Hr Sr administrator (support & operations) Jobs – 43 Open Jobs Today

(Infra) Senior Systems Engineer - Contact Center Technology
Agoda —Gurugram, Haryana
- English
- AWS
- Mentoring
Quick apply
Human Capital - Leaves & Accommodation- Sr Analyst/Associate
Kohlberg Kravis Roberts & Co. —Gurugram, Haryana
- Email
- Finance
- Project management
- Bachelor's degree
- Health insurance
- Life insurance
Director, Fund Operations (Private Equity), GDN Advisory - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Master's degree
- MBA
- Leadership
Index Data Governance
Institutional Shareholder Services —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
Senior ServiceNow Developer - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Weekend availability
- Computer Science
- Customer service
- B.Sc
- Flexible schedule
Finance - Credit Fund Controllership - Vice President
Kohlberg Kravis Roberts & Co. —Gurugram, Haryana
- Email
- Finance
- Accounting
- Accounting
Program Leader - Finance
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Salesforce
- ERP systems
Senior Analyst, IT Network & Security
Connor, Clark & Lunn Financial Group Ltd. —Gurugram, Haryana
- Azure
- Computer Science
- Microsoft Office
Quick apply
Autodesk Application Support - Civil 3D
Hatch —Gurugram, Haryana
- Software troubleshooting
- Analysis skills
- Bachelor's degree
Quick apply
5d
Finance - Private Markets Fund Controllership - AVP
Kohlberg Kravis Roberts & Co. —Gurugram, Haryana
- Email
- Finance
- Accounting
- In-person
677685-Senior Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Technical Lead DevOps
Srijan Technologies PVT LTD —Gurugram, Haryana
- Azure
- Computer Science
- DevOps
Quick apply
12d
Corporate Counsel - Gurgaon
Institutional Shareholder Services —Gurugram, Haryana
- Full-time
- Communication skills
- Time management
Senior Technical Consultant, Platform Engineering
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Health insurance
- Paid time off
Senior Data Engineer – Python & SQL
Institutional Shareholder Services —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- Databases
Network Engineer II - IN
Rackspace —Gurugram, Haryana
- Full-time
- Azure
- AWS
- Analysis skills
- Flexible schedule
Senior DevOps Engineer - Compute Platforms | India
Five9 —Gurugram, Haryana
- Computer Science
- DevOps
- Master's degree
Senior Engineer - GTM Tech
MongoDB —Gurugram, Haryana
- Azure
- Computer Science
- Salesforce
Lead Staff Engineer - IT
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Windows
Sr. Engineer - Infrastructure Services P 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Azure
- Software troubleshooting
- English
Quick apply

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(Infra) Senior Systems Engineer - Contact Center Technology

Agoda -
Gurugram, Haryana

Quick apply

Job details

Qualifications

Telephony
Kubernetes
Call center experience
English
OpenStack
AWS
SDKs
Mentoring
Software development
APIs
Workforce management
Communication skills

Full job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:

The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda's customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you'll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities - coupled with an open work environment - are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.

The Opportunity:

In this role as Senior System Engineer (Contact Center Developer), you will lead the design, development and maintenance of advanced Contact Center solutions and Telephony Platform (Infrastructure) for a global contact center with approximately 2000 concurrent agents distributed across multiple locations of in-house agents and BPO agents (via VDI) around the world, leveraging your extensive software development expertise. This role involves not only technical proficiency but also leadership and mentoring responsibilities, guiding engineers on a virtual team with members located around the world.

In this Role, You'll Get to:

Working in US time zone
Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization's goals and customer experience objectives.

Build and maintain custom applications, integrations and automations.

Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing.

Ensure solutions follow security best practices and comply with data privacy regulations.

Optimize system and application performance and proactive monitor for issues.

Collaborate with developers, network engineers, system administrators, operations, vendors, and business users to deliver integrated solutions.

Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.

What you'll Need to Succeed:

Minimum 5 years hands on experience with Amazon Connect Contact center solution

Telephony & Routing: Contact Flows: Build customized menus, routing logic, hours of operations, phone number management, overflow and retargeting, for different channels.

Agent Workspace: Contact Control Panel (CCP) and Agent Workspace configure and maintain.

AI & Automation include Lex and Q.

Analytics & Quality Management: Build and maintain Contact Lens / Real-time & Historical Dashboards / customer Profiles configuration / Wisdom configuration / Voice and screen recordings.

Integration expertise and troubleshooting skills on API integration like AWS Lambda and Amazon Event Bridge, CCP.

Familiarity with telephony systems, workforce management, and system integration including expertise in APIs and SDKs from various suppliers.

Excellent problem solving and troubleshooting skills.

Good communication and collaboration in English skills.

Good leadership and mentoring skill.

High attention to detail and quality.

It's great if you have:

Background in developing AI, software development and automation solutions for contact center.

Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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Refine Your Search

sr administrator (support & operations) jobs in hr

(Infra) Senior Systems Engineer - Contact Center Technology

Human Capital - Leaves & Accommodation- Sr Analyst/Associate

Director, Fund Operations (Private Equity), GDN Advisory - Global Capability Center

Index Data Governance

Senior ServiceNow Developer - Global Capability Center

Finance - Credit Fund Controllership - Vice President

Program Leader - Finance

Senior Analyst, IT Network & Security

Autodesk Application Support - Civil 3D

Finance - Private Markets Fund Controllership - AVP

677685-Senior Manager

Technical Lead DevOps

Corporate Counsel - Gurgaon

Senior Technical Consultant, Platform Engineering

Senior Data Engineer – Python & SQL

Network Engineer II - IN

Senior DevOps Engineer - Compute Platforms | India

Senior Engineer - GTM Tech

Lead Staff Engineer - IT

Sr. Engineer - Infrastructure Services P 4B

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Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

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