Kalyani Nagar Pune Maharashtra Desktop support engineer Jobs – 147 Open Jobs Today

Support Engineer
Nice —Pune, Maharashtra
- Weekend availability
- Remote
- Oracle
- Windows
- Databases
14d
IT Support Engineer (L2) â€“ Generalist IT
ProcDNA —Pune, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Senior Associate Front-End Engineer
Light & Wonder —Pune, Maharashtra
- Full-time
- Computer Science
- Java
- C++
8d
Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Technical Support Engineer
Concept Information Technologies —Pune, Maharashtra
- English
- Diploma
Hardware & Network Engineer
Ksolare Energy Pvt Ltd —Katraj, Pune, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
12d
ADMINISTRATOR L3(CONTRACT)
Wipro Limited —Pune, Maharashtra
- ₹1,00,000 a month
- Azure
- Windows
4d
L3 field support engineer
MINITEK SYSTEMS INDIA PVT LTD —Pune, Maharashtra
- Windows
- Computer networking
Quick apply
Full Stack Engineer
Easebuzz Pvt Ltd —Pune, Maharashtra
- Full-time
- Walk-in
- Databases
- JavaScript
- APIs
Quick apply
Node js Developer
Magic Software Enterprises —Pune, Maharashtra
- Databases
- JavaScript
- HTML
Software Engineer - Lead
StackAvenue Technologies —Pune, Maharashtra
- Salesforce
- SQL
- Python
Quick apply
Head of Partner Performance Management
ESP Global Services Limited —Pune, Maharashtra
- ₹38,00,000 - ₹45,00,000 a year
- Analysis skills
- Budgeting
Quick apply
Technical Support Advisory
Microsoft —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Microsoft Office
Application Support Engineer
Accenture —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Windows
- Communication skills
12d
MEP Engineer (Cad to BIM)
nCircle Tech —Pune, Maharashtra
- Full-time
- AutoCAD
- Civil engineering
- CAD
Systems Engineer
Altera Digital Health Inc. —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
Full stack developer
StackAvenue Technologies —Pune, Maharashtra
- Salesforce
- SQL
- Python
Quick apply
Laptop Field Engineer
Cantik Technologies Private Limited —Pune, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
13h
QA Engineer
Centre for Computational Technologies —Pune, Maharashtra
- AutoCAD
- Azure
- Computer Science
QA Engineer (CAD)
Centre for Computational Technologies —Pune, Maharashtra
- AutoCAD
- Civil engineering
- Azure

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Support Engineer

Nice -
Pune, Maharashtra

Apply Now

Job details

14 days ago

Qualifications

Microsoft Windows Server
Oracle
DB2
Relational databases
UNIX
Microsoft SQL Server
Windows
Databases
SQL
Scripting
Software development
Linux
PL/SQL
Shell Scripting

Full job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions.

How will you make an impact?

Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s.

Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Evaluate documented resolutions and analyses trends for ways to prevent repeated future problems.

Prioritize, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer.

Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications.

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies.

Identify and learn appropriate software applications used and supported by the Company.

Administer support/system maintenance activities in accordance with instructions provided by the Customer Support Team Leader and Management.

Assist and/or provide guidance to junior members of the team.

May need to participate in the weekend/On Call support coverage.

Have you got what it takes?

3+ years of Strong knowledge of Windows, Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues.

Experience building and maintaining databases for query and problem tracking.

Demonstrable experience supporting industry standard database platforms within the IT industry, i.e. Oracle, SQL Server, DB2.
Experience supporting Web based applications.

Working knowledge of administrating UNIX, Linux, or Windows servers.

Working knowledge of Relational Database principles and methodologies.

Proven experience with troubleshooting principles.

Able to develop and interpret technical documentation for training and end user procedures.

In-depth, hands-on knowledge of and experience with enterprise and desktop applications.

You will have an advantage if you also have

Extensive product knowledge/or ability to develop through training and knowledge transfer (Training will be provided).

Good understanding of the NICE goals and objectives.

Good understanding or NICE solutions

Working knowledge of software development principles would be advantageous.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID- 11490
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

desktop support engineer jobs in kalyani nagar pune maharashtra

Support Engineer

IT Support Engineer (L2) â€“ Generalist IT

Senior Associate Front-End Engineer

Helpdesk Shift lead

Technical Support Engineer

Hardware & Network Engineer

ADMINISTRATOR L3(CONTRACT)

L3 field support engineer

Full Stack Engineer

Node js Developer

Software Engineer - Lead

Head of Partner Performance Management

Technical Support Advisory

Application Support Engineer

MEP Engineer (Cad to BIM)

Systems Engineer

Full stack developer

Laptop Field Engineer

QA Engineer

QA Engineer (CAD)

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