Uttam Nagar, Delhi, Delhi High paying Jobs – 155 Open Jobs Today

Specialist - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
Quick apply
Adverse Media Screening - SME
Barclays —Gurugram, Haryana
- Analysis skills
- Communication skills
- Banking
7d
CRM Executive
LaFetch —Gurugram, Haryana
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Salesforce
- Paid time off
- Work from home
Quick apply
1d
Service Delivery Manager - Customer Care - Voice 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- PMP
- English
- Bachelor's degree
Quick apply
5d
Vice President - Principal Data Engineer
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- Azure
- DevOps
- Master's degree
- Work from home
Junior Interior Designer Sales Role
Homedesignia —Gurugram, Haryana
- ₹20,000 - ₹40,000 a month
- Full-time
- AutoCAD
- In-person
- Diploma
Quick apply
Tech Lead - Application Development Microsoft N 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Azure
Quick apply
Product Manager
Barclays —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
1h
Black Belt 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Adverse Media Screening Quality Control
Barclays —Gurugram, Haryana
- Quality control
- Communication skills
- Banking
5d
Consultant, Prompt Engineer
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
12d
FCS People Leader - Adverse Media Screening
Barclays —Gurugram, Haryana
- Analysis skills
- Leadership
- Communication skills
7d
Artificial Intelligence Engineer, Portfolio Management Group, Associate
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- Computer Science
- Research
- Master's degree
- Work from home
8h
Analyst, Reconciliations / Investigations
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- In-person
- Work from home
8h
Project Manager - Data and Analytics 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Associate Director - Finance Advisory 3
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Remote
- English
- Finance
- Master's degree
Quick apply
14d
AI Incubator - Data Scientist
Barclays —Gurugram, Haryana
- Master's degree
- SQL
- AWS
Consultant - Enterprise Risk Advisory 4B
Genpact Enterprise Risk Consulting LLP —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
5d
Area Business Manager
Sun King —Delhi, Delhi
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
Senior Software Engineer
Sproutech Solutions Private Limited —Gurugram, Haryana
- Email
- Master's degree
- AWS
- APIs
Quick apply

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Specialist - Customer Care - Voice 4B

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Customer service
Call centre
English
Quality assurance
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Banking
Information Technology

Full job description

Specialist - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc.

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales, Sales Support, Speech Analytics, Strategic Advisory, Target Operating Model, Third Level Support, Virtual Administrative Support, Voice-User Interface

Language

English, English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

high paying jobs in uttam nagar, delhi, delhi

Specialist - Customer Care - Voice 4B

Adverse Media Screening - SME

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Service Delivery Manager - Customer Care - Voice 4C

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Junior Interior Designer Sales Role

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Analyst, Reconciliations / Investigations

Project Manager - Data and Analytics 4C

Associate Director - Finance Advisory 3

AI Incubator - Data Scientist

Consultant - Enterprise Risk Advisory 4B

Area Business Manager

Senior Software Engineer

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