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Product Manager

Optimiser
Remote

Quick apply

Job details

Full-time
Up to ₹20,00,000 a year

Benefits

Provident Fund
Work from home

Qualifications

Jira
Google Docs
Content management systems
English
Microsoft Office
Project management
Product development
Confluence
Wireframing
Product management
APIs
Communication skills

Full job description

Job Title : Product Manager - CRM

Experience : 5+ Years

Location : Remote (India)

Salary : Competitive as per industry standards

About Optimiser

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs.

Key Responsibilities:

Product Strategy & Vision·

You will help incubate new and exciting features and products
Develop and maintain a clear product roadmap aligned with business objectives, client requirements and hospitality market trends.
Identify opportunities to enhance Optimiser’s competitive position in the CRM market.
Translate the company’s commercial vision into practical product development plans.
Ensure the platform remains scalable, user-friendly, commercially relevant and technically robust

Product Roadmap and Prioritisation

Create, maintain and communicate the product roadmap across internal teams.
Prioritise product initiatives based on client impact, revenue opportunity, operational importance, technical effort and strategic value.
Ensure development priorities are clearly documented and agreed with stakeholders.

Requirements Gathering & Documentation

Work closely with clients, sales, support, implementation, project management and technical teams to gather requirements.
Convert business requirements into clear BRDs, FRDs, user stories, workflows and acceptance criteria.
Create detailed product specifications for new features and enhancements.
Ensure developers have clear, complete and practical requirements before work begins.
Maintain product documentation, release notes and internal knowledge materials.

Product Development & Delivery

Act as the bridge between business, clients and the technical development team.
Lead product discussions with developers, designers, QA testers and project managers.
Create wireframes, workflows, prototypes and development outputs.
Ensure new features are delivered to the required quality, usability and business standard.
Monitor progress of product development and remove blockers where required.

Client & Market Research

Engage with clients and prospects to understand operational challenges and product needs.
Gather feedback from users and convert this into product improvements.
Monitor competitor products and market trends in CRM technology.
Identify product gaps and recommend enhancements to strengthen Optimiser’s market position.

Product Quality & User Experience

Ensure Optimiser CRM is intuitive, efficient and practical for users.
Review product journeys to reduce unnecessary clicks, duplication and operational friction.
Work with UI/UX resources to improve usability and consistency across the platform.
Ensure each feature is tested against real business scenarios before release.

Stakeholder Collaboration

You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps
Be the voice of the customer - tuned to the customer feedback channels, resolve complaints and comments by plugging feature leaks or building new features
Work with development and testing team to ensure timely delivery of projects and features
Ensure timely feedback from customers and share it with senior members of the team for further action

Integrations and Technical Coordination

Work with technical teams on integrations with systems such as PMS, booking engines, email platforms, calendar tools, and other APIs.
Understand integration requirements at a functional level and ensure business logic is clearly defined.
Ensure product design considers data flow, data ownership, permissions, audit trail and system performance.

Stakeholder Management

Work closely with the leadership team on strategic product decisions.
Collaborate with sales and client success teams to support demos, proposals and client conversations where required.
Support project managers and implementation teams with product clarity during client onboarding.
Communicate product updates, priorities and timelines clearly to internal teams.
Manage expectations with stakeholders where priorities, scope or timelines change.

Product Performance and Continuous Improvement

Define and monitor product success metrics, such as adoption, usage, client satisfaction, support tickets, feature engagement and renewal impact.
Review feedback from support, implementation and client success teams to identify recurring issues.
Recommend improvements to reduce support dependency and improve client self-service.
Ensure product decisions are based on a combination of client feedback, commercial value and data insights.

Requirements:

Minimum 5 years of strong Product Management & Project Management experience (experience in CMS preferred)
Should be able to deliver clear PRDs and product wireframing
Excellent time and project management skills and the candidate should be able to multitask to deliver on project timelines across multiple teams
Ability to work independently to initiate a scalable product
The candidate should be able to thrive in a fast-paced environment and to work independently and within a team
Familiarity with product and project management like JIRA, Confluence, Wireframing tools
Proficiency in English communication skills – both verbal and written
Comfortable with MS Office, particularly Excel, Google docs and sheets
Meticulous in following the company’s operating protocols
Excellent Team player
Strong ethics towards work

What we offer in return?

Opportunity to work in a fast-growing organisation with the ability to make an immediate impact
Allow your inspirational ideas to come to life in a highly creative and executional environment
Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core
The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact.

Industry

Information Technology and services

Employment Type

Full-time

If you would like to pursue this opportunity further, please share your CV at [email protected] along with the following details: Current CTC, Expected CTC and Notice Period.

Pay: Up to ₹2,000,000.00 per year

Benefits:

Provident Fund
Work from home

Application Question(s):

Have you worked on any CRM project from requirement gathering to go live? Please elaborate about the project. This is a mandatory requirement for the role.
What is your current CTC per annum?
What is your expected CTC per annum?
What is your notice period? (in days). Please mention last working date if you have already resigned.
How many years of relevant experience do you have?

Work Location: Remote

Quick apply

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