Ts Desktop support technician Jobs – 109 Open Jobs Today

Manager, Technical Support
iCims —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Presentation skills
- Human resources
- Recruiting
D365 TECHNICAL SUPPORT ADM
ITC WORLDWIDE —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Software troubleshooting
Quick apply
Agent, Technical Support
Blackbaud —Hyderabad, Telangana
- Full-time
- CRM software
- Software troubleshooting
- Salesforce
Sr. Technical Support Specialist_Archive Server
OpenText —Hyderabad, Telangana
- Weekend availability
- Oracle
- Software troubleshooting
- SQL
4d
Accounts Payable Helpdesk Specialist
DuPont —Hyderabad, Telangana
- Microsoft Excel
- Microsoft Office
- Finance
Technical Support Engineer - Branding & SEO
iCims —Hyderabad, Telangana
- Full-time
- Hybrid work
- Communication skills
- HTML
10d
Technical Support Engineer, Senior 1 (Java)
Progress —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
- Paid time off
System Administrator I – IT Support
Colruyt IT Consultancy India —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- English
- Health insurance
11d
IT Support Analyst 1
RSM —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Windows
System Administrator
Pride Motors —Madhapur, Hyderabad, Telangana
- ₹15,000 - ₹20,000 a month
- Full-time
- Software troubleshooting
- IT
- Linux
Quick apply
Toll plaza(Technical Support)
CRUTZ LEELA ENTERPRISES —Shakapur, Telangana
- ₹18,000 - ₹20,000 a month
- Full-time
- Software troubleshooting
- Bachelor's degree
- Computer networking
Quick apply
IT Infrastructure & Systems Administrator
CYGNI —Telangana
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
Technical Associate Consultant (Admin Support) – Oracle Retail MFCS
Aspire Systems —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- SQL
Technical Support Engineer - Branding & SEO
iCIMS Talent Acquisition —Hyderabad, Telangana
- Full-time
- Hybrid work
- Communication skills
- HTML
10d
IT Helpdesk Administrator
Ghostpunch Games —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Windows
- Commuter assistance
- Health insurance
CRM System Administrator
IntouchCX —Hyderabad, Telangana
- Full-time
- Salesforce
- Project management
- Bachelor's degree
9d
Technical Support Engineer - II
AllCloud —Hyderabad, Telangana
- Microsoft Excel
- Azure
- Customer service
Quick apply
11d
IT - System Administrator
Kumaran Systems —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Sr. Technical Engineer (SQL, Java) - Customer Support (Life Sciences)
Model N —Hyderabad, Telangana
- Weekend availability
- Oracle
- Computer Science
- Software troubleshooting
Technical Support Engineer
CloudFoundation —Hyderabad, Telangana
- Rotational shift
- Windows
- Computer networking

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Manager, Technical Support

iCims -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Enterprise Software
Technical support
Presentation skills
Human resources
Recruiting
Organisational skills
Customer support
Communication skills

Full job description

Rai Durg, Hyderabad, India
Technical Support
Full Time
Hybrid (Remote / On Site)
6474

Job Overview

The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.

About Us

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities

Develop and grow a team of Support Engineers to deliver world class customer service.
Manage team productivity and performance through instilling a metrics driven culture.
Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
Conduct quarterly reviews with iCIMS leadership.
Demonstrate strategic thinking to plan and execute medium/long term initiatives.
Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
Foster and facilitate the professional growth, engagement, and development of team members.
Manage workflows and schedules for direct reports and ensure adequate workload coverage.
Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
Open to work in shifts and weekends.

Qualifications

5 - 10+ years of experience in Support teams with at least 2+ year experience leading an operational team.
Prior experience leading a client facing support team for international markets / SAAS
Strong understanding of Customer Support metrics and SLAs
Excellent verbal and written communication skills
Excellent planning and organizational skills
Strong presentation skills and ability to motivate teams.

Preferred

Knowledge of HR / Recruitment Software domain is a plus.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected].

Apply Now

Refine Your Search

desktop support technician jobs in ts

Manager, Technical Support

D365 TECHNICAL SUPPORT ADM

Agent, Technical Support

Sr. Technical Support Specialist_Archive Server

Accounts Payable Helpdesk Specialist

Technical Support Engineer - Branding & SEO

Technical Support Engineer, Senior 1 (Java)

System Administrator I – IT Support

IT Support Analyst 1

System Administrator

Toll plaza(Technical Support)

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Technical Associate Consultant (Admin Support) – Oracle Retail MFCS

Technical Support Engineer - Branding & SEO

IT Helpdesk Administrator

CRM System Administrator

Technical Support Engineer - II

IT - System Administrator

Sr. Technical Engineer (SQL, Java) - Customer Support (Life Sciences)

Technical Support Engineer

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