Bengaluru Karnataka Head of customer success Jobs – 217 Open Jobs Today

Sr. Program Manager-Customer Delight Engine
Gocomet —Bengaluru, Karnataka
- Master's degree
- AI
Quick apply
1d
Senior Technical Programme Manager
Taylor and Francis —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Research
- Software development
- Agile
- Health insurance
- Work from home
Quick apply
Sales and Business Development - Hunter
Bosch Group —Bengaluru, Karnataka
- Full-time
- Engineering
- Data analysis skills
- Microsoft Office
Quick apply
Senior Program Manager, Strategic Initiatives - Start-ups & Ecosystem
Everpure —Bengaluru, Karnataka
- Leadership
- Communication skills
- Paid time off
Quick apply
18h
Head of Sales, Product Services Division
TÜV SÜD —Bengaluru, Karnataka
- Full-time
- Sales
- Engineering
- Master's degree
Marketing Head
NBC Elite Solutions LLP —Bengaluru, Karnataka
- ₹15,00,000 - ₹30,00,000 a year
- Full-time
- Master's degree
- Business development
- Analysis skills
Quick apply
Program Manager - Funding
Rapyder Cloud Solutions —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
1d
Ops and Transformation Lead
Beghou Consulting —Bengaluru, Karnataka
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
2d
Head of Sales -( OEM & Automotive)
NBC Elite Solutions LLP —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Quick apply
8d
PMO Analyst /Delivery Associate
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- SharePoint
Quick apply
Product Owner
Smiths Detection —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Human Resources Business Partner, CSS HR
Hitachi Rail —Bengaluru, Karnataka
- Full-time
- Management
- Travel
- Human resources
Care Team Lead - Fixed Term Contract
Diffusely —Bengaluru, Karnataka
- Monday to Friday
- English
- Bachelor's degree
- APIs
Lead Product Manager
Finastra —Bengaluru, Karnataka
- Full-time
- APIs
- Agile
- Leadership
- Paid time off
- Paid sick time
Head of Engineering, SyncOS
Botsync —Bengaluru, Karnataka
- ₹75,00,000 - ₹1,00,00,000 a year
- Full-time
- Bachelor's degree
- Health insurance
Quick apply
19h
Lead Business Analyst - KYC
Société Générale —Bengaluru, Karnataka
- Project management
- Agile
- Communication skills
14d
Associate Technology Program Manager – Global Supply Chain
Dr. Martens —Bengaluru, Karnataka
- Full-time
- PMP
- ERP systems
- Project management
Quick apply
13d
Group Head-Account Management & Marketing Strategy
AdGlobal360 —Bengaluru, Karnataka
- Customer service
- Business development
- Analysis skills
Implementation Consultant
Deltek, Inc. —Bengaluru, Karnataka
- Email
- PMP
- Project management
- Bachelor's degree
Sales Support Manager
OneAdvanced —Bengaluru, Karnataka
- CRM software
- Sales
- Salesforce
- Health insurance
12d

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Sr. Program Manager-Customer Delight Engine

Gocomet -
Bengaluru, Karnataka

Quick apply

Job details

1 day ago

Qualifications

Law
Supply chain
Logistics
Master's degree
AI

Full job description

The Title Is Familiar. The Job Is Not.

Most Sr. Program Manager roles are coordination layers. Status meetings. Slide decks. Nudging people

to reply to emails. This is none of that.

We are building GoComet's Customer Delight Engine — an AI-native function that transforms how

enterprise accounts experience value. Getting there requires someone who can hold the entire

operating system together while we rebuild it from the inside.

Your success is not measured by what you organised. It's measured by whether the transformation

actually happened.

You are not the person who reports on the org. You are the person who runs it.

If you think in outcomes, not tasks — keep reading.

Why This Role Exists

GoComet serves enterprise accounts at $250K–$1M+ ARR. At this scale, a failure to deliver outcomes

is not just a bad quarter — it is a reference story that closes future doors.

We are transforming the Customer Delight Engine into an AI-native function — moving from traditional

SaaS implementation toward outcome-driven delivery, where intelligence replaces rigid workflows and

results replace activity.

That transformation doesn't happen because we planned it well. It happens because someone holds the

entire operating system together while we rebuild it from the inside.

When the Head of the Customer Delight Engine is away for a quarter — nothing should break.

Everything should run. That is the bar for this role.

What You Will Own

Delivery Governance

Full visibility of every client engagement. Stage, health, risk, and escalation — in real time. You know

before anyone else when something is slipping. Every project tracker reflects outcome commitments,

not just task lists.

Process Enforcement

Four cycles. SOPs. Anchor PM. PRD discipline. You audit. You flag. You close gaps. If it's documented

but not followed — that's your queue to fix the problem.

Statement of Work Alignment

What was sold must match what is being built. You track fidelity between commercial commitments and

delivery reality. Drift gets flagged before it becomes a loss — for GoComet or for the customer.

Customer Outcome Mapping

PMs, CSMs, and Solution Specialists must track outcomes — not milestones. You ensure the entire

Customer Delight Engine is measuring what changes in the real world for the customer, not just what

tasks got closed.

Hiring Operations

Every open position in the Customer Delight Engine is your responsibility. Not to recruit — to own

velocity and quality. Positions moving, candidates coming in. You drive this.

Staffing & Resourcing

You own the staffing plan aligned to our AI-native transformation roadmap. Is there enough capacity?

Are gaps visible before they become delivery failures? Is the plan keeping pace with where we are

heading?

POD Structure

GoComet runs customer-aligned PODs. You assess their health, spot structural problems, and drive

improvements. Handoffs clean. Roles clear. Escalation paths working.

Transformation Metrics

Two metrics. Both must rise together: Revenue per Employee and Tokens per Employee. You own

the measurement, the reporting, and the accountability for whether the Customer Delight Engine is

genuinely moving toward AI-native delivery — or just saying it is.

AI-Native Product Initiatives

You drive initiatives that make the Customer Delight Engine progressively more AI-native — AI-powered

integrations, outcome dashboards CSMs can build themselves, configuration-driven workflows that

remove engineering dependency. You do not just manage these. You ensure these are delivered.

How You'll Work

As the Operator

Weekly delivery reviews. Cross-team process enforcement. Trackers and systems that make

accountability structural. You do not chase people — you build systems, so they do not need to be

chased.

As the Transformation Driver

You use AI tools to drive the internal transformation of the Customer Delight Engine — not to build

products, but to change how the org itself works. You prototype AI-native alternatives to how the team

currently operates, demonstrate what a transformed delivery function looks like in practice, and drive

adoption from the inside. The people who need to change how they work need to see what is possible

first. You are the one who shows them.

As the Anchor

You are the connective tissue between Sales, Discovery, Build, and Deploy. When something falls

through the gap between teams — that is your gap. You own it. You close it.

Who You Are

You don't ask: "What should we track?" You ask: "What must change in the real world for this to matter?"

Must-Have

5–7 years across delivery, product, transformation, or operations roles — ideally a combination, not

a single track

Led or managed large-scale digital transformation programs across multiple organisations or teams

simultaneously

Heavy stakeholder management — business leaders, enterprise customers, cross-functional

teams, all at once

Strong process design and enforcement background — has built SOPs in complex environments

and made them actually stick

Enterprise B2B exposure — understands how implementation quality drives renewal, expansion,

and reference value

Technical sensibility: not a developer, but not intimidated by tech. Can read architecture

diagrams, understand integration patterns, and hold substantive conversations with engineers

Can use AI tools to build working proof-of-concepts — Claude, GPT, Cursor, or equivalent. Not

just as a user — as a builder

Understands LLM concepts at a working level — enough to evaluate, drive, and communicate

AI-native delivery initiatives

Outcome-obsessed — knows the difference between a team that is busy and a team that is

delivering

Nice to Have

Background in logistics, freight, or supply chain operations
Experience building internal AI tools, agents, or workflow automations
Has previously acted as a deputy or operator for a senior leader
Zero-to-one product or platform experience

What This Role Is NOT

Not a Sr. Program Manager who manages calendars and owns meeting notes
Not a programme manager who tracks task completion
Not an analyst who builds decks and hands them upward
Not a consultant who recommends changes and moves on

Quick apply

Refine Your Search

head of customer success jobs in bengaluru karnataka

Sr. Program Manager-Customer Delight Engine

Senior Technical Programme Manager

Sales and Business Development - Hunter

Senior Program Manager, Strategic Initiatives - Start-ups & Ecosystem

Head of Sales, Product Services Division

Marketing Head

Program Manager - Funding

Ops and Transformation Lead

Head of Sales -( OEM & Automotive)

PMO Analyst /Delivery Associate

Product Owner

Human Resources Business Partner, CSS HR

Care Team Lead - Fixed Term Contract

Lead Product Manager

Head of Engineering, SyncOS

Lead Business Analyst - KYC

Associate Technology Program Manager – Global Supply Chain

Group Head-Account Management & Marketing Strategy

Implementation Consultant

Sales Support Manager

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