Bengaluru Karnataka Call quality analyst Jobs – 70 Open Jobs Today

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Headout LI —Bengaluru, Karnataka
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Lead QA Engineer ETL Testing
Techila Global Services —Bengaluru, Karnataka
- Full-time
- Salesforce
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- Analysis skills
Operations Manager (Japanese Language Proficiency)
Cisco Systems —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Java
- AWS
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Mobile Data Visualization Engineer - Interactive Technical Charts
Synmatch AI —Bengaluru, Karnataka
- Rotational shift
- Remote
- Electrical experience
Director Consulting
HCLTech —Bengaluru, Karnataka
- Microsoft Excel
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Lead AI QA Engineer
Kobie Marketing —Bengaluru, Karnataka
- Full-time
- Hybrid work
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- Master's degree
- SQL
- Health insurance
Quick apply
Plant Master Data Manager
Schneider Electric —Bengaluru, Karnataka
- Online application
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Senior Manager, Analytics Business Partnering, India
Adobe —Bengaluru, Karnataka
- Full-time
- Presentation skills
- Human resources
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Forward Deployed AI Strategist
TE Connectivity —Bengaluru, Karnataka
- Microsoft Powerpoint
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Sr Consultant, BPA
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- Management
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Senior Consultant Investment Performance - GIPS
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
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Senior Software Engineer
Computacenter —Bengaluru, Karnataka
- Azure
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Senior Analyst
RZR Global Inc. —Bengaluru, Karnataka
- SQL
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- Bachelor's degree
Quick apply
Call Auditor
R.V SOLUTION —Bengaluru, Karnataka
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
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With an empathetic nature, you will take ownership of the customer’s concerns to ensure these are fully resolved in line with regulatory requirements.

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Delivery Operations Associate Manager

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Statistics
Microsoft Excel
Microsoft Access
Management
Customer service
Call center experience
English
Financial analysis
Administrative experience
Analysis skills
Project management
Bachelor's degree
Organisational skills
Leadership
Communication skills
Time management

Full job description

Skill required: Talent Development - Learning Delivery Operations
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Senior Scheduling Lead is responsible for managing a team of Team Lead and Scheduling Analysts, which can vary by location, monitoring the operations to achieve service level agreements and serve as an escalation point to resolve client issues. The Senior Scheduling Lead has the responsibility of developing team members through coaching, counseling and mentoring activities. This role involves training team members, based on deep knowledge of operational procedures and policies and providing feedback to team members to improve performance. The Senior Scheduling Lead continuously looks for areas in which improvements can be made in operational process and assists in design and implementation of those initiatives. This individual provides and implements workable solutions to business issues or problems with minimum referral to management and conducts work planning Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Ensure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for? Qualifications: Education: • Bachelor’s Degree Work Experience: • Knowledge of typical scheduling methodology • A background in administrative roles. • Proven ability in team leadership roles / tasks • 8 - 9 years business experience with similar background • Exposure to call center industry preferable • Project management skills (Planning & Organizing) • Strong organizational skills • Ability to prioritize conflicting requirements • Strong analytical ability (to devise and produce coherent management reports and statistics) • People management skills (Coaching, listening, giving direction) • Database knowledge (Software programs such as MS Access / Excel etc. plus client systems) • Strong financial analysis skills (Cost vs. Revenue) • Excellent communication skills and ability to effectively communicate with various groups within the organization • English language proficiency required • Multi-cultural awareness • Passion for customer service • Deductive / reasoning skills • Critical thinking / problem solving skills • Work well within a team environment • Good time management skills
Roles and Responsibilities: • Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. • Accountable for Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria. • Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems. • Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations). • Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). • Act as first point of contact for escalation of client and operational issues • Manage issues to resolution, where these fall within remit / scope. • Pro-actively escalate potential serious / high-level issues to Client experience lead (CXL) • Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered • Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities. • Perform all people processes for the team in line with HR policies. • Assist with developing and documenting cross region scheduling processes • Ensure cross region scheduling processes are followed • Provide input to Continuous Improvement • Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead

Any Graduation

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Refine Your Search

call quality analyst jobs in bengaluru karnataka

Delivery Operations Associate Manager

STAFF SYSTEMS ENGINEER - Sr. Data Analyst

Analytics Manager, Product

Lead QA Engineer ETL Testing

Operations Manager (Japanese Language Proficiency)

Custom Software Engineer

Mobile Data Visualization Engineer - Interactive Technical Charts

Director Consulting

Lead AI QA Engineer

Plant Master Data Manager

Senior Manager, Analytics Business Partnering, India

Forward Deployed AI Strategist

Sr Consultant, BPA

Senior Consultant Investment Performance - GIPS

Senior Software Engineer

Senior Analyst

Call Auditor

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