Andhra Pradesh Technical support engineer Jobs – 84 Open Jobs Today

IT Operations Associate IV
Conduent Business Services India LLP —Andhra Pradesh
- Email
- Bachelor's degree
- Communication skills
6d
Senior Technical Program Manager, Google Data Centers
Google —Visakhapatnam, Andhra Pradesh
- Full-time
- Project management
- Bachelor's degree
- Construction experience
12d
Engineer - Microsoft App - V
HCLTech —Vijayawada, Andhra Pradesh
- Software troubleshooting
2d
Senior Software Engineer
DHL —Andhra Pradesh
- Hybrid work
- Oracle
- English
- Java
- Health insurance
Senior Devops Engineer
DHL —Andhra Pradesh
- Hybrid work
- Azure
- DevOps
- English
- Health insurance
Engineer III, SW & Systems
Thermo Fisher Scientific —Andhra Pradesh
- Full-time
- Azure
- Computer Science
- DevOps
Engineer III, Software
Thermo Fisher Scientific —Andhra Pradesh
- Full-time
- Oracle
- Computer Science
- Engineering
Assistant Manager-Service
Johnson Controls —Andhra Pradesh
- Full-time
- HVAC
Software Engineering - CHN
Photon —Chennekothapalli, Andhra Pradesh
- Remote
- Oracle
- Computer Science
- Data analysis skills
Senior Data Engineer
Thermo Fisher Scientific —Andhra Pradesh
- Full-time
- Azure
- Computer Science
- Master's degree
4d
Software Engineer - ServiceNow Dev, Rest API Integration - CHN
Photon —Chennekothapalli, Andhra Pradesh
- Azure
- AWS
- JavaScript
Software Engineer - Python, SQL, Snowflake - CHN
Photon —Chennekothapalli, Andhra Pradesh
- Databases
- SQL
- AWS
Security Engineer
Fluentgrid —Visakhapatnam, Andhra Pradesh
- Full-time
- Azure
- Computer Science
- Windows
11d
Software Engineer - Trainee
Vivify Healthcare Pvt. Ltd. —Unknown, Andhra Pradesh
- Full-time
- Microsoft Office
- Databases
- C++
Quick apply
Embedded Systems Engineer
Andura Expeditions Pvt. Ltd. —Vijayawada, Andhra Pradesh
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Laboratory experience
- Master's degree
- Analysis skills
Quick apply
Senior Artificial Intelligence Engineer
Ameriprise India —Andhra Pradesh
- Full-time
- Computer Science
- Master's degree
- Databases
- Work from home
HVAC Equipment Service Technician 4
Johnson Controls —Andhra Pradesh
- Full-time
- Schematics
- Analysis skills
- Electrical experience
- Health insurance
HVAC Equipment Service Technician 5
Johnson Controls —Andhra Pradesh
- Full-time
- Management
- Bachelor's degree
- HVAC
Support Lead
Inventrax —Visakhapatnam, Andhra Pradesh
- Full-time
- Software troubleshooting
- Databases
- SQL
BIM Lead – Electrical
Sunshain services pvt Ltd —Chittoor, Andhra Pradesh
- ₹5,51,053.30 - ₹8,48,850.66 a year
- Full-time
- AutoCAD
- Electrical experience
- Bachelor's degree
Quick apply
8d

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IT Operations Associate IV

Conduent Business Services India LLP -
Andhra Pradesh

Apply Now

Job details

Full-time
6 days ago

Qualifications

Incident management
Bachelor's degree
ServiceNow
Communication skills

Full job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are looking for a L1 Monitoring Analyst to support and monitor US Healthcare Payer, Provider, PBM applications. The role involves first-level monitoring, incident triage, and escalation to ensure smooth processing of healthcare transactions in compliance with HIPAA standards.

Job Track Description:

Experience: 1-3 years in Production support activities
Requires formal graduate degree and relevant expertise in a Production support activity.
Leading and coordinating troubleshooting calls.
Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs.
Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team.
Holiday work required.
Strong communication skills both written and verbal.
Requires a conceptual understanding of theories, practices, and procedures in a Production Support environment.
Good understanding of the US Healthcare system (Payer, Provider, PBM)

Responsibility Statements

Perform tasks according to established procedures with minimal guidance.
Assists in production events with L2 team by attending meetings and performing required actions.
Collects data from internal and external customers to generate reports and operational dashboards.
First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users).
Provides operational support by scheduling meetings and preparing materials for leadership.
Monitor the event alerts and notify the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
Performs other duties as assigned.
Comply with all policies and standards.
Ensure SLA compliance and timely communication during incidents.
Prepare shift handover notes and daily status updates.
Follow HIPAA and PHI compliance guidelines at all times.

Primary Skills (Must Have):

Good understanding of the US Healthcare system (Payer, Provider & PBM).
Good verbal and written communication skills.
Experience or exposure to production monitoring and support – IWA, UC4, App dynamics etc.
Familiarity with ticketing tools and incident management processes – Service Now.
Knowledge of healthcare business workflows (claims, eligibility, payments)

Behavioral & Work Requirements

Positive attitude towards assignments.
Willingness to work in 24×7 shifts (Weekly/Bi-weekly Rotation)
Strong attention to detail and ability to follow SOPs.
Calm and structured approach to handling production issues.
Ability to work independently and as part of a team.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now

Refine Your Search

technical support engineer jobs in andhra pradesh

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