Saravanampatti Coimbatore Tamil Nadu Customer success manager Jobs – 64 Open Jobs Today

Lead - Product Support
Kovai.co —Coimbatore, Tamil Nadu
- Full-time
- Azure
- Analysis skills
- AI
Quick apply
HMI Scrum Manager
Visteon Corporation —Coimbatore, Tamil Nadu
- Full-time
- Computer Science
- B.Sc
- Bachelor's degree
Service Delivery & Operations Coordinator (Fresher)
Cloudviyug Technologies —Coimbatore, Tamil Nadu
- ₹8,000 - ₹12,000 a month
- Full-time
- Hybrid work
- Azure
- English
- Microsoft Office
- Paid time off
- Cell phone reimbursement
Quick apply
2d
Sales Development Manager-CA - BroCA
HDFC Life —Coimbatore, Tamil Nadu
- ₹3,70,000 a year
Engineering Manager Cloud
Presidio India / PIND —Coimbatore, Tamil Nadu
- Email
- Hybrid work
- Azure
- DevOps
- AWS
Project Manager
SIERRA ODC —Coimbatore, Tamil Nadu
- Full-time
- Software troubleshooting
- Analysis skills
Component Sub System Manager
ALSTOM —Coimbatore, Tamil Nadu
- Full-time
- PMP
- Project management
- Electrical experience
Senior Engineer Virtualisation
Presidio Networked Solutions, LLC —Coimbatore, Tamil Nadu
- Email
- Hybrid work
- Software troubleshooting
- Customer service
- Bachelor's degree
Associate Architect - DevOps
Presidio Networked Solutions, LLC —Coimbatore, Tamil Nadu
- Hybrid work
- Azure
- DevOps
- AWS
Engineering Manager
Presidio Networked Solutions, LLC —Coimbatore, Tamil Nadu
- Azure
- Oracle
- Java
Sales Key Account Manager - Coimbatore
Kidvento Education and Research —Coimbatore, Tamil Nadu
- ₹4,00,000 - ₹4,50,000 a year
- Full-time
- Master's degree
- Bachelor's degree
Quick apply
Associate Architect - Network
Presidio Networked Solutions, LLC —Coimbatore, Tamil Nadu
- Microsoft Powerpoint
- Azure
- Salesforce
Sales Advisor
H&M —Coimbatore, Tamil Nadu
- Full-time
- Health insurance
Quick apply
Sales Advisor-Part Time-Fixed Term
H&M —Coimbatore, Tamil Nadu
- Part-time
- Health insurance
Quick apply
1d
Head of Sales & Digital Marketing (Industrial Sector)
V support Solutions —Coimbatore, Tamil Nadu
- Email
- Sales
- Machine learning
- Communication skills
Architect - EUC (Citrix)
Presidio India —Coimbatore, Tamil Nadu
- Hybrid work
- Azure
- Computer Science
- AWS
Associate Architect - Migration
Presidio Networked Solutions, LLC —Coimbatore, Tamil Nadu
- Hybrid work
- Azure
- AWS
- Scripting
Engineering Manager, AI
AppViewX —Coimbatore, Tamil Nadu
- Azure
- Computer Science
- Master's degree
Delivery Manager - .NET/Java
EPAM Systems, Inc. —Coimbatore, Tamil Nadu
- Computer Science
- Java
- Master's degree
- Health insurance
- Paid time off
Custom Software Engineer
Accenture —Coimbatore, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps

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Lead - Product Support

Kovai.co
Coimbatore, Tamil Nadu

Quick apply

Job details

Full-time

Qualifications

Knowledge management
Azure
Enterprise Software
Analysis skills
SaaS
AI
Communication skills

Full job description

Kovai.co is a global B2B SaaS product company building enterprise software from India for businesses worldwide. Over the years, we've grown rapidly and profitably, and today we're on track towards $30 million in annual revenue - with an even bigger journey ahead.

Trusted by customers across 100+ countries, including Fortune 500 enterprises and fast-scaling startups, we build products that solve complex, mission-critical problems at scale.

At the heart of Kovai.co is a tribe of thoughtful helpers - people passionate about empowering customers, uplifting colleagues, and continuously growing in our own journeys.

What we build:

BizTalk360 : Our first product, built to help enterprises simplify and manage complex integration environments with confidence - trusted by Microsoft, Mercedes-Benz, Pfizer, Vodafone, BBC, and NBCUniversal.
Turbo360 : Our fast-growing Azure Cloud Management and FinOps platform, helping enterprises gain visibility, optimize cloud costs, and run smarter, more efficient cloud operations at scale.
Document360 : Our flagship AI-powered knowledge management platform, helping teams create, manage, and deliver exceptional documentation experiences - trusted by companies like Puma, HP, VMware, McDonald's, and Virgin Group.

Three products > One culture of innovation, ownership, and customer obsession.

How we work:

We believe great work happens when talented people are trusted, empowered, and supported to do their best. At Kovai.co, our teams are collaborative, ownership-driven, and deeply invested in craftsmanship, continuous learning, and open communication - creating an environment where people grow together, contribute meaningfully, and build strong relationships alongside impactful outcomes.

At Kovai.co, AI isn't just a capability - it's our superpower. We embrace AI-first thinking to help our teams work smarter, solve problems creatively, and create greater impact for our customers and each other.

Position : Lead Product Support

The Lead Product Support Engineer is a senior hands-on technical leader responsible for resolving the most complex customer issues while driving support excellence across the organization.

This role is not a people manager. Instead, it leads through technical expertise, coaching, and continuous improvement.

Shift Timings : 2 pm to 11 pm & 9 pm to 6 am (rotational on quarterly basis)

Key Responsibilities

Own the most complex customer escalations and technical investigations.
Serve as the highest support escalation point before Engineering involvement.
Mentor Product Support Engineers through case reviews and technical guidance.
Drive adoption of support best practices and quality standards.
Lead improvements to AI, knowledge management, and support processes.
Identify recurring customer problems and drive systemic solutions.
Partner with Product and Engineering on high-impact customer issues.
Translate customer insights into product and operational improvements.

Qualifications

5+ years in SaaS technical support, product support engineering, or related roles.
Proven experience handling complex technical escalations.
Demonstrated ability to coach and influence without formal management authority.
Strong analytical, troubleshooting, and communication skills.
Experience with AI-enabled support, knowledge management, and operational improvement initiatives.

Success Measures

Resolution of high-impact and complex customer issues.
Team capability development and coaching effectiveness.
AI and knowledge ecosystem improvements.
Reduction in recurring customer issues.
Quality of support processes and escalation practices.
Influence on product and operational improvements.

Why Join Us?

We're reimagining support for the AI era.

You'll focus on solving meaningful customer problems, influencing product direction, improving AI systems, and helping build a world-class customer experience.

AI will handle the routine. You'll handle what matters most.

Equal Opportunities:

We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to grow. We celebrate diverse perspectives and believe that great talent thrives in an environment built on fairness, belonging, and equal opportunity for all.

Quick apply

Refine Your Search

customer success manager jobs in saravanampatti coimbatore tamil nadu

Lead - Product Support

HMI Scrum Manager

Service Delivery & Operations Coordinator (Fresher)

Sales Development Manager-CA - BroCA

Engineering Manager Cloud

Project Manager

Component Sub System Manager

Senior Engineer Virtualisation

Associate Architect - DevOps

Engineering Manager

Sales Key Account Manager - Coimbatore

Associate Architect - Network

Sales Advisor

Sales Advisor-Part Time-Fixed Term

Head of Sales & Digital Marketing (Industrial Sector)

Architect - EUC (Citrix)

Associate Architect - Migration

Engineering Manager, AI

Delivery Manager - .NET/Java

Custom Software Engineer

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