Bengaluru Karnataka Entry level associate Jobs – 202 Open Jobs Today

Support and Operations Associate
Finmo —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- APIs
- Communication skills
Quick apply
10h
Associate Software Engineer
Ecolab Inc. —Bengaluru, Karnataka
- Full-time
5d
Associate QA (Voice)
Syrow —Bengaluru, Karnataka
Associate, Operations
BetaNXT Inc —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Associate-Digital HR Operations-Employee data management
EXL Service —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
Core Operations - Manager
State Street —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Customer Support Representative
AMETEK, Inc. —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Basic math
HR Associate
Playto Labs —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- Human resources
Quick apply
Business Development Associate (Fresher)
Playto Labs —Bengaluru, Karnataka
- Full-time
- Marketing
- No experience needed
- English
Quick apply
Logistics Associate
Haworth —Bengaluru, Karnataka
- Full-time
- Diploma
- No travel
Inside Sales Associate - Apna - Work From Office
Apna —Bengaluru, Karnataka
- ₹3,00,000 - ₹4,50,000 a year
- Full-time
- Remote
- Sales
- Presentation skills
- Bachelor's degree
Quick apply
1d
Service Associate
PVR INOX Limited —Konanakunte, Bengaluru, Karnataka
- Up to ₹21,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
- Food provided
Quick apply
Banking Advisory Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Data entry
- Business Administration
IT Operations Support
Fictiv —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
5d
Client Experience Associate (Third Party Payroll)
Haworth —Bengaluru, Karnataka
- Hospitality
- Travel
- Communication skills
13d
Student Relationship Associate
Santamonica Study Abroad Pvt Ltd —Bengaluru, Karnataka
- ₹15,000 - ₹30,000 a month
- Full-time
- CRM software
- Customer service
- Bachelor's degree
Quick apply
9d
Senior Member Technical - Java Production support
Broadridge —Bengaluru, Karnataka
- Full-time
- Java
- Communication skills
Safety Science Coordinator - II
Fortrea —Bengaluru, Karnataka
- Full-time
- Remote
- B.Sc
- Windows
- Microsoft Office
5d
Customer Service Associate – Voice/Blended Support – Bangalore, India
Fusion CX —Bannerghatta Road, Bengaluru, Karnataka
- Bilingual
- CRM software
- Customer service
Senior Claims Associate
Insure Pro 2.0 —Bengaluru, Karnataka
- Night shift
- Customer service
- Microsoft Office
- Analysis skills
Quick apply

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Support and Operations Associate

Finmo
Bengaluru, Karnataka

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Job details

Full-time
10 hours ago

Qualifications

Bachelor's degree
APIs
Customer support
Communication skills

Full job description

Role Overview
Support and Operations Associate is an entry-to-early-career role focused on delivering day-to-day customer support and operational execution under the guidance of senior team members. This role is ideal for someone building a foundation in fintech payments support, with clear pathways to grow into a Senior Support Engineer role as troubleshooting skills, ownership, and process knowledge develop. Must be willing to work in rotational shifts to support our global customers and ensure seamless service coverage across different time zones.

Customer Support & Query Resolution

Handle day-to-day customer support tickets and chats within defined SLAs, escalating complex or high-impact issues to senior team members.
Investigate and troubleshoot routine customer queries with guidance, ensuring timely and accurate responses.
Support merchant onboarding activities by assisting with basic testing, documentation, and coordination tasks.
Assist customers with product walkthroughs and first-level operational guidance.

Service Quality & SLA Adherence

Adhere to defined SLAs, response timelines, and support processes for all assigned tickets.
Maintain accurate and up-to-date ticket records, ensuring proper categorization and documentation.
Flag recurring or unresolved issues to seniors for review and follow-up.
Contribute to improving CSAT by maintaining quality and consistency in customer communication.

Basic Technical Troubleshooting

Perform first-level investigation of payment, payout, and integration-related queries, escalating unresolved or complex cases to Senior Support Engineers.
Coordinate with internal teams (Product, Engineering, Operations) as directed for issue follow-up.
Provide timely status updates on assigned tickets to customers and internal stakeholders.
Assist in maintaining incident logs and basic documentation for ongoing issues.

Knowledge Base & Process Support

Follow established SOPs and troubleshooting guides for issue handling.
Flag gaps or outdated information in SOPs and knowledge base articles to seniors.
Support the team in testing and adopting new tools, dashboards, or process changes.

Learning & Collaboration

Actively build product, process, and troubleshooting knowledge through training and shadowing senior team members.
Collaborate with peers to share learnings and support each other on ticket handling.
Participate in team training sessions and apply feedback to improve performance.

Cross-Functional Support

Assist in coordinating with Product, Tech, and Operations teams on routine issue follow-ups as guided by seniors.
Communicate basic status updates on assigned tasks and tickets to relevant stakeholders.
Support cross-functional projects (migrations, process rollouts) with execution-level tasks as assigned.

Reporting & Tracking

Maintain personal ticket trackers and update status regularly.
Support seniors in compiling data for SLA adherence, backlog, and resolution timeline reports.
Assist in preparing basic status updates for ongoing tickets and projects.

Qualifications & Experience

1–3 years of experience in customer support, operations, or a related field; fintech/payments exposure is a plus but not required.
Bachelor's degree in any discipline; preference for candidates comfortable with numbers and process-driven work.
Comfortable working with support tools (e.g., Freshdesk) and basic spreadsheet tools (Excel/Google Sheets).

Skills & Attributes

Strong written and verbal communication skills.
High attention to detail and comfort following structured processes and SOPs.
Willingness to learn technical concepts related to payments, payouts, APIs, and reconciliation.
Ability to work under time-bound SLAs and prioritize tasks effectively.
Team player with a proactive, coachable attitude.

Our Commitment to Fairness
Finmo is an inclusive, people-first workplace that values merit and performance. We are committed to providing equal opportunities for all and to fostering a work environment free from discrimination. We evaluate all candidates on the basis of merit, performance, and role fit without regard to age, race, gender, religion, marital status, disability, or any other characteristic unrelated to job performance. At this time, we are only able to consider candidates who are already authorised to work in Singapore.

We provide a supportive environment where our people can grow, contribute meaningfully, and thrive. All hiring decisions are made in accordance with applicable employment and fair employment laws in the country of hire.

Note: Submissions by recruitment agencies will not be accepted. Only shortlisted candidates will be contacted.

Thank you for your interest in pursuing a career with Finmo!

Quick apply

Refine Your Search

entry level associate jobs in bengaluru karnataka

Support and Operations Associate

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