Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Payroll tax is a promise. Every pay period, hundreds of thousands of small business employers and their accountants trust QuickBooks Online Payroll to calculate, withhold, pay, and file their taxes correctly, on time, with zero errors. When we get it wrong, the consequences are real: penalties, eroded trust, and harm to the businesses that rely on us.
We are looking for a Group Product Manager who starts from the customer and works backwards, and who believes that 99% accurate is not good enough. This leader will own the payroll tax product portfolio, covering tax calculations, automated payments, and tax filings, as well as the expert tools that power Intuit's managed payroll service. Their mandate is to define a bold vision for what error-free, AI-powered payroll tax compliance looks like, and to drive the organization to deliver against it, one edge case at a time.
This role requires both lenses simultaneously: an uncompromising insistence on the highest quality bar across every compliance scenario, and the strategic clarity to build the roadmap for what payroll tax excellence looks like tomorrow. Above all, it requires a leader who stays deeply connected to what employers and accountants need, and galvanizes their team around delivering it.
Responsibilities
Tax setup: Own the end-to-end experience for employers setting up their payroll taxes, including automated tax enrollment, state tax registration partnerships, and AI-powered tax guidance
Automated tax payments: Own the strategy and execution for automated tax withholding and remittance, payment timing and compliance, and exception handling when payments fail
Tax filings: Own quarterly and annual filing quality, tax filing accuracy and post-filing resolution workflows, year-end forms, Canadian filings, and improving the efficiency of tax operations workflows
Multi-jurisdictional compliance: Translate federal, state, and local regulatory changes into product across all supported US and Canadian jurisdictions, with speed and precision
Own the product tools used by Intuit's payroll tax experts, including systems that enable experts to monitor compliance, intervene on exceptions, and resolve issues at scale
Drive automation of high-volume expert tasks: notice resolution workflows, amendment processing, exception triage, and audit documentation
Own the managed payroll hub used in Intuit's expert-assisted payroll service: communication tools, document exchange, approval workflows, and scheduling features
Partner with the expert platform team to scale the number of customers each expert can serve through better tooling and AI-assisted workflows
Stay close to employers and accountants: understand their language, their workflows, their pain points, and what they cannot afford to get wrong
Translate the accountant's perspective, including how payroll tax flows through their clients' books, what reporting they rely on, and what compliance failures cost them, into product requirements that engineering and design can execute against
Champion customer obsession within the team: insist that every product decision is grounded in a real customer problem, not internal convenience
Build feedback loops with customers, accountants, and tax operations teams so that quality signals surface quickly rather than going undetected
Define what zero payroll tax errors looks like in practice: the metrics, the quality standards, and the bar for what ships
Build a compelling, multi-quarter roadmap across payroll tax calculations, payments, filings, and expert tools, sequenced for maximum compliance coverage and customer impact
Articulate the strategy for AI and compliance innovation clearly enough that engineering, design, and senior leadership can commit to it
Align your team and cross-functional partners around a shared picture of success, and reinforce it consistently as priorities and circumstances shift
Personally drive accountability for system quality: audit error logs, exception reports, and support data to surface and close gaps
Work with engineering to build the right test infrastructure, exception monitoring, and incident response practices
Own post-incident reviews with transparency and accountability, focused on root cause and fix rather than attribution
Push the team to go deeper than the obvious cases, covering every exemption, jurisdiction quirk, tax type edge case, and timing scenario
Lead and develop a team of Staff, Senior, and mid-level Product Managers across the payroll tax and expert tools portfolio
Hold a high bar for PM craft: insist on customer-grounded strategies, rigorous metrics, and clear ownership
Build a culture where PMs are accountable for outcomes and where quality problems surface quickly
Invest in coaching and development: know each PM's career aspirations and actively create stretch opportunities
Serve as the primary PM interface for engineering, design, tax operations, legal, finance, and go-to-market teams across the payroll tax portfolio
Represent the payroll tax roadmap and incident posture to VP and Director leadership with clear narrative and consistent accountability
Partner with GTM and Customer Success to communicate product changes clearly to accountants and high-value employer customers
Allocate the team's time and attention to what matters most, and be explicit about what is out of scope
Qualifications
8 or more years of product management experience, including at least 3 years leading a team of product managers
Deep domain knowledge in payroll tax: multi-state calculations, withholding rules, quarterly and annual filings, tax payments, and employer compliance obligations
Proven track record of driving quality improvement in a regulated, compliance-critical product, with experience tracking down errors and edge cases rather than just shipping roadmap features
Strong cross-functional influence: experience leading without authority across engineering, operations, legal, and finance stakeholders
Data-driven decision-making: you define metrics before you ship, monitor them after, and use them to move quickly when things go wrong
Clear, compelling communication at senior leadership level: you make complex compliance tradeoffs simple and earn confidence in your plan
Accounting background or fluency in how payroll tax flows through the general ledger, including journal entries, fund movement timing, liability accruals, and remittance reconciliation
Experience working with or for accountants and finance professionals: you understand what matters to them in terms of reporting, timing, and audit readiness
Experience building AI-powered compliance or operations automation products in a production environment
Domain experience at an HCM platform, payroll provider, or payroll tax compliance software company
Experience driving a cultural shift within a product team: raising quality expectations, rebuilding cross-functional trust, or moving a team from reactive to proactive
Intuit is proud to be an equal opportunity and affirmative action employer. We make employment decisions without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category. Intuit is committed to building a diverse and inclusive company and we recognize that diverse teams perform better. We encourage candidates of all backgrounds to apply.
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
