Chakan Pune Maharashtra Sr. it Jobs – 137 Open Jobs Today

Senior Associate, Global Customer Care
Smith & Nephew —Kharadi, Pune, Maharashtra
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Commuter assistance
- Paid time off
14h
Sr Engineer-Maintenance
Sharda Motor Industries —Chakan, Pune, Maharashtra
- Programmable logic controllers
- Bachelor's degree
- Mechanical knowledge
14h
PHP Senior Web Developer
THE TECH HUB —Balewadi, Pune, Maharashtra
- English
- Master's degree
- SQL
PCC PMO - Assistant Manager
State Street —Hinjewadi, Pune, Maharashtra
- Full-time
- Project management
- Bachelor's degree
- Financial services
- Health insurance
Desktop Support Intern
Gemscap Global Analyst PVT LTD —Kharadi, Pune, Maharashtra
- From ₹10,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Service Delivery Manager
Futurism —Hinjewadi, Pune, Maharashtra
- Azure
- PMP
- AWS
Senior DevOps Software Engineer
Nitor Infotech —Pimpri-Chinchwad, Maharashtra
- Azure
- Computer Science
- DevOps
Quick apply
Solution Architect - Enterprise AI
Smith & Nephew —Kharadi, Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
- Commuter assistance
- Paid time off
1d
PCC Program Business Analyst - Assistant Manager
State Street —Hinjewadi, Pune, Maharashtra
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Health insurance
CX/CPQ_Sr Lead Architect
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Oracle
- IT
- Communication skills
Officer - Business Analyst
State Street —Hinjewadi, Pune, Maharashtra
- Full-time
- Project management
- Bachelor's degree
- Financial services
- Health insurance
HR Delivery- Associate 1
State Street —Hinjewadi, Pune, Maharashtra
- Full-time
- Customer service
- English
- Microsoft Office
8d
Senior Marketing Manager
pesh group —Chinchwad, Pune, Maharashtra
- ₹50,000 - ₹75,000 a month
- Full-time
- Sales
- Marketing
- Customer service
Quick apply
12d
Backend Engineer
NoCodeBI —Kiwale, Pune, Maharashtra
- From ₹18,000 a month
- Email
- Java
- SQL
- JavaScript
Quick apply
Data analyst for Presales and International Marketing Executive (B2B Exports)
India Pack —Pimpri, Pune, Maharashtra
- ₹12,000 - ₹18,000 a month
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Paid time off
- Paid sick time
Quick apply
2d
Executive Assistant- Business Operations
Quickensol IT Solutions LLP —Viman Nagar, Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
5d
Senior JDE Finance Functional Lead
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Azure
- Computer Science
- Customer service
Sr Architect
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Azure
- DevOps
- Master's degree
Senior Manager
Axtria, Inc. —Kharadi, Pune, Maharashtra
- Azure
- Business development
- AWS
14d
Principal Software Quality Assurance Engineer
Cerence —Hinjewadi, Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Master's degree

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Senior Associate, Global Customer Care

Smith & Nephew -
Kharadi, Pune, Maharashtra

Apply Now

Job details

Full-time
14 hours ago

Benefits

Commuter assistance
Paid time off
Food provided

Qualifications

EDI
Order management system
Customer service
SAP
Salesforce
Supply chain
Analysis skills
Bachelor's degree
Data entry
Business Administration
Communication skills

Full job description

Job Description

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior Associate, Global Customer Care to join our dynamic Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter expert, guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives to enhance our global order-to-cash operations.

What will you be doing?

Order Management and Processing –

Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders.
Perform advanced corrections, pricing validations, and data entry for surgeon/lot details, ensuring compliance with internal controls and audit requirements.
Use company platforms (SAP, Salesforce, EDI) to monitor order flow, proactively manage exceptions, and support seamless order clearance and invoicing.
Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements.

Dispute Management and Issue Resolution -

Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams.
Ensure timely and professional responses to customer queries and internal escalations, driving root cause resolution.
Support investigation and documentation of recurring issues to reduce order fallouts.

Support EDI and Process Improvement –

Support implementation, optimization, and daily operations of EDI, Esker, and digital order management tools.
Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience.
Provide feedback and mentorship to junior team members on best practices and system usage

Order Block Management –

Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA.
Monitor and report on key performance metrics such as order accuracy, invoice timeliness, and processing efficiency.
Provide analysis and insights to drive strategic improvements in customer care delivery.

What will you need to be successful?

Education: Bachelor's Degree or equivalent experience in Business Administration, Supply Chain or related field
Operating Mode: Work from office – Monday to Friday, working in UK Shift (12:30 PM to 9:30 PM IST). Flexible working in any shift.
Experience: 5-7 Years of experience in Order Management, Customer Service, or Supply Chain operations.
Hands-on experience with Order Management Systems (e.g., SAP, Esker, EDI) preferred.
Strong analytical skills, problem-solving abilities, and a customer-first mindset.
Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders.
Excellent written and verbal communication skills. Detail-oriented with a continuous improvement approach to processes.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Other reasons why you will love it here!

Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
Flexibility : Hybrid Work Model (For most professional roles)
Training: Hands-On, Team-Customized, Mentorship
Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

#L1-YS1

Stay connected by joining our Talent Community .

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.

Apply Now

Refine Your Search

sr. it jobs in chakan pune maharashtra

Senior Associate, Global Customer Care

Sr Engineer-Maintenance

PHP Senior Web Developer

PCC PMO - Assistant Manager

Desktop Support Intern

Service Delivery Manager

Senior DevOps Software Engineer

Solution Architect - Enterprise AI

PCC Program Business Analyst - Assistant Manager

CX/CPQ_Sr Lead Architect

Officer - Business Analyst

HR Delivery- Associate 1

Senior Marketing Manager

Backend Engineer

Data analyst for Presales and International Marketing Executive (B2B Exports)

Executive Assistant- Business Operations

Senior JDE Finance Functional Lead

Sr Architect

Senior Manager

Principal Software Quality Assurance Engineer

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