinator
Indo Global esupport Pvt Ltd —Andheri West, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
Quick apply
8d
Jr. Marketing Coordinator
Flickbook Media —Mumbai, Maharashtra
- Marketing
- Social media management
- Research
Business Support Executive
SNCOGLOBAL —Borivali, Mumbai, Maharashtra
- ₹12,000 - ₹15,000 a month
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
11d
Sales Coordinator (Export)
J & K Industries —Jogeshwari East, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Sales Coordinator & Data Entry Executive
J.S.A Packaging Company —Dombivli, Maharashtra
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Sales Coordinator
Can Image Media Tech —Mumbai, Maharashtra
- ₹25,000.00 - ₹40,799.11 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
9d
Sales Support Coordinator
Marine Innovation —Mumbai, Maharashtra
- ₹20,000 a month
- Full-time
- CRM software
- ERP systems
- Microsoft Office
Quick apply
1d
Sales Coordinator
Speciality Tapes Industry - Vasai (E) —Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
5d
NEMT Partnership Coordinator
RidenRoll —Mumbai, Maharashtra
- Remote
- English
- Business development
- Work from home
Quick apply
Customer Service Coordinator
Daltronics Technologies LLP —Wagle Estate, Thane, Maharashtra
- ₹12,500 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
7d
Proposal Writer & Coordinator - Pursuit Strategy - Mumbai - India
Plante Moran —Lower Parel, Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- English
BD Coordinator
Buro Happold —Mumbai, Maharashtra
- CRM software
- Writing skills
- Microsoft Office
- Health insurance
Asst. Manager/ Manager Commercial Operations & Sales Coordinator (Pharma Background)
Imago & Getter India Pvt. Ltd. —Ghatkopar West, Mumbai, Maharashtra
- From ₹40,000 a month
- Email
- Microsoft Excel
- Sales
- Customer service
- Health insurance
- Cell phone reimbursement
Quick apply
Sales Coordinator
approach —Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
2d
Sales Coordinator
Vibrant Bearing & Industrial Products —Mumbai, Maharashtra
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Senior Coordinator
Ark InfoSolutions —Mumbai, Maharashtra
- Full-time
- CRM software
- Microsoft Excel
- Sales
Sales Support Co-ordinator
Risen —Mumbai, Maharashtra
- ₹30,000 - ₹70,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
7d

I want to receive the latest job alerts for crm coordinator in mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

crm coordinator jobs near mumbai maharashtra

Senior Coordinator jobs in Mumbai, Maharashtra

Proposal Writer jobs in Mumbai, Maharashtra

Mis Executive jobs in Borivali, Mumbai, Maharashtra

Sales Coordinator jobs in Mumbai, Maharashtra

Bid Manager jobs in Mumbai, Maharashtra

Crm Manager jobs in Mumbai, Maharashtra

Edtech Sales jobs in Noida, Uttar Pradesh

Commercial Sales Executive jobs in Agra, Uttar Pradesh

Hr Executive jobs in Lucknow, Uttar Pradesh

Commercial Sales Executive jobs in Okhla, Delhi, Delhi

Commercial Sales Executive jobs in Kirti Nagar, Delhi, Delhi

Commercial Sales Executive jobs in Raipur, Chhattisgarh

Account Executive jobs in Mulund, Mumbai, Maharashtra

Blinkit , Customer Support Live Chat jobs in Delhi

Customer Service Coordinator jobs in Calicut, Kerala

Blinkit , Customer Support Work From Home jobs in Nagpur, Maharashtra

Customer Service Representative jobs in Ahmedabad, Gujarat

Automobile Service Manager jobs in Bengaluru, Karnataka

Customer Service Coordinator jobs in Bengaluru, Karnataka

Customer Service Coordinator jobs in Manesar, Gurugram, Haryana

Senior Manager – CRM & Post Sales

Headstrong HR Consulting Services -
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Microsoft Excel
Sales
Customer service
Master's degree
Sales
Bachelor's degree
Customer relationship management
Business Administration
MBA
Leadership
Communication skills
Banking
Negotiation

Full job description

Job Opportunity

Senior Manager – CRM & Post Sales

Creating Exceptional Customer Experiences Beyond the Sale

As we continue to expand, we are looking for experienced and customer-focused professionals to join our team as Senior Managers – CRM & Post Sales.

Position: Senior Manager – CRM & Post Sales

Role Overview

As a Senior Manager – CRM & Post Sales, you will be responsible for managing the complete customer lifecycle from booking confirmation to possession handover. You will oversee customer relationship management, agreement registration, home loan coordination, collections, documentation, possession planning, and post-sales support.

Acting as the primary liaison between customers, developers, banks, legal, finance, and internal sales teams, you will ensure a seamless ownership experience while maintaining operational efficiency, timely collections, and high customer satisfaction.

The ideal candidate should have strong experience in real estate CRM, post-sales operations, banking coordination, collections, and customer service.

Key Responsibilities

Customer Relationship Management

Act as the primary point of contact for customers from booking confirmation until possession.
Build strong customer relationships and ensure timely communication regarding payment schedules, project milestones, registrations, and possession updates.
Resolve customer queries and escalations while delivering a seamless post-sales experience.

Booking, Documentation & Registration

Manage the complete post-booking process from token receipt to agreement registration.
Coordinate KYC verification, booking documentation, allotment letters, agreements, and registration formalities.
Ensure accurate maintenance of customer records and documentation.

Loan Coordination & Collections

Coordinate with banks, housing finance companies, DSAs, and financial institutions for home loan processing, sanctions, and disbursements.
Assist customers with loan documentation and ensure timely follow-ups to avoid processing delays.
Monitor payment schedules, construction-linked demands, and outstanding collections while coordinating with finance teams for account reconciliation.

Cross-Functional Coordination

Work closely with developers, legal, finance, sales, and channel partner teams to ensure smooth customer transitions and timely execution of post-sales activities.
Track customer progress across all milestones and proactively resolve operational issues affecting customer experience.

Possession & Handover

Coordinate final documentation, payment clearance, and possession scheduling.
Ensure a smooth and professional handover process while maintaining customer satisfaction.

CRM Operations & Reporting

Maintain accurate customer data and milestone tracking within the CRM system, including booking, registration, loan status, collections, and possession.
Develop and implement SOPs to streamline post-sales operations.
Prepare daily, weekly, and monthly MIS reports covering collections, registration status, loan progress, possession pipeline, customer escalations, and operational performance.

Team Leadership

Lead, mentor, and monitor CRM executives and post-sales coordinators.
Define team KPIs, conduct training programs, and drive process improvements to enhance operational efficiency and customer satisfaction.

Candidate Profile

Experience

4–8 years of experience in CRM, post-sales operations, customer relationship management, collections, or customer service within the real estate industry.
- Experience handling residential and commercial projects is preferred.
Hands-on experience in home loan coordination, registrations, collections, and possession management.

Skills Required

Strong customer relationship and stakeholder management skills.
Excellent communication, negotiation, and conflict-resolution abilities.
Sound knowledge of real estate documentation, registration procedures, and home loan processes.
Strong organisational, analytical, and process management capabilities.
Ability to manage multiple customer accounts and coordinate with cross-functional teams.

Technical Skills

CRM Software Platforms
Microsoft Excel & MIS Reporting
Google Workspace
Collections & Customer Management Systems

Educational Qualifications

Bachelor's Degree in Commerce, Business Administration, Management, or a related field.
MBA or Postgraduate qualification will be an added advantage.

Preferred Industry Background

Candidates with experience in Real Estate Developers, Real Estate Mandate Firms, Property Consulting Companies, Housing Finance Companies (HFCs), or Banking & Home Loan Operations will be preferred.

Why Join Adwise Elements?

Manage customer experience across multiple real estate projects.
Work directly with developers, banks, legal teams, and senior management.
Opportunity to build and streamline post-sales operations.
Competitive compensation and career growth opportunities.
Be part of a fast-growing organisation redefining real estate sales and customer management.

Location

Mumbai Metropolitan Region (MMR)

How to Apply

If you're passionate about customer experience, process excellence, collections, and post-sales operations, we'd love to hear from you.

Email your resume to: [email protected]

Subject: Application for Senior Manager – CRM & Post-Sales – [Your Name]

Learn more about us at www.adwiseelements.com

Quick apply

Refine Your Search

crm coordinator jobs in mumbai maharashtra

I want to receive the latest job alerts for crm coordinator in mumbai maharashtra

Related Searches

Explore jobs in more locations

Job Opportunity

Senior Manager – CRM & Post Sales

Creating Exceptional Customer Experiences Beyond the Sale

Customer Relationship Management

Booking, Documentation & Registration

Loan Coordination & Collections

Cross-Functional Coordination

Possession & Handover

CRM Operations & Reporting

Team Leadership

Experience

Skills Required

Technical Skills

Educational Qualifications

Preferred Industry Background