Customer Service - General Support - S5 - IND
You will also play a key role in developing and mentoring your team, optimizing workflows, and acting as a key escalation point for technical sales/service-related matters.
Team Leadership & Management
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Manage and coach a team of 7 Technical Sales Support Specialists, 2 Enterprise Management Support Analysts, and 1 Client Success Representative.
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Provide regular training, career development, and performance feedback to support team growth and engagement.
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Act as the primary point of contact for team escalations, technical queries, and prioritization of support tasks.
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Oversee staffing, task allocation, and scheduling to meet business needs while ensuring high service quality.
Technical Sales Support & Solutioning
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Oversee the delivery of technical support across key integration channels, including API, file upload, and ERP.
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Collaborate with Senior Technical Sales Consultants to help define and execute scalable implementation plans for both new and existing client implementations.
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Lead technical enablement sessions, demos, and documentation reviews for your team, ensuring alignment with evolving product capabilities and company needs.
Client Implementation Oversight
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Provide oversight on client onboarding, sandbox integration, certification testing, and go-live readiness.
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Ensure team adherence to standardized implementation protocols and SLAs to meet client and internal milestones.
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Coordinate with cross-functional teams (Product, Engineering, Sales, and Client Services) to ensure smooth technical delivery and resolution of blockers.
Process & Operational Excellence
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Identify and implement improvements to internal processes, tooling, and documentation to improve team efficiency and scalability.
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Maintain strong feedback loops with the wider Payment Solution teams to address recurring pain points in the client onboarding journey.
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Drive reporting and analysis of team KPIs to ensure visibility into team performance and delivery timelines.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
