Cherlapally Hyderabad Telangana School administration Jobs – 87 Open Jobs Today

LEO Support Quality and Continous Improvement Manager, Leo Customer Support
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Management
- Continuous improvement
- Team management
Specialist - BCM - Core Ops 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
12d
Associate — Academic Research & Content Development
The Shri Ram Academy —Hyderabad, Telangana
- ₹30,000 - ₹45,000 a month
- Full-time
- English
- Research
- Microsoft Office
- Health insurance
- Food provided
Quick apply
Procurement Manager
The Shri Ram Academy —Hyderabad, Telangana
- ₹50,000 - ₹60,000 a month
- Full-time
- Oracle
- Analysis skills
- Project management
- Health insurance
- Food provided
Quick apply
12d
SALES MANAGER – B2B (SECURITY & FACILITY MANAGEMENT INDUSTRY)
VSERVESERVICES PVT LTD —Hyderabad, Telangana
- ₹5,00,000 - ₹15,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Quick apply
7d
Operations Manager / Key Accounts Manager
ARK India —Hyderabad, Telangana
- Weekend availability
- Management
- Inventory control
- PMP
- Flexible schedule
Business Development Manager (BDM)
Emversity —Hyderabad, Telangana
- ₹3,00,000 - ₹4,50,000 a year
- Full-time
- Master's degree
- Business development
- Travel
Quick apply
3d
Data Delivery Lead
Amgen —Hyderabad, Telangana
- Remote
- Computer science
- Computer Science
- Master's degree
Vice Principal (Grades 1–12)
Meluha International School —Hyderabad, Telangana
- ₹45,000 - ₹50,000 a month
- Full-time
- Master's degree
- Administrative experience
- Education
- Commuter assistance
- Paid time off
Quick apply
Sales Sr Associate
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Excel
- Data analysis skills
- Finance
7d
Specialist - BCM - Commercial Leasing & Lending 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
12d
Senior Admissions Counsellor
Meluha International School —Hyderabad, Telangana
- ₹35,000 - ₹45,000 a month
- Weekend availability
- English
- Microsoft Office
- Master's degree
- Commuter assistance
- Paid time off
Quick apply
Front Office Admin
Arkaas Vignan School —Hyderabad, Telangana
- Up to ₹20,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Assistant Manager - Housekeeping
Marriott International, Inc —Hyderabad, Telangana
- Full-time
- No experience needed
- 12th Pass
- Cleaning
2h
Trainee Executive
Metrochem API Pvt Ltd —Hyderabad, Telangana
- Full-time
- 12th Pass
- Bachelor's degree
- Travel
Quick apply
logistics executive M-F
Safran —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- English
- 12th Pass
Centre Manager (Puppalaguda)
Rosemount International Pre-School —Hyderabad, Telangana
- Full-time
- Master's degree
- Business development
- Supervising experience
- Commuter assistance
- Health insurance
Quick apply
Front Office Executive
Tachyon IT Solutions Pvt Ltd —Hyderabad, Telangana
- ₹20 - ₹22 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Assistant Professor – Operations Management
Woxsen University —Hyderabad, Telangana
- Doctoral degree
- No experience needed
- English
IT System Administrator
Nord Anglia Education —Hyderabad, Telangana
- Azure
- Linux

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LEO Support Quality and Continous Improvement Manager, Leo Customer Support

Amazon Dev Center India - Hyderabad -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Six Sigma Certification
Management
Six Sigma
Quality assurance
Continuous improvement
Team management
APIs
AI

Full job description

DESCRIPTION

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

We are seeking a Leo Support Quality Manager to define and lead the quality assurance function for Amazon Leo's Customer Experience & Support organization. This role owns the end-to-end quality framework spanning both B2B (Enterprise Partner, Telco, B2B2X) and B2C (Direct-to-Consumer) support channels. You will establish the standards, measurement systems, and continuous improvement programs that ensure every customer and partner interaction meets Amazon's bar for excellence.

The ideal candidate is a certified Six Sigma Black Belt with deep experience driving quality transformation in complex, multi-channel support environments — ideally within the SATCOM or ISP/Telco industry.

Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations

Key job responsibilities
Directly evaluate and improve the quality of support interactions including satellite network troubleshooting, connectivity diagnostics, account management, and service configuration support delivered to Leo customers. Establish mechanisms to systematically identify and drive resolution of repetitive or serious customer support problems. Simplify and reduce operational expenditure through quality-driven process optimization.

Quality Framework Ownership: Define, implement, and govern the end-to-end quality assurance framework across all support tiers (Tier 1–3), channels, and customer segments (B2B and B2C). Establish scoring rubrics, calibration cadences, and audit methodologies aligned to customer experience outcomes.

Six Sigma & Continuous Improvement: Lead structured improvement programs using Six Sigma (DMAIC/DMADV), root cause analysis, and statistical process control. Identify systemic defects in support processes and drive measurable reductions in defect rates, repeat contacts, and escalations.

KPI Definition & Governance: Define and track quality KPIs including Quality Assurance scores, Critical Error Accuracy, First Contact Resolution, CSAT/NPS correlation to quality, and cost-of-poor-quality metrics. Establish governance through regular operational reviews, trend reporting, and executive dashboards.

Voice of Customer Integration: Partner with Voice of Customer and Customer Insights teams to connect quality findings with customer sentiment data. Translate feedback signals into actionable quality improvement initiatives.

Calibration & Standardization: Drive calibration programs across internal and outsourced support teams to ensure consistent quality evaluation. Establish and maintain quality standards documentation, scoring guidelines, and training feedback loops.

Support for Technical & Partner Channels: Develop quality standards tailored to technical support interactions (network troubleshooting, integration support, API/tooling assistance) for Enterprise Partner (B2B2X), Telco, and SATCOM customers — ensuring technical accuracy and resolution quality are measured alongside soft skills.

Cross-Functional Collaboration: Partner with Training, Content, Operations, and Product teams to close quality gaps. Influence support tooling, knowledge management, and workflow design based on quality insights.

Vendor & Outsource Quality Management: Establish quality contractual requirements, monitoring frameworks, and performance management processes for outsourced support partners. Drive accountability through data transparency and joint improvement plans.

Strategic Roadmap: Create the quality program roadmap; influence senior leadership on investment priorities, technology enablement (speech analytics, AI-assisted QA), and resource allocation through data-driven business cases.

BASIC QUALIFICATIONS

5+ years of working cross functionally with tech and non-tech teams experience
5+ years of team management experience
5+ years of cross functional project delivery experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
Six Sigma Black Belt certification

PREFERRED QUALIFICATIONS

Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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school administration jobs in cherlapally hyderabad telangana

LEO Support Quality and Continous Improvement Manager, Leo Customer Support

Specialist - BCM - Core Ops 4A

Associate — Academic Research & Content Development

Procurement Manager

SALES MANAGER – B2B (SECURITY & FACILITY MANAGEMENT INDUSTRY)

Operations Manager / Key Accounts Manager

Business Development Manager (BDM)

Data Delivery Lead

Vice Principal (Grades 1–12)

Sales Sr Associate

Specialist - BCM - Commercial Leasing & Lending 4B

Senior Admissions Counsellor

Front Office Admin

Assistant Manager - Housekeeping

Trainee Executive

logistics executive M-F

Centre Manager (Puppalaguda)

Front Office Executive

Assistant Professor – Operations Management

IT System Administrator

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