Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- AWS
- Leadership
5h
Head of Technology and Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- AWS
5h
Transition Architect - M&S Services
Sanofi —Hyderabad, Telangana
- Full-time
- PMP
- English
- Analysis skills
Operations Executive
Renova hospitals —Banjara Hills, Hyderabad, Telangana
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Analysis skills
Quick apply
13d
BM - Gold Loan - Hyd 3
Aditya Birla Group —Telangana
- Customer service
- Master's degree
- Business development
17h
Planning Manager
DAZN —Hyderabad, Telangana
- Full-time
- Customer service
- Human resources
Quick apply
Circle Head - Gold Loan - Hyd
Aditya Birla Group —Telangana
BM - Gold Loan - Hyd 2
Aditya Birla Group —Telangana
- Customer service
- Master's degree
- Business development
17h
Supply Chain Manager
Novartis —Hyderabad, Telangana
- Full-time
- Mentoring
5d
Senior IC IT Auditor
Flutter Entertainment —Hyderabad, Telangana
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
- Health insurance
3d
Delivery Lead - Implementation Services (Propel)
ZAGGLE —Hyderabad, Telangana
- ₹0 a year
- Full-time
- Customer service
- Analysis skills
- Project management
Quick apply
AM Operations
SIS Prosegur —Hyderabad, Telangana
- Email
Operations Manager- GIS
Wipro Limited —Hyderabad, Telangana
- Supervising experience
5h

More jobs to discover

Find similar jobs that you might be interested in.

Head of Technology and Service Operations
Cubic Corporation —Hyderabad, Telangana
Customer Contact Centers: Own the operations of customer-facing contact centers, ensuring tight integration with back-end service teams to provide consistent,…
5h
Operations Head
NutriTap Technologies Private Limited —Hyderabad, Telangana
Through a network of automated vending machines, efficient supply chain management, and technology-driven operations, Nutritap ensures consistent product…
₹5,00,000 - ₹10,00,000 a year
Quick apply

I want to receive the latest job alerts for head of operational risk in telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of operational risk jobs near telangana

Head Of Operations jobs in Hyderabad, Telangana

Supply Chain Manager jobs in Hyderabad, Telangana

Operations Manager jobs in Hyderabad, Telangana

Senior IT Auditor jobs in Hyderabad, Telangana

Mba Operations jobs in Kerala

Operations Manager jobs in Thiruvananthapuram, Kerala

Head Of Operations jobs in Kochi, Kerala

Operations In jobs in Hubli, Karnataka

Head Of Operations jobs in Lucknow, Uttar Pradesh

Hr Operations, Magarpatta City jobs in Pune, Maharashtra

Head Of Operations jobs in Bannerghatta National Park, Karnataka

Marriage Hall, Manager jobs in Chennai, Tamil Nadu

Supply Chain Manager jobs in Navi Mumbai, Maharashtra

Supply Chain Manager jobs in Gurugram, Haryana

Supply Chain Manager jobs in Zirakpur, Punjab

Food Quality Manager jobs in Mumbai, Maharashtra

Supply Chain jobs in Tamil Nadu

Supply Chain Manager jobs in Chandigarh, Chandigarh

Supply Chain Management Pharma jobs in Pune, Maharashtra

Senior Export Executive jobs in Mumbai, Maharashtra

Director, Head of Service Operations

Cubic Corporation -
Hyderabad, Telangana

Apply Now

Job details

Full-time
5 hours ago

Qualifications

Data centre experience
Azure
Incident management
PCI
AWS
Splunk
Solarwinds
ServiceNow
ISO 27001
Problem management
Leadership

Full job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Role Overview

We are seeking a highly experienced and operationally rigorous Head of Service Operations to lead our global 24x7 service delivery function supporting mission-critical transit systems for over 40 major transit agencies worldwide. This is a product IT operations leadership role responsible for the reliability, performance, and continuous improvement of customer-facing platforms. The role operates in a zero-tolerance, high-availability environment where outages directly impact paying customers and public infrastructure.

The role is based in India and reports to the VP, Technology & Service Operations.

Scope & Scale

~40 global transit agency customers
Team size: ~100 FTE scaling to ~200
24x7 global operations (Americas, EMEA, APAC)
Service Desk, NOC, SOC, Tier 2, Incident/Problem Management
4–5 Shift Managers managing rotations

Core Responsibilities

Global Service Operations Leadership: Lead the delivery of global 24x7 service operations across all customer environments, ensuring consistent, high-quality support for mission-critical transit platforms. Drive alignment across Service Desk, NOC, SOC, and Tier 2 teams, establishing clear accountability, operational discipline, and a strong global operating cadence.
Product IT Operations Excellence: Embed a product-centric operations mindset, where uptime, responsiveness, and customer impact are paramount. Ensure teams operate with urgency and ownership appropriate for live, revenue-generating systems supporting public transit services.
Major Incident & Reliability Management: Lead the management of P1 and P2 incidents with rapid response, clear escalation, and coordinated resolution. Drive effective post-incident reviews focused on root cause elimination and continuous improvement of service reliability.
SRE & Preventative Operations: Advance reliability practices by integrating SRE principles into service operations, including proactive monitoring, predictive alerting, and structured preventative maintenance to reduce incident frequency and improve system stability.
ITSM Governance: Ensure consistent execution of ITIL-aligned processes across Incident, Problem, and Change Management using ServiceNow, balancing operational rigor with the agility required in high-availability environments.
Performance & SLA Delivery: Drive delivery against customer KPIs and internal SLAs, ensuring transparency, accountability, and proactive management of performance risks across global operations.
Tooling Evolution: Enhance operational tooling and observability capabilities across ServiceNow, SolarWinds, Dynatrace, and Splunk, enabling improved visibility, faster detection, and more effective incident response.
Hybrid Infrastructure Operations: Oversee service operations across a hybrid environment spanning legacy data centers, Azure, and AWS, ensuring consistent performance and reliability across all platforms and regions.
Compliance Alignment: Support adherence to PCI DSS, ISO 27001, and SOC requirements, ensuring operational processes are aligned with security and regulatory standards.
Operational Transformation: Drive the evolution of the service operations function toward a world-class, globally consistent model, improving operational maturity, standardization, and overall service performance.

Key Performance Indicators (KPIs)

SLA Compliance (Response & Resolution): Measures adherence to agreed response and resolution times for incidents and service requests.
Service Availability & Uptime: Tracks the percentage of time customer-facing systems are fully operational and available.
Mean Time to Detect (MTTD) / Mean Time to Resolve (MTTR): Measures how quickly issues are identified and restored to normal service.
P1/P2 Incident Frequency & Recurrence: Tracks the volume of critical incidents and the effectiveness of preventing repeat occurrences.
Problem Management Effectiveness: Measures the ability to identify root causes and implement permanent fixes to eliminate recurring issues.
Change Success Rate: Tracks the percentage of changes implemented without causing incidents or service disruption.
Preventative Maintenance Effectiveness: Measures how well proactive maintenance activities reduce incidents and improve system stability.
Customer Satisfaction (CSAT): Reflects customer perception of service quality, responsiveness, and overall reliability.
Compliance & Audit Adherence: Measures alignment with regulatory and security standards such as PCI DSS, ISO 27001, and SOC.

Candidate Profile

ITSM & Service Management: Strong ITIL-based service operations expertise
SRE & Reliability Engineering: Experience driving proactive reliability practices
24x7 Global Operations Leadership: Proven leadership of follow-the-sun operations
Major Incident Management: Expertise in high-severity incident command
Problem Management: Strong root cause analysis and resolution focus
Performance & SLA Management: Track record delivering against KPIs and SLAs
Observability & Monitoring: Deep understanding of monitoring and alerting frameworks
Hybrid Infrastructure Operations: Experience across cloud and data center environments
Compliance & Security Alignment: Familiarity with regulated, audit-driven environments
Operational Transformation: Demonstrated ability to scale and mature operations
Team Leadership & Development: Builds and leads high-performing global teams
Customer-Centric Service Delivery: Strong focus on customer impact and outcomes

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

head of operational risk jobs in telangana

Director, Head of Service Operations

Head of Technology and Service Operations

Transition Architect - M&S Services

Operations Executive

BM - Gold Loan - Hyd 3

Planning Manager

Circle Head - Gold Loan - Hyd

BM - Gold Loan - Hyd 2

Supply Chain Manager

Senior IC IT Auditor

Delivery Lead - Implementation Services (Propel)

AM Operations

Operations Manager- GIS

More jobs to discover

I want to receive the latest job alerts for head of operational risk in telangana

Explore jobs in more locations

Business Unit:

Company Details:

Job Details:

Worker Type:

Jobseeker tools

Employer Tools

Browse

Stay Connected