In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
Who We Are
Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 19,000 restaurants globally.
Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.
We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.
About the Role
Resy is seeking a talented and motivated SaaS product analytics data professional to join our data team. This role will report to the Sr. Manager of Data Platform and AI Strategy within the Data, Strategy, and Integrations organization, with a strong dotted-line alignment to Product - ensuring priorities are directly driven by the product roadmap.
In this high-impact role, you will analyze user behavior, define success metrics, and guide experimentation across consumer, B2B SaaS, and AI-driven initiatives. You will develop and test data-driven strategies that incentivize consumers to shift behavior toward lower-utilization time slots, directly improving venue fill rates and revenue. This includes exploring new approaches, prototyping algorithms, and evaluating emerging technologies (including Generative AI and machine learning) to optimize demand shaping, while ensuring all outputs translate into measurable impact for both product performance and restaurant partners.
You will work across the full data lifecycle - from discovery to exploratory analysis and modeling, to experimentation, and finally stakeholder insights - building robust datasets and applying advanced analytics to understand insights and trends within our platform. By translating insights into clear, actionable recommendations, you will shape product strategy, influence roadmap decisions, and help de-risk key initiatives.
This role is designed for an analytical builder - someone who thrives in ambiguity, enjoys rapid prototyping and iteration, and is equally comfortable diving into data, influencing product direction, and driving measurable outcomes. By combining deep analysis with forward-looking experimentation, this role will accelerate product innovation, drive growth across demand generation and partner integrations, and help Resy deliver world-class hospitality experiences powered by data.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
