JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
About the Role
We are seeking an experienced L&D Operations Team Lead to oversee, plan, and manage comprehensive learning initiatives and programs across our global organization. This role will lead a team of L&D coordinators, ensuring operational excellence across all L&D lifecycle events, with particular focus on employee learning and training journeys.
What this job involves:
Lead and manage a team of L&D coordinators, providing guidance, coaching, and performance management to ensure delivery excellence
Oversee the submission and tracking of learning programs, e-learnings, and learning journeys in Workday, ensuring data accuracy and resolving escalated discrepancies
Support onboarding initiatives by tracking employee and manager progress, creating weekly reports to monitor new joiner training requirements, collecting feedback about new hire orientation through surveys and focus groups and evaluating program effectiveness.
Prepare and present monthly operational performance deck to stakeholders, showcasing key metrics, insights, and recommendations to drive strategic alignment and informed decision-making
Generate comprehensive training metrics reports including completion rates, participant satisfaction, and return on investment (ROI) through data extraction, analysis, and visualization to demonstrate business impact and support data-driven decision making.
Coordinate and optimize learning program operations including resource allocation, stakeholder management, process improvements, and quality assurance across all delivery formats
Oversee tactical learning program coordination including calendar management in Outlook, maintaining accurate learning records, tracking participant progress, facilitating stakeholder communications, and collecting participant feedback for continuous improvement
Provide technical and logistical support for all learning delivery formats including setting up virtual meeting environments (Teams/Webex), coordinating room bookings and materials for in-person sessions, creating, and distributing invitations, tracking attendance, and managing post-session communications.
Maintain competency catalogues and establish governance for data requests and updates
Develop and execute marketing and communication strategies to maximize engagement with L&D offerings
Identify process improvement opportunities and implement scalable solutions to enhance operational efficiency
Stay current on AI advancements in the L&D space and recommend innovative solutions that align with organizational learning strategy
Key Skills:
Proven team leadership and people management experience
Strong program management capabilities with demonstrated success delivering complex programs across matrixed, global environments
Advanced analytical and problem-solving skills with ability to translate data into actionable insights
Comfort working with emerging technologies and ability to evaluate, pilot, and implement AI-driven solutions
Excellent stakeholder management skills across all organizational levels
Superior communication and presentation abilities, capable of influencing senior leadership
Expert data management, validation, and reporting skills
Deep understanding of Learning and Development practices, methodologies, and industry trends
Advanced MS Office Suite proficiency (Word, Excel, Outlook, PowerPoint)
Experience with Workday Learning environment or similar HR ERP systems required
Bachelor's degree in Human Resources, Business Administration, or related field
Minimum 8 years of progressive experience in Learning and Development operations, including minimum 2-3 years in a team lead or supervisory role
Track record of successfully managing client initiatives and programs at various organizational levels
Sound like you? In this role, your required to be:
Exceptionally detail-oriented with ability to manage multiple priorities and tight deadlines
Highly organized, self-motivated, and capable of working autonomously
Comfortable leading in fast-paced, deadline-driven environments
Curious and adaptable with enthusiasm for exploring new technologies and AI applications
Committed to exceptional customer service and process excellence
Proactive in driving results, continuous improvement, and innovation
Collaborative with strong teamwork and cross-functional partnership skills
Results-oriented with accountability for team and program outcomes
Strategic thinker with operational execution excellence
What we can do for you:
At JLL, We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
