Tamil Nadu Helpdesk support Jobs – 56 Open Jobs Today

Customer Support Manager - B2C Saas, Fintech (India, Chennai)
GoCharting —Sholinganallur, Chennai, Tamil Nadu
- Full-time
- AI
Quick apply
1d
Client Success Technical Associate
Qube Cinema —Chennai, Tamil Nadu
- Full-time
- Windows
- Computer networking
- Linux
Senior System Administrator
Guidehouse —Chennai, Tamil Nadu
- Azure
- Software troubleshooting
- Customer service
Desktop Support Engineer
ICARE —Chennai, Tamil Nadu
- ₹17,000 - ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
1d
"Academic Associate - Velachery"
Vedantu Innovations Pvt. Ltd —Velachery, Chennai, Tamil Nadu
- ₹3,36,000 a year
- Weekend availability
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Sr. Executive-Site lead
JLL —Chennai, Tamil Nadu
- Hospitality
- Microsoft Office
- Bachelor's degree
- Health insurance
1d
IT Administrator
Spritle —Chennai, Tamil Nadu
- Full-time
- Software troubleshooting
- Communication skills
Officer – Payroll Support
Revantha Services —Coimbatore, Tamil Nadu
- MSW
- Master's degree
- Bachelor's degree
Executive - HR
Data Patterns —Chennai, Tamil Nadu
- MSW
- Master's degree
- Human resources
Community Host
JLL —Chennai, Tamil Nadu
- Hospitality
- Customer service
- Presentation skills
- Health insurance
13d
Sr. Platform Developer
Anovia —Chennai, Tamil Nadu
- Full-time
- Remote
- Java
- Databases
- SQL
- Health insurance
- Paid time off
Client Service Intern
Pepgra —Ambattur, Chennai, Tamil Nadu
- Email
- Social media management
- English
- Bachelor's degree
Customer Success
Nathan Research —Chennai, Tamil Nadu
- Email
- Software troubleshooting
Looking for PS testing CRM-Chennai
Novature Tech —Chennai, Tamil Nadu
- Email

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Customer Support Manager - B2C Saas, Fintech (India, Chennai)

GoCharting
Sholinganallur, Chennai, Tamil Nadu

Quick apply

Job details

Full-time
1 day ago

Qualifications

Macros
AI
Help desk

Full job description

About GoCharting

GoCharting is a web-native charting and trading workflow platform with institutional-grade orderflow and DOM tools — footprint/cluster charts, volume/market profile, cumulative delta, imbalance charts, DOM trading. We are the only platform that delivers these capabilities fully on the web. Comparable to TradingView for general charting, but differentiated as the leader in the professional orderflow niche. PE-acquired and funded in 2025, profitable, 3M+ registered traders globally, with a mandate to scale 10x over 4 years.

The Role

This is a hands-on, player-coach role that owns the quality and speed of customer support for a global base of traders. Support is one of the clearest places we can move the needle: our customers are demanding, the product is technical, and our public reputation tells us we are not yet meeting the bar. Your job is to change that.

You will personally handle high-priority and complex tickets while building and coaching a small (and growing) support team to the highest standard of reply quality, accuracy, and tone. You will run our support operation in Intercom — inbox, Fin AI, Help Center, and workflows — across email, in-app chat, and WhatsApp, with clear SLAs and the metrics to prove we hit them. You report into the Customer Experience function and work closely with Product, Engineering, and Community to turn recurring pain into fixes. In year one, success looks like consistently fast, high-quality responses, a measurable climb in our Trustpilot and CSAT scores, and a support team that scales without losing its standards.

What you'll do

Be the player-coach — personally own high-priority (P1/P2) and complex tickets to the highest standard, while managing and coaching the support team (currently two agents, growing)
Run the Intercom operation — own the inbox, routing, SLAs, macros, Help Center, and the Fin AI setup and training (knowledge base, answers, resolution quality) across email, in-app chat, and WhatsApp
Set and hold the quality bar — define what a great reply looks like, build QA scorecards, review and coach on real tickets, and keep tone, accuracy, and completeness consistently high
Own the SLAs and the numbers — first-response and resolution targets (P1 <30m, P2 <2h), Fin resolution rate, CSAT, and reopen rate — and report on them weekly
Drive the reputation turnaround — work the feedback loop from tickets, Trustpilot, and app-store reviews into product/engineering fixes and proactive support, and measurably lift our scores
Build the support engine for scale — documentation, escalation paths to engineering, on-call/coverage for a global timezone base, and the onboarding that lets new agents reach the standard fast

What we're looking for

Must-haves:

Hands-on Intercom experience — non-negotiable. You have personally run Intercom in production: inbox and workflows, Fin AI / Resolution Bot, Help Center, and reporting. Not "we used a helpdesk" — Intercom specifically
Experience at an international / multinational company serving a global customer base — non-negotiable; not solely local/domestic Indian employers. This is where the standards, culture, expectations, and operating flow we need come from
A genuine player-coach — you both answer hard tickets yourself to a high bar and manage and coach a team; you are not a hands-off people-manager and not an individual agent who's never led
International B2C support background — high-volume, consumer-facing support for a global audience, with the timezone and tone awareness that requires
A demonstrably high written-reply quality bar — clear, accurate, empathetic writing, and the judgement to hold others to it
SLA- and metrics-driven — you operate to response/resolution targets and CSAT, and you use data to improve
In-person in our Chennai office

Nice-to-haves:

WhatsApp Business and other multi-channel support (in-app, social) at scale
Fintech, trading, or another regulated / high-trust B2C domain
Strong knowledge-base / macro authoring — you make self-service and AI deflection actually work
Exposure to review/reputation management (Trustpilot, app stores, Sprout Social or similar)
A track record of taking a low CSAT or Trustpilot score and moving it up
Top-tier Indian institution (IIT/NIT/IIM) — nice-to-have, not a gate

Logistics

Location Chennai, India — in-person (office-based)

Employment type Full-Time

Entity ProCharting Pvt Ltd (India)

Travel Minimal

Start date ASAP

Reports to Head of Customer Experience (interim: CEO, Sushanta Deb)

Quick apply

Refine Your Search

helpdesk support jobs in tamil nadu

Customer Support Manager - B2C Saas, Fintech (India, Chennai)

Client Success Technical Associate

Senior System Administrator

Desktop Support Engineer

"Academic Associate - Velachery"

Sr. Executive-Site lead

IT Administrator

Officer – Payroll Support

Executive - HR

Community Host

Sr. Platform Developer

Client Service Intern

Customer Success

Looking for PS testing CRM-Chennai

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