Kl Team leader customer service Jobs – 139 Open Jobs Today

IOC Center Leader
EY —Kochi, Kerala
- Management
- Analysis skills
- Recruiting
1d
Corporate Trainer
Hyrespot India —Kochi, Kerala
- From ₹50,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Cell phone reimbursement
Quick apply
Lead Assistant Manager (HCA) for Kochi
EXL Service —Kochi, Kerala
- Full-time
- Nursing
- Master's degree
- Bachelor's degree
Opportunity Engagement Lifecycle - Centre of Excellence - Level
EY —Kochi, Kerala
- Management
- Finance
- Master's degree
IOC Global Leader
EY —Kochi, Kerala
- Management
- Analysis skills
- Recruiting
1d
Associate
Porter —Calicut, Kerala
- Microsoft Excel
- English
- Communication skills
RMS-Global Monitoring System-DS
EY —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
1d
Regional Project Manager - Global Marine & Navy
Johnson Controls —Kochi, Kerala
- Full-time
- Master's degree
- Project management
- Bachelor's degree
BCM-Business Analyst - Payments-Senior-GDSF02
EY —Kochi, Kerala
- Master's degree
- AWS
- Bachelor's degree
- Health insurance
13d
Technology Business Management Office Lead
EY —Kochi, Kerala
- Customer service
- Finance
- Master's degree
13d
WFM - UKG Pro/ Kronos - Manager
EY —Kochi, Kerala
- SQL
- AWS
- Analysis skills
- Health insurance
Sales Consultant
Wahni IT Solutions Pvt Ltd —Kochi, Kerala
- Full-time
- Sales
- ERP systems
- Master's degree
Quick apply
2d
VP Enterprise Services
Prevalent AI —Kakkanad, Kochi, Kerala
- Full-time
- AI
- Communication skills
- Analytics
Sales Executive B2B - Service
PLUS UAE —Kochi, Kerala
- Full-time
- Sales
- English
- Business development
Quick apply
6h
IT Support Engineer
McFadyen Digital —Kochi, Kerala
- Full-time
- Remote
- Azure
- Oracle
- Computer Science
Quick apply
22h
BCM-Business Analyst - Cards Senior-GDSF02
EY —Kochi, Kerala
- Master's degree
- AWS
- Bachelor's degree
- Health insurance
13d
Senior Customer Support Engineer
Propel Software Solutions —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Excel
- Computer Science
- Software troubleshooting
Quick apply
Software Test Engineers / Software Testers
Kott Software Pvt Ltd —Infopark-Kochi, Kochi, Kerala
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Azure
- B.Sc
- DevOps
Quick apply
1d
SR. SERVICE DESK ENGINEER (L2)
Cyncly —Kochi, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Technical Delivery Lead
Netstratum Technologies Pvt Ltd —Kochi, Kerala
- Full-time
- DevOps
- Software development
- APIs
Quick apply
2d

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IOC Center Leader

EY -
Kochi, Kerala

Apply Now

Job details

1 day ago

Qualifications

Management
Analysis skills
Network management
ITIL
Recruiting
Communication skills
High availability

Full job description

Location: Kochi

Other locations: Primary Location Only

Salary: Competitive

Date: 2 Sept 2026

Job description

Requisition ID: 1739616

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

IOC Center Leader is responsible for overseeing the day-to-day operations of the IOC, ensuring continuous monitoring, incident management, service restoration, and operational excellence across the technology landscape. The role serves as the central point of leadership for managing infrastructure, application, network, and service monitoring teams while maintaining high service availability and meeting business expectations.

The IOC Leader drives proactive monitoring strategies, incident response processes, escalation management, and continuous service improvement initiatives. They collaborate closely with infrastructure, application support, cybersecurity, service management, and business teams to minimize service disruptions and enhance operational resilience.

Your key responsibilities

Lead and manage IOC operations on a 24x7 basis.
Ensure timely detection, analysis, escalation, and resolution of incidents.
Monitor the health and performance of networks, systems, applications, and business services.
Drive adherence to SLAs, OLAs, and operational KPIs.
Coordinate major incident management and communication during service outages.
Implement proactive monitoring, automation, and observability solutions.
Analyse operational trends and identify opportunities for service improvement.
Manage IOC staffing, resource planning, and capability development.
Collaborate with service owners, vendors, and technology teams to improve service reliability.
Develop operational procedures, runbooks, and governance frameworks.
Provide leadership reporting on service performance, risks, incidents, and improvement initiatives.

Skills and attributes for success

Strong leadership and people management skills.
Expertise in IT operations, network management, and infrastructure services.
Experience with monitoring and observability platforms.
Incident, problem, and change management knowledge (ITIL-based practices).
Excellent stakeholder management and communication capabilities.
Strong analytical and decision-making skills.
Ability to perform under pressure and manage critical incidents effectively.
Focus on continuous improvement, automation, and operational excellence

A successful IOC Center Leader ensures stable, resilient, and efficient operations by balancing people, processes, and technology. They enable proactive service management, reduce operational risks, improve customer experience, and support business continuity through high availability of critical IT services

Preferred Qualifications

Experience:

18 - 23+ years of relevant experience in Service Delivery

What we look for

Thought leadership
Strategic Thinking
Automation & standardization
Relationship Management
Interpersonal & Influencing skills
Good communication skills
Data-driven decision making

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Apply Now

Refine Your Search

team leader customer service jobs in kl

IOC Center Leader

Corporate Trainer

Lead Assistant Manager (HCA) for Kochi

Opportunity Engagement Lifecycle - Centre of Excellence - Level

IOC Global Leader

Associate

RMS-Global Monitoring System-DS

Regional Project Manager - Global Marine & Navy

BCM-Business Analyst - Payments-Senior-GDSF02

Technology Business Management Office Lead

WFM - UKG Pro/ Kronos - Manager

Sales Consultant

VP Enterprise Services

Sales Executive B2B - Service

IT Support Engineer

BCM-Business Analyst - Cards Senior-GDSF02

Senior Customer Support Engineer

Software Test Engineers / Software Testers

SR. SERVICE DESK ENGINEER (L2)

Technical Delivery Lead

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