Senior Customer Experience Manager
KAPTURE CX —Mumbai, Maharashtra
- Management
- Salesforce
- SQL
Quick apply
13d
Export Marketing Manager
JSK Industries Pvt Ltd —Fort, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
Lead Customer Service Front Office IN
Henkel —Navi Mumbai, Maharashtra
- Part-time
- Customer service
- ERP systems
- Master's degree
- Health insurance
Quick apply
Sales Manager- B2B & MBO (Apparel)
Lofa —Goregaon, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Business development
- Travel
- In-person
Quick apply
1d
Tele Caller Executive - (Collection Process)
CGreen —Ghansoli, Navi Mumbai, Maharashtra
- Up to ₹25,000 a month
- Full-time
- Customer service
- English
- Analysis skills
Quick apply
Accounts Executive - Finance & Accounts
Nagarkot Forwarders Pvt Ltd —Chembur, Mumbai, Maharashtra
- ₹10,522.43 - ₹40,000.00 a month
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
SOTO ticketing
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
12d
B2B Sales Executive
Shree Hari Agencies —Kalbadevi, Mumbai, Maharashtra
- ₹10,000 - ₹25,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Telesales Executive
Inodaya —Bhandup, Mumbai, Maharashtra
- ₹15,000 - ₹22,000 a month
- Full-time
- 12th Pass
- In-person
- Marketing
Quick apply
Travel Consultant / Senior Travel Consultant ( Offline Ticketing)
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Customer Success Manager- Marketing cloud
Salesforce —Mumbai, Maharashtra
- Full-time
- Salesforce
- AI
- Communication skills
Business Development Manager - Hitachi High-Tech India Pvt. Ltd.
Hitachi Rail —Mumbai, Maharashtra
- Full-time
- Doctoral degree
- Sales
- English
4d
Sr. Delivery Consultant, Customer Experience, Professional Services
AWS ProServe IN - Karnataka —Mumbai, Maharashtra
- Full-time
- Computer Science
- Sales
- Salesforce
Business Analyst
SmartStream —Mumbai, Maharashtra
- Weekend availability
- Microsoft Office
- Master's degree
- SQL
CRM Executive
Mahaavir Superstructure Pvt Ltd —CBD Belapur, Navi Mumbai, Maharashtra
- ₹18,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
SOTO ticketing
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Quick apply
12d
Travel Consultant / Senior Travel Consultant ( Offline Ticketing)
Tripjack —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Travel Consultant - SOTO
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Project Manager - Trade Finance| Mumbai
CSB Bank —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
1d
Senior Analyst, Investment Operations
PineBridge Investments —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Health insurance
4d

I want to receive the latest job alerts for collection agent in andheri mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

collection agent jobs near andheri mumbai maharashtra

Account Executive jobs in Chembur, Mumbai, Maharashtra

Travel Consultant jobs in Lower Parel, Mumbai, Maharashtra

Travel Consultant jobs in Mumbai, Maharashtra

Customer Success Manager jobs in Mumbai, Maharashtra

Business Analyst jobs in Mumbai, Maharashtra

Project Manager jobs in Mumbai, Maharashtra

Business Development Manager jobs in Mumbai, Maharashtra

Customer Experience Manager jobs in Mumbai, Maharashtra

Customer Service Representative jobs in Navi Mumbai, Maharashtra

Executive Assistant jobs in Bengaluru, Karnataka

Account Executive jobs in Vaghodia, Gujarat

Account Executive jobs in Cbd Belapur, Navi Mumbai, Maharashtra

Account Executive jobs in Padmanabhanagar, Bengaluru, Karnataka

Sales Executive jobs in Ahmedabad, Gujarat

Account Executive jobs in Nahur, Mumbai, Maharashtra

Executive Chef jobs in Kerala

Mis Executive, Internship jobs in Delhi, Delhi

Senior Investment Analyst jobs in Navi Mumbai, Maharashtra

Data Analyst, Internship jobs in Gurugram, Haryana

Quality Analyst jobs in Hyderabad, Telangana

Senior Customer Experience Manager

KAPTURE CX
Mumbai, Maharashtra

Quick apply

Job details

13 days ago

Qualifications

Management
Salesforce
NoSQL
SQL
Analysis skills
APIs
Kafka
HubSpot
SaaS
AI
Account management

Full job description

About Kapture CX

Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises.

Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows — including customer support, sales, collections, and claims.

Kapture’s AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels, with human intervention built in wherever judgment, empathy, or decision-making is required.

Today, Kapture is trusted by 1,000+ enterprises across 18 countries, helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation.

What is this role all about?

As a Senior Customer Experience Manager, you will own the success and growth of a portfolio of enterprise customers on the Kapture platform. You will act as a trusted partner to both business and technical stakeholders, driving CSAT, customer adoption, platform value, advocacy, retention, and long-term account health.

You will combine customer engagement, business understanding, technical expertise, and strong delivery capabilities to help customers achieve their objectives on Kapture. You will also identify opportunities for platform optimization, solutioning, and account growth while partnering closely with internal teams to resolve complex challenges and continuously improve the customer experience.

Here's a more detailed description of what you will do in this role:

Client Engagement

Own the overall health and success of a portfolio of enterprise customers, ensuring strong adoption, satisfaction, retention, and long-term value.
Build trusted relationships with business and technical stakeholders and act as a strategic advisor on customer objectives and platform usage.
Lead QBRs, health checks, success planning, and key customer conversations to understand evolving needs and drive measurable outcomes.
Proactively identify customer risks, address concerns, and build mitigation plans to strengthen customer relationships and renewal readiness.

Project & Delivery Management

Drive customer onboarding, implementation, integrations, and adoption initiatives, ensuring effective coordination across customers and internal teams.
Manage multiple customer engagements and cross-functional dependencies to ensure timely delivery and resolution of customer priorities.
Partner with Product, Engineering, Sales, and Support teams to drive customer initiatives and ensure effective execution.

Business Acumen

Understand customer business objectives and translate them into opportunities to improve platform adoption, utilization, and ROI.
Analyze customer health, usage, feedback, and engagement trends to identify risks, improvement opportunities, and areas for growth.
Identify expansion opportunities and partner with Customer Success and Sales teams to support account growth and long-term customer value.
Capture customer feedback and translate recurring needs and business challenges into actionable inputs for relevant internal teams.

Technical Expertise

Understand the customer's technical architecture and integration setup well enough to have credible conversations with technical stakeholders.
Maintain/contribute to troubleshooting guides, implementation docs, and RCAs. Owning the documentation of all projects involved in.
Partner with Engineering/SRE to drive resolution of complex technical escalations, translating root cause into business impact and next steps for the customer.
Own complex technical escalations by analyzing logs, debugging issues, andPartner with Engineering and Product teams to diagnose issues, drive resolution, and ensure effective communication with customers.

Solutioning & AI

Recommend platform configurations, workflows, integrations, and best practices that address customer requirements and improve business outcomes.
Identify opportunities to leverage Kapture's automation and AI capabilities to improve customer experience, adoption, and operational efficiency.
Work with Product and technical teams to translate customer requirements into scalable solutions and product improvements.
Identify recurring customer challenges and contribute to scalable solutions rather than addressing issues individually.

People Management

Mentor and support Customer Experience team members by sharing customer management, technical troubleshooting, and platform best practices.
Support the team in managing complex customer situations and contribute to building stronger customer-facing capabilities.

What does success look like in this role?

Success in this role means customers consistently realize measurable value from Kapture's platform, demonstrate strong adoption and engagement, and maintain healthy long-term relationships with Kapture.

You build trusted relationships across business and technical stakeholders, proactively resolve customer risks, deliver customer initiatives effectively, and use technical and business insights to improve customer outcomes. You also contribute to retention, account growth, and scalable solutions that improve the overall customer experience.

What would make you a good fit for this role?

Basic Requirements

You have 5–7 years of experience in fast paced, complex, growth environments in Customer Success, Customer Experience, Technical Account Management, Solution Consulting, or Enterprise SaaS.
You have experience managing enterprise customers across business and technical stakeholders.
You have a strong understanding of customer lifecycle management, onboarding, adoption, retention, and stakeholder management.
You have experience working with APIs, integrations, troubleshooting, and enterprise SaaS implementations.
You have experience managing multiple Enterprise SaaS customer engagements in the geography and working cross-functionally with Product, Engineering, Sales, and Support teams.
You have strong analytical and problem-solving skills with the ability to balance customer, business, and technical priorities.

You will have an advantage if you:

Have exposure to AI-powered CX, conversational AI, chatbots, or automation platforms.
Have experience with CRM platforms such as Salesforce or HubSpot.
Have experience creating customer playbooks, implementation guides,dashboards, campaign management, troubleshooting documentation, and RCAs.
Have experience identifying recurring customer issues and driving preventive or scalable solutions.
Have experience identifying and supporting account expansion opportunities.
Have experience with dashboarding, APIs, integration frameworks, SQL/NoSQL databases or data flows, tools such as Kafka, Grafana, or similar monitoring platforms.

Quick apply

Refine Your Search

collection agent jobs in andheri mumbai maharashtra