Team Leader-Tele Collections
Aditya Birla Group —Maharashtra
- Bachelor's degree
Sales & Vendor Relations Executive
Bus and Beyond —Mumbai, Maharashtra
- From ₹15,000 a month
- Weekend availability
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Commuter assistance
- Cell phone reimbursement
Quick apply
9d
Presales Executive
Sports For Life —Mumbai District, Maharashtra
- ₹20,000 - ₹25,000 a month
- Weekend availability
- English
- Bachelor's degree
- In-person
Quick apply
Project Coordinator - Interior & Residential Project
Bawa Group of Companies —Vileparle, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- AutoCAD
- Project management
- Construction experience
Quick apply
1d
Sales Manager
Kish Hospitality Consultant —Mumbai, Maharashtra
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Sales
- Health insurance
- Paid time off
Quick apply
Tele Caller Executive cum Data entry Operator
GHP Group —Powai, Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Email
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Freelance Digital Artist
Young Rembrandts —Mumbai, Maharashtra
- ₹500 - ₹1,500 a day
- English
- 12th Pass
- In-person
- Flexible schedule
Quick apply
Electrical Manager – (Solar Project EPC)
Think Tank Engineering —Pune, Maharashtra
- ₹46,000 - ₹58,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Electrical experience
Quick apply
Front Desk Receptionist
eHealthSystem Technologies —Pune, Maharashtra
- ₹18,000 - ₹25,000 a month
- Full-time
- Walk-in
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
1d
Bpo Executive
Levi Communications —Virar, Mumbai, Maharashtra
- From ₹13,000 a month
- Full-time
- English
- 12th Pass
- Bachelor's degree
- Health insurance
Quick apply
School Outreach Associate (Performance-Based)
Lokdhara Welfare Trust —Thane District, Maharashtra
- ₹1,000 - ₹50,000 a month
- Part-time
- Hybrid work
- School experience
- Sales
- English
- Cell phone reimbursement
- Flexible schedule
Quick apply
Social Media & Community Manager
Creador —Mumbai, Maharashtra
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Work from home
Quick apply
Junior Marketing Assistant
Kripa Electronics (India) Pvt Ltd —Byculla, Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- In-person
- Communication skills
Quick apply
14d
Interior project manager
Ingenious Talent Solutions —Mahim, Mumbai, Maharashtra
- ₹25,000 - ₹50,000 a month
- Full-time
- Project management
- Construction experience
- In-person
- Health insurance
Quick apply
13d
Hotel Marketing Manager
Crayontek —Mumbai District, Maharashtra
- Full-time
- Remote
- Hospitality
- Communication skills
- Analytics
Quick apply
5d
Digital Marketing Executive
Nomadists India —Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- English
- In-person
Quick apply
10d
Business Development Executive (BDE)
JSB STONEX —Mumbai, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- English
Quick apply
Junior CRM Executive
DELTA GROUP —CBD Belapur, Navi Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
6d
Account Executive
SSFM GROUP —Adyal, Maharashtra
- From ₹17,000 a month
- Full-time
- Microsoft Office
- Accounting
- In-person
- Commuter assistance
- Food provided
Quick apply
Structural Engineer
Psu Group —Mira Road, Thane, Maharashtra
- Up to ₹20,000 a month
- Full-time
- Microsoft Word
- Civil engineering
- Microsoft Excel
- Cell phone reimbursement
- Flexible schedule
Quick apply
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Team Leader-Tele Collections

Aditya Birla Group -
Maharashtra

Apply Now

Job details

Freelance

Qualifications

IVR
Bachelor's degree

Full job description

Designation:

Location: India Maharashtra Kulgaon, Badlapur

Organization: Financial Services

Job Description:

Organizational Context

Key Aspects:

Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans.
ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country.
The ABHFL Sales organization works broadly with 3 customer segments – retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both of these having very different preferences and needs.

Job Context

Ensure proactive allocations of bouncing and non-banking cases to partner for Tele calling.
Create Daily, weekly run rate to achieve target efficiency of 98% resolution and drive the same with partner end.
Monitoring of agreed SLAs like TOS, ACW and other dialer matrices.
Monitoring of partner billing and workforce management as per the approved FTE count.

Key Challenges

Feedback sharing with Higher bucket on flow cases to arrest cases on priority
Tracking the Daily Payment updates in system with zero error
Payment track check in Banking file where we don’t have contact with customer over the Phone

Enabling Skill Sets & Qualifications

Collection experience in Housing Loan
Graduate

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

PDM (Pre-Delinquency Management)

Giving treatment of accounts before they miss payment on dues dates
Identification of data with help of Risk & trends of customer
Initiate the Digital modes like IVR, WhatsApp, SMS, Email to infirm customer about due dates
Reminder calling to customer before due dates regards maintaining funds in account
Sharing input to management on Bounce rate from PDM

Data Slicing to understand the Bounce Ration from data

Involvement in High-risk high value cases

Profile understanding of every High risk and High POS accounts
Visit on High-Risk value case as well High POS account to understand the Business status, property status, current profile of customer
Stress account – Highlight to management

Process improvement steps

Process Map data Gathering. Gather data to supply a basis of process quality, timeliness & customer satisfaction.
Establish performance standards by Discussing Potential with team.
Survey tools to obtain the Important data from team.
Frequently feedback sharing with respective team members.

Timely team recommendation needs to develop in system

Apply Now

Refine Your Search

whatsapp group jobs in maharashtra

Team Leader-Tele Collections

Sales & Vendor Relations Executive

Presales Executive

Project Coordinator - Interior & Residential Project

Sales Manager

Tele Caller Executive cum Data entry Operator

Freelance Digital Artist

Electrical Manager – (Solar Project EPC)

Front Desk Receptionist

Bpo Executive

School Outreach Associate (Performance-Based)

Social Media & Community Manager

Junior Marketing Assistant

Interior project manager

Hotel Marketing Manager

Digital Marketing Executive

Business Development Executive (BDE)

Junior CRM Executive

Account Executive

Structural Engineer

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Job Description:

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

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