Perungudi Chennai Tamil Nadu (customer engagement specialist) Jobs – 109 Open Jobs Today

Consulting-C&M-Digital Foundry-Contac Centre -Operations Vice President
Deloitte —Chennai, Tamil Nadu
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Cognizant —Chennai, Tamil Nadu
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- Salesforce
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WFM (UKG Pro/ Kronos / Boomi) - Senior
EY —Chennai, Tamil Nadu
- Microsoft Powerpoint
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Medtronic —Chennai, Tamil Nadu
- Full-time
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Customer Service Associate
RRD GO Creative —Chennai, Tamil Nadu
- Weekend availability
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Komodo Health —Chennai, Tamil Nadu
- Hybrid work
- SQL
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Senior Consultant - Customer Service transformation And AI
EY —Chennai, Tamil Nadu
- AWS
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Supply Chain Excellence
Danfoss —Oragadam, Chennai, Tamil Nadu
- Engineering
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Paid Social Media Marketing Specialist
Integra Global Solutions —Chennai, Tamil Nadu
- Full-time
- Remote
- Social media management
- Analysis skills
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- Health insurance
- Paid time off
Assistant Vice President,Treasures Relationship Manager,Consumer Banking Group
DBS Bank —T Nagar, Chennai, Tamil Nadu
- Full-time
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- Master's degree
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Lead - Solution Engineer
Freshworks —Chennai, Tamil Nadu
- ₹0 a year
- Full-time
- Azure
- Research
- Master's degree
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8d
Functional Specialist (ISG)
Cognizant —Chennai, Tamil Nadu
- Full-time
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- English
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Team Leader – Revenue Cycle Management (Hospital Billing)
SolvEdge —Chennai, Tamil Nadu
- Email
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Digital Marketing Specialist
ZakApps Software Pvt Ltd —Chennai, Tamil Nadu
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- Master's degree
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7d
Sales - Audio Visual
Win Solutions Pvt. Ltd —Chennai, Tamil Nadu
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
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- Travel
Quick apply
Business Development Manager - Critical Care - Chennai
Fresenius Medical Care —Chennai, Tamil Nadu
- Full-time
- Up to 50% travel
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Technical Support Specialist
Kone —Chennai, Tamil Nadu
- Full-time
- English
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14d
SEO Specialist (B2B SaaS)
Cavintek Software —Chennai, Tamil Nadu
- Master's degree
- AI
- Communication skills
Sr. Team Lead - Reservoir Engineering
Shell —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
1d

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Consulting-C&M-Digital Foundry-Contac Centre -Operations Vice President

Deloitte -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

Succession planning
Call center experience
Research
Bachelor's degree
Agile
AI
Leadership
Communication skills

Full job description

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Level: Contact Centre -Operations Vice President or equivalent

Work you’ll do:

The Vice President of Contact Centre Operations is the most senior leader of the contact centre function, with full organisational, commercial, and strategic accountability. The VP sets the vision and direction for the entire operation, leads the most senior stakeholder relationships, and represents the function at board and C-suite level. This is a transformational role demanding visionary leadership, deep commercial expertise, and an unwavering commitment to customer excellence

The VP brings together operations, product, technology, analytics, and transformation teams to move the contact centre from a people-led delivery model to an AI-enabled operating system. This leader is accountable for building repeatable automation and GenAI plays, improving customer and agent outcomes, and creating a talent and governance model that sustains performance as services scale.

Job Responsibilities:

Own the vision, growth strategy, and performance of the entire contact centre function, balancing revenue, margin, service levels, customer outcomes, and risk.
Lead end-to-end solutioning for complex pursuits, renewals, and expansions - shaping differentiated operating models, transition approaches, commercial assumptions, and value cases.
Set the target operating model for scaled delivery across voice, chat, email, social, and digital self-service, including global location strategy, workforce design, governance, and resilience.
Establish an automation and AI roadmap that prioritizes the highest-value journeys for conversational AI, agent assist, knowledge automation, workflow orchestration, and advanced analytics.
Lead large transitions, transformations, and service expansions, ensuring readiness across people, process, technology, data, controls, and change adoption.
Build and reuse contact centre accelerators, playbooks, and industry use cases across CCaaS, CRM, WFM, QA, and analytics ecosystems; turn operational data and customer friction points into a governed automation backlog.
Own executive client relationships and lead C-suite governance, QBRs, transformation steering committees, and performance recovery discussions for strategic accounts.
Drive delivery excellence through a rigorous management system covering service levels, quality, compliance, productivity, customer satisfaction, employee experience, and transformation benefits realization.
Build a high-performing leadership bench across operations, solutioning, technology, analytics, and transformation; set succession plans and build future-ready career pathways.
Represent the practice externally with clients, alliance partners, and industry forums, strengthening Deloitte's market position in AI-enabled customer operations.
Lead the P&L for the contact centre function, driving profitable growth and cost optimization
Drive organisational design, talent strategy, and succession planning at the most senior level

Location: Hyderabad/ Chennai

Education:

Bachelor's degree required;

Experience:

18 - 20 years of progressive leadership experience, with significant time at Senior level
Proven track record of building and leading world-class contact centre or CX organisations
Deep expertise in digital transformation, CX strategy, and technology enablement
Board-level communication skills and executive presence
Experience managing complex multi-geography, multi-client operations
Strong regulatory and compliance awareness across relevant markets

The team:

Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.

Core Competencies:

Visionary Leadership— Creates and communicates a compelling long-term vision
Board-Level Influence— Engages and directs at the highest levels of the organisation
Commercial Mastery— Delivers sustainable growth and shareholder value
Organisational Builder— Creates high-performing, diverse, and resilient leadership teams
Customer Champion— Embeds customer excellence as a non-negotiable organizational value

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 358982

Apply Now

Refine Your Search

(customer engagement specialist) jobs in perungudi chennai tamil nadu

Consulting-C&M-Digital Foundry-Contac Centre -Operations Vice President

Sr. Consultant

Revenue Operations Specialist, Enterprise Sales

WFM (UKG Pro/ Kronos / Boomi) - Senior

Strategic Key Accts Mgr

Customer Service Associate

AI Solutions Specialist -Implementations

Senior Consultant - Customer Service transformation And AI

Supply Chain Excellence

Paid Social Media Marketing Specialist

Assistant Vice President,Treasures Relationship Manager,Consumer Banking Group

Lead - Solution Engineer

Functional Specialist (ISG)

Team Leader – Revenue Cycle Management (Hospital Billing)

Digital Marketing Specialist

Sales - Audio Visual

Business Development Manager - Critical Care - Chennai

Technical Support Specialist

SEO Specialist (B2B SaaS)

Sr. Team Lead - Reservoir Engineering

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