Tamil Nadu Helpdesk support Jobs – 54 Open Jobs Today

Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
- Customer service
1h
Senior System Administrator
Guidehouse —Chennai, Tamil Nadu
- Azure
- Software troubleshooting
- Customer service
"Academic Associate - Velachery"
Vedantu Innovations Pvt. Ltd —Velachery, Chennai, Tamil Nadu
- ₹3,36,000 a year
- Weekend availability
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Officer – Payroll Support
Revantha Services —Coimbatore, Tamil Nadu
- MSW
- Master's degree
- Bachelor's degree
IT Administrator
Spritle —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Communication skills
Desktop Support Engineer
ICARE —Chennai, Tamil Nadu
- ₹17,000 - ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
11h
Sr. Executive-Site lead
JLL —Chennai, Tamil Nadu
- Hospitality
- Microsoft Office
- Bachelor's degree
- Health insurance
21h
Executive - HR
Data Patterns —Chennai, Tamil Nadu
- MSW
- Master's degree
- Human resources
Community Host
JLL —Chennai, Tamil Nadu
- Hospitality
- Customer service
- Presentation skills
- Health insurance
12d
Sr. Platform Developer
Anovia —Chennai, Tamil Nadu
- Full-time
- Remote
- Java
- Databases
- SQL
- Health insurance
- Paid time off
Client Service Intern
Pepgra —Ambattur, Chennai, Tamil Nadu
- Email
- Social media management
- English
- Bachelor's degree
Customer Success
Nathan Research —Chennai, Tamil Nadu
- Email
- Software troubleshooting
Looking for PS testing CRM-Chennai
Novature Tech —Chennai, Tamil Nadu
- Email

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Senior Process Associate - Voice - LTC - Collections & Helpdesk

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

1 hour ago

Qualifications

CRM software
Accounts receivable
Telephony
Software troubleshooting
Customer service
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary
This role focuses on managing customer interactions for collections and helpdesk processes within a team environment. The individual is expected to demonstrate developing proficiency in handling complex calls, maintaining accurate records, and supporting team training initiatives. They contribute to the effectiveness of collections and customer service operations by applying foundational communication and process skills.
Key Responsibilities
1. Apply LTC-Collections & Helpdesk skills using telephony systems to manage inbound and outbound customer calls for collections, ensuring timely and professional communication regarding outstanding payments.
2. Utilize communication skills to negotiate payment arrangements and resolve basic customer disputes following established procedures, escalating unresolved issues as needed.
3. Support the collections process by monitoring accounts through internal tools, identifying overdue payments, and updating customer records accurately in the system.
4. Use customer service support skills to address routine inquiries, troubleshoot standard OTC process issues, and document all interactions in the designated CRM platform.
5. Participate in process improvement activities by providing feedback on call handling practices and suggesting ways to enhance efficiency within the team.
6. Assist with onboarding and training of new team members by sharing foundational knowledge and demonstrating effective call handling techniques.
7. Ensure compliance with company policies and industry standards by following prescribed guidelines and maintaining up-to-date records of all support and collection activities.
Skill Requirements
1. Basic Understanding Of LtcCollections & Helpdesk Processes And Accounts Receivable Management.
2. Familiarity With Telephony Systems And Crm Tools For Customer Interaction Documentation.
3. Fundamental Knowledge Of Customer Service Support Practices, Including Call Handling And Issue Escalation.
4. Good Verbal And Written Communication Skills For Interacting With Customers And Team Members.
5. Ability To Follow Established Procedures For Compliance And RecordKeeping.
Other Requirements
1. Optional but valuable: Certification in Customer Service (e.g., HDI Customer Service Representative) or Collections (e.g., ACA International’s Professional Collection Specialist) is beneficial for foundational knowledge.
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helpdesk support jobs in tamil nadu

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Senior System Administrator

"Academic Associate - Velachery"

Officer – Payroll Support

IT Administrator

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Sr. Executive-Site lead

Executive - HR

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Customer Success

Looking for PS testing CRM-Chennai

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