Acuity Analytics
Acuity Analytics (the trading name of Acuity Knowledge Partners) is a global, tech-first organisation helping financial institutions and corporates make better decisions through research, data, analytics and AI-enabled solutions. We combine deep financial services expertise with strong engineering, digital and AI capabilities to solve complex, real-world problems.
With a team of 7,200+ analysts, data specialists and technologists across 28 locations, we work with more than 800 organisations worldwide to drive efficiency, unlock insight and deliver measurable impact. Our success is built on the strength of our people—by investing in talent, encouraging collaboration and creating room to grow, we enable our teams to do their best work for clients.
Acuity became an independent business in 2019 following its acquisition from Moody’s Corporation by Equistone Partners Europe. In 2023, funds advised by global private equity firm Permira acquired a majority stake, with Equistone remaining a minority investor—supporting our continued growth and innovation.
For more information, visit www.acuityanalytics.com
Basic Information
Position Title – Assistant Director
Experience Level – 10-12 Years
Department – Private Markets
Location – Gurgaon
Position reports to – Associate Director
Job Purpose
We are looking for an experienced Real Estate (RE) Data Operations Supervisor to lead a dedicated team of 10-15 analysts across India and China. This is a senior, client-facing role created as part of a scope expansion that transfers selected Data Quality (DQ) review, DQ portal execution, and escalation-preparation activities from our institutional client to our delivery team based out of Gurugram.
The Supervisor will be the day-to-day operational owner of the quarterly RE submission cycle — ensuring ~1,000 quarterly RE submissions are received on time, ~20,000 data flags are triaged and resolved, and ~4,000 partner queries per quarter are addressed within a 3-day SLA, all in support of the client's quarter-end (QE) reporting timeline.
This role requires a combination of real estate investment data expertise, large-scale data operations experience, and strong people leadership in an outsourced institutional delivery environment.
Key Responsibilities
1. Submission Cycle Management
- Own the quarterly submission tracker and ensure on-time receipt of all 1000 RE submissions across Directs, Funds, and Credit/Debt.
- Supervise overdue-submission follow-ups (3x weekly cadence) and failed-submission rework with client’s Data Partners.
- Co-ordinate with client teams to track and resolve system bugs affecting submissions.
- Prepare the weekly escalation pack summarizing overdue items, top blockers, and recommended escalations; deliver error-free to the client by stipulated date & time each week
2. Data Quality (DQ) Review & Portal Management
- Manage DQ portal execution: run all required validation rules across RE asset classes (Directs, Funds, Credit, Debt) and ensure follow-through to completion of all ~20,000 quarterly data flags.
- Perform L1/L2 Checker review of DQ responses prepared by analysts — ensure responses are accurate, well-evidenced, and consistent with the client's DQ rule intent before release.
- Onboard and distribute new DQ tasks to the existing analyst team.
- Track DQ resolution turnaround, identify systemic issues, and feed observations back to the client for DQ rule effectiveness evaluation.
- Identify automation and process-improvement opportunities targeting a ~10% efficiency gain on DQ portal execution.
3. Query Management
- Supervise analyst handling ~4,000 quarterly partner queries and ensure resolution within the 3-business-day SLA in support of QE reporting.
- Monitor query trends, surface recurring themes to the client, and maintain an internal knowledge base / FAQ to reduce repeat queries cycle-on-cycle.
- Personally handle complex queries requiring heavy judgment or deep domain knowledge; escalate to client only where their specific investment context is required.
4. Partner Onboarding & Engagement
- Oversee onboarding of new partners - identification, tool setup, partner outreach, and walk-through calls (where necessary).
- Ensure handover packs, access setup, and training materials are prepared to the client's standard before each onboarding call.
5. Team Leadership & Governance
- Line-manage ~10–15 Acuity analysts, workload allocation, capacity planning across QE peaks, performance management, and coaching.
- Operate a robust Maker–Checker discipline across all submission and DQ activities; act as the named Checker for all in-scope items.
- Maintain SLA, KPI, and AAR (after-action review) reporting; participate in weekly governance calls with the client team consistent with client expectations.
- Train new joiners within 1–2 months of their joining and provide backup coverage during team absences.
- Ensure all process changes and SOPs are updated and communicated to all team members in a timely manner.
- Support the transition to the client's managed data services vendor as and when required.
Track and update issues, SLA, and KPIs as part of quarterly QBR reporting.
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Key Competencies:
1. Essential
- MBA (or an equivalent degree) in Finance, Accounting, Economics, Business, or a related discipline from a top-tier business school
- 10-12 years of relevant experience, with a minimum of 4-5 years in a supervisory or team-lead capacity in real estate data operations, fund services, or investment data management.
- Demonstrated experience supervising data management, collection, and validation processes at scale - preferably in an outsourced or captive delivery model serving an asset manager, sovereign wealth fund (SWF), pension fund, or large LP with global coverage.
- Working knowledge of real estate investment data and asset data: NAV, valuations, financials, operational metrics, capital activity, debt facilities, fund vs. direct vs. credit structures.
- Experience managing a cross-geography team (India and/or China preferred).
- Strong Excel skills; comfort with data-quality tooling and reporting dashboards (Power BI, Tableau, or equivalent).
- Excellent written and spoken English; ability to communicate confidently with client investment professionals and external EIPs.
2. Desirable
- Exposure to real estate data platforms such as MRI, Yardi, eFront, Anaplan, RealPage, Cherre, or equivalent.
- Experience supporting end-to-end data management or reporting cycles for an institutional investor — real estate focus preferred.
- Basic SQL or Python knowledge to support data validation work.
- Familiarity with MAS (Monetary Authority of Singapore) regulatory and governance expectations in the context of data operations.
3. Core Competence
- Judgement: Sound investment-data judgment — applies context to DQ outcomes, not just mechanical processing
- Control Mindset: High attention to detail; understands the materiality of QE reporting and zero-error expectations
- People Leadership: Coaches analysts, manages peak-cycle pressure, and protects team well-being across QE crunch periods
- Stakeholder Management: Trusted counterpart to the client team; raises issues early and proposes solutions
- Continuous Improvement: Actively drives the DQ automation and efficiency agenda; identifies and removes repetitive manual work
Resilience: Manages multiple workstreams in parallel and prioritizes effectively around QE timelines
