Mumbai Maharashtra Technical support representative Jobs – 154 Open Jobs Today

Business Technology Manager
PI Industries Ltd. —Mumbai, Maharashtra
- Computer Science
- ERP systems
- Master's degree
Senior Renewal Representative
Sophos —Mumbai, Maharashtra
- Remote
- Salesforce
- AI
- Negotiation
Lead Electronics Hardware Design Engineer
c3controls —Marol Naka, Mumbai, Maharashtra
- Weekend availability
- Master's degree
- Bachelor's degree
- Travel
- Health insurance
- Paid time off
Quick apply
23h
Manager - Compliance & ESG
PrintStop Mumbai —Prabhadevi, Mumbai, Maharashtra
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- AWS
- Travel
- In-person
- Commuter assistance
- Paid time off
Quick apply
14d
Project Coordinator - Interior Fit out
Padam Interior —Mumbai, Maharashtra
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Development Representative
GLOBEX SCIENTIFIC LLP —Mumbai, Maharashtra
- ₹18,000 - ₹30,000 a month
- Full-time
- Up to 50% travel
- Sales
- Microsoft Office
Quick apply
IT Business Analyst III(AEM/Wordpress)
Sealed Air —Mumbai, Maharashtra
- Online application
- Computer Science
- Master's degree
- Project management
6d
Client Relationship Executive – CCTV & Security Systems
Mesklintech LLP —Thane, Maharashtra
- Up to ₹25,000 a month
- Full-time
- Computer Science
- B.Sc
- Project management
Quick apply
Project Controller
Kent —Mumbai, Maharashtra
- Engineering
- English
- Windows
- Health insurance
Consultant - Internal Audit
KPMG —Mumbai, Maharashtra
- Full-time
- Travel
Lead - Diagnostics & Health Innovation Hub
AstraZeneca —Mumbai, Maharashtra
- Full-time
- Medicine
- Doctoral degree
- Master's degree
Corporate Account Executive, Mumbai
CrowdStrike —Mumbai, Maharashtra
- Full-time
- Sales
- AI
10d
Product Consultant
Morningstar —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
TSR - KGR
DHL —Kharghar, Navi Mumbai, Maharashtra
- Weekend availability
- Up to 50% travel
- English
- Travel
- Health insurance
- Paid time off
11d
Business Head - Reddit Ads Sales
Aleph Holding —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Business development
16h
Sales Specialist
Hewlett Packard Enterprise —Mumbai, Maharashtra
- Full-time
- Sales
- Bachelor's degree
13d
Specialist, Validation
Advanz Pharma —Mumbai, Maharashtra
- English
- Microsoft Office
- Bachelor's degree
TSR - CHB
DHL —Chembur, Mumbai, Maharashtra
- Weekend availability
- Up to 50% travel
- English
- Travel
- Health insurance
- Paid time off
13d
Manager(LE)-LOSPE
Larsen & Toubro —Powai, Mumbai, Maharashtra
- System design
- Bachelor's degree
- APIs
6d
FIN_Business Finance & Control_VP
Nomura —Mumbai, Maharashtra
- Microsoft Office
- Master's degree
- SQL

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Business Technology Manager

PI Industries Ltd. -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Computer Science
SAP CRM
Software deployment
Enterprise Software
SAP
ERP systems
Business analysis
Master's degree
Project management
Bachelor's degree
APIs
Agile
Manufacturing
SAP ERP
AI
MBA
Requirements gathering
Information Technology

Full job description

Position Description

Business Division:

Corporate IT

Department: Information Technology

Location: Mumbai

Position Title: Business Technology Manager

Level: Senior Manager / Manager

Reporting To: Head Digital COE and Emerging Technologies

Position Purpose

The Business Technology Manager is a pivotal role, sitting at the intersection of business strategy, process innovation, and technology delivery. The role serves as the business-facing representative of the Digital team, responsible for discovering, designing, and delivering Digital, Automation, AI, and Agentic AI solutions that drive measurable business value across PI Industries’ operations.

Acting as a Business Analyst, Project Manager, and Technology Manager in one integrated capacity, the role bridges gaps between enterprise applications, automates business processes, and improves organisational productivity and decision-making. The incumbent will partner closely with internal business stakeholders across functions — including Manufacturing, Supply Chain, R&D, Finance, and Sales as well as external partners like Farmers, Retailers and Distributors — to translate business challenges into technology-enabled solutions leveraging cutting-edge Digital and AI capabilities.

The role requires end-to-end ownership of digital initiatives — from use case identification and requirements elicitation through architecture design, POC/pilot execution, and project delivery — ensuring solutions are scalable, integrated, and aligned to PI Industries’ enterprise architecture and business objectives.

Strategic Responsibilities

Engage proactively with business stakeholders to identify, evaluate, and prioritize Digital, Automation, AI, and Agentic AI opportunities with measurable business impact.
Develop business cases and present recommendations to senior leadership for investment approval and prioritization.
Design solution blueprints, process architectures, and data flow models aligned with business and enterprise architecture objectives.
Define high-level functional and technical solution architectures in collaboration with technology teams.
Establish integration strategies across enterprise systems such as SAP, MES, CRM, Data Platforms, and other core applications.
Identify, evaluate, and onboard technology vendors, system integrators, and solution partners; lead RFI/RFP processes and support commercial evaluations.
Build and maintain strong relationships with business leaders, process owners, and key stakeholders to drive digital transformation initiatives.
Contribute to the Digital COE agenda by promoting innovation, sharing best practices, and fostering a digital-first culture across the organization.

Operational Responsibilities

Gather, document, and manage business and functional requirements through workshops, interviews, and process-mapping sessions.
Translate business and functional requirements into detailed technical specifications and maintain end-to-end requirements traceability.
Lead execution of POCs, pilots, and digital projects from planning through deployment and hypercare.
Manage project scope, timelines, budgets, risks, dependencies, and delivery milestones.
Define and implement project governance mechanisms and provide regular status updates to stakeholders and leadership.
Coordinate with architects, developers, business users, and vendors throughout the solution lifecycle.
Oversee testing activities, including SIT, UAT, defect resolution, and business sign-off.
Manage stakeholder engagement throughout project execution to ensure alignment, adoption, and successful delivery of digital solutions.

Financial Responsibilities

People Responsibilities

Education Qualification

B.Tech/M.Tech in Computer Science, Information Technology, or related field.
MBA (Tech Management) preferred for leadership roles.

Work Experience

3–10 years of total professional experience, with at least 3 years in a role combining Business Analysis, Project Management, and / or Technology Architecture responsibilities
Proven experience in requirements elicitation, BRD / FRD documentation, and end-to-end delivery of digital or enterprise technology projects
Hands-on exposure to Digital, RPA / Automation, AI / ML, or Agentic AI solution design and deployment will be a strong differentiator
Experience working with enterprise application ecosystems (ERP, CRM, MES, Data Platforms) and managing integration requirements is highly desirable

Industry to be Hired from

Preferred: Agro-Chemicals, Specialty Chemicals, Pharmaceuticals, CRDMO, or allied Manufacturing industries. Candidates from IT consulting or technology services firms with significant client-side exposure in these sectors will also be considered. Strong understanding of manufacturing business processes (supply chain, plant operations, quality, regulatory compliance) and enterprise application landscapes in such industries is essential.

Functional Competencies

Business Analysis: Requirements elicitation, BRD / FRD documentation, process mapping, use case and user story development, stakeholder workshops
Project Management: End-to-end project planning and execution, risk management, scheduling, stakeholder reporting, and governance (Agile, Waterfall, or hybrid methodologies)
Solution / Technology Architecture: High-level functional and technical architecture design; integration architecture for ERP, CRM, MES, and data platforms; API and middleware concepts
Digital & Emerging Technologies: Working knowledge of RPA, AI/ML, Generative AI, Agentic AI, Low-code / No-code platforms, IoT, and Digital Twin concepts
Vendor Management: RFP / RFI preparation, vendor evaluation, SoW and contract review, vendor performance tracking
Enterprise Application Knowledge: Familiarity with SAP ERP, LIMS, DMS, CRM platforms, or manufacturing data systems; understanding of data flows and system interdependencies

Interaction Complexity and Team Work

Interaction With

Frequency

Purpose of Interaction

Internal:

Head – Digital COE & Emerging Technologies

Business Process Owners (Manufacturing, Supply Chain, R&D, Finance, Commercial, HR)

IT Architecture, Infrastructure & Security Teams

SAP Centre of Excellence Team

Regularly

Daily

Reporting, project updates, and strategic alignment on Digital COE priorities; requirements gathering, solution design review, UAT, and adoption facilitation with business stakeholders; technical design reviews, integration planning, and infrastructure coordination with IT teams; SAP landscape alignment and integration requirement management.

External :

Technology Vendors & Solution Partners (AI / Automation / Digital platforms)

System Integrators & IT Consultancies

Research & Industry Bodies (Digital / AI ecosystem)

Frequently

Vendor evaluation, solution demonstrations, SoW and contract reviews, project delivery management, performance reviews, and partnership development; collaboration on technology landscape studies, industry benchmarking, and emerging technology assessments.

Apply Now

Refine Your Search

technical support representative jobs in mumbai maharashtra

Business Technology Manager

Senior Renewal Representative

Lead Electronics Hardware Design Engineer

Manager - Compliance & ESG

Project Coordinator - Interior Fit out

Business Development Representative

IT Business Analyst III(AEM/Wordpress)

Client Relationship Executive – CCTV & Security Systems

Project Controller

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Lead - Diagnostics & Health Innovation Hub

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Business Head - Reddit Ads Sales

Sales Specialist

Specialist, Validation

TSR - CHB

Manager(LE)-LOSPE

FIN_Business Finance & Control_VP