Up Infrastructure manager Jobs – 119 Open Jobs Today

Incident Manager
Ericsson —Noida, Uttar Pradesh
- Travel
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SME - Problem Management, ServiceNow
HCLTech —Lucknow, Uttar Pradesh
- Analysis skills
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- English
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- DevOps
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HCLTech —Noida, Uttar Pradesh
- Azure
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Track Manager - Nutanix AHV, VMware vCenter
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Management
- APIs
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Track Manager (Tools & Automation)
HCLTech —Noida, Uttar Pradesh
- Computer networking
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Product Owner III
Siemens —Noida, Uttar Pradesh
- Full-time
- Computer science
- B.Sc
- Bachelor's degree
8d
SME - Change Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- Communication skills
14d
Service Delivery - Project Manager
Umbrella Infocare —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
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Senior Cloud Manager
DMI Finance —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
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2d
Project Manager
Zones —Noida, Uttar Pradesh
- Full-time
- PMP
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Quick apply
App Dev & Support Engineer III
Conduent Business Services India LLP —Noida, Uttar Pradesh
- Email
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Product Management - Product Manager - UPI
Paytm —Noida, Uttar Pradesh
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Security Project Manager – Oracle Fusion & Cyber Security
WSP —Noida, Uttar Pradesh
- Hybrid work
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Infrastructure Specialist
Kyndryl —Greater Noida, Uttar Pradesh
- Full-time
- Windows
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1d
Delivery Head - Public Sector
Saaki Argus & Averil Consulting —Noida, Uttar Pradesh
- Project management
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- Communication skills
Quick apply
Project Manager
DMI Finance —Noida, Uttar Pradesh
- Full-time
- Java
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4d
Project Manager
DMI Housing Finance —Noida, Uttar Pradesh
- Full-time
- Java
- Master's degree
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5d
Security Analysis Specialist Advisor
NTT Ltd —Noida, Uttar Pradesh
- PMP
- Project management
- Bachelor's degree

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Incident Manager

Ericsson -
Noida, Uttar Pradesh

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Job details

Qualifications

ITIL
Computer networking
Communication skills
4G/LTE

Full job description

Join our Team

About this opportunity:

We are in search of a dynamic Incident Manager to join our ranks. The core purpose of this role is to oversee the implementation of changes within our customer infrastructure. This involves ensuring that any necessary modifications are methodologically carried out, adhering to standard procedures, therefore minimizing or eliminating any impact on our customer services.

What you will do:

Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration
Act as a center focal point for all departments during incidents and coordinate between them to get the fast results
Ensure an Action plan / Back Up Plan is created and focused on the restoration within SLA
Ensure timely communication / information flow towards internal & external stakeholders
Ensure that all required resources (resources, accounts, equipment) are available and up to date.
Setting up of Technical & Management Bridge to facilitate communication during incidents.
Manage and coordinate the escalated requests from MSIP OA, COM and internal stakeholders.
Deliver accurate post incident reports within the agreed OLAs.
Contribute to and maintain the existing repositories (Eridoc, EriColl), with up to date technical documents, network diagrams, team structures, important OPI/procedures that show process adherence.
Attend the required trainings and courses (technical and soft skills) to increase the current competence level.
Promote Problem Management activities in 1st and 2nd level Assurance. Provide input and support the Problem Manager during initial investigations for root cause analysis.
Ensure all ongoing activities are published in the Hand Over tool or any other dedicated tools that have this functionality. Provide accurate input for the Shift Reports.
Implement and follow Ericsson compliant Business Continuity procedures and special events contingency plans.
Attend to operational or governance meetings with COM, SL, PM, MSIP OA and the TCs from the other teams.
The skills you bring:

Minimum of 4 years’ experience from Telecom or IT Industry. Previous IM experience in similar positions it’s a plus.
The candidate should have knowledge of ITIL, eTOM or other industry practices related to Service Management and Lifecycle.
The candidate should have knowledge of the WLA (Working Level Agreement) to be used for the specific customers.
The candidate should show strong sense of urgency and take responsibility and be able to work under pressure.
The candidate should have strong skills in leadership and communication
The candidate should have knowledge of Ericsson: BSS, Service Layer, Core, Access – Service views and other vendors equipment where applicable
The candidate should have high level Network Topology skills (GSM, WCDMA, LTE, IT, etc).
The candidate should have knowledge of Infrastructure and customer tools connected to delivery.
Availability to travel abroad.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) ||

Req ID: 787125

Apply Now

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infrastructure manager jobs in up

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