Telangana Director of customer success Jobs – 122 Open Jobs Today

Director - Delivery Excellence
Providence Global Center —Hyderabad, Telangana
- Part-time
- PMP
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- Master's degree
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Customer Success Associate
Hewlett Packard Enterprise —Hyderabad, Telangana
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- Computer Science
- Data analysis skills
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Director, Commercial Analytics - Obesity
Amgen —Hyderabad, Telangana
- Master's degree
- Bachelor's degree
- In-person
Director, Site Reliability (SRE, SLI/ SLO, Monitoring, Automation)
Vertafore —Hyderabad, Telangana
- Full-time
- Computer Science
- DevOps
- AWS
- Commuter assistance
- Work from home
Quick apply
Associate Director, Market Access & Insights – Contracting & Operations
MSD —Hyderabad, Telangana
- Full-time
- Doctoral degree
- B.Sc
- Master's degree
9d
Sales Head/Director
CODETRU —Hyderabad, Telangana
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
Program Manager - FinOps, FinOps PMO
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- PMP
- Master's degree
- AWS
8d
Director Sales & Marketing
Nuacem AI —Hyderabad, Telangana
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Senior Director
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- AI
Key Account Manager
JLL —Hyderabad, Telangana
- Engineering
- Master's degree
- Bachelor's degree
- Health insurance
8d
Oracle Technical Architect - Associate Director
iteria.us —Hyderabad, Telangana
- Oracle
- Computer Science
- Java
- Paid time off
Product Owner/Senior Business Analyst – Retail Clientel & Mobile UX (iOS)
l'Oréal —Hyderabad, Telangana
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Health insurance
- Work from home
Quick apply
9h
Manager I - FP&A
Bristol-Myers Squibb —Hyderabad, Telangana
- Email
- Hybrid work
- Travel
Senior Executive Assistant
JPMorganChase —Hyderabad, Telangana
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
9d
Engineering Manager
Pinnacle Reliability India, PLC —Hyderabad, Telangana
- Full-time
- Microsoft Office
- Project management
- Agile
- Paid holidays
- Health insurance
Quick apply
Director, Engineering – Wearables Software
Qualcomm —Hyderabad, Telangana
- Doctoral degree
- Computer Science
- Engineering
10d
Helpdesk Executive
JLL —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Office
- Bachelor's degree
- Health insurance
9d
Cyber Resiliency Senior Technical Analyst
サイネオス・ヘルス —Hyderabad, Telangana
- Azure
- AWS
- Bachelor's degree
Dir, Architecture
サイネオス・ヘルス —Madhapur, Hyderabad, Telangana
- Azure
- Computer Science
- AWS
Principal Site Reliability Engineer (Linux/Networking/Automation)
Zscaler —Hyderabad, Telangana
- SQL
- AWS
- Analysis skills
Quick apply

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Director - Delivery Excellence

Providence Global Center
Hyderabad, Telangana

Apply Now

Job details

Part-time | Full-time

Benefits

Health insurance

Qualifications

Six Sigma Certification
SAFe
ITIL Certification
PMP
Engineering
Master's degree
Six Sigma
Analysis skills
Project management
Bachelor's degree
ITIL
Agile
IT
Business Administration
MBA
Communication skills

Full job description

About Providence

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

Best In-class Benefits
Inclusive Leadership
Reimagining Healthcare
Competitive Pay
Supportive Reporting Relation

Director - Delivery Excellence

The Opportunity

Providence India is dedicated to digitally enabling our vision of "Health for a Better World." The External Services team collaborates with peer health systems in the US to help them achieve their digital transformation goals while enhancing operational efficiency and predictability.

The Delivery Excellence Director is responsible for defining and implementing a comprehensive Delivery Excellence Strategy & Governance framework for healthcare provider clients across all the services life cycle process stages (Lead to Order, Order to Delivery, Order to Cash). This includes establishing standardized delivery frameworks, methodologies, and playbooks, as well as instituting governance models and mechanisms to review the delivery health, risk, and performance, while embedding patient safety, clinical impact, and provider operational realities into the delivery standards.

The position involves engaging with Account Leadership, client executives and stakeholders on delivery assurance and improvement initiatives, and representing delivery excellence in executive steering committees, audits, and QBRs.

Overall, the goal is to ensure high-quality, compliant, and efficient delivery of healthcare IT services that meet client needs and drive business outcomes.

Key Responsibilites

Strategic:

Drive excellence in healthcare IT services such as EHR, clinical and business applications, data analytics, and Cybersecurity,
Institute governance models, cadence, and review mechanisms for Delivery health, risk, and performance (SLA, SLO, CSAT, etc.).
Oversee delivery excellence across multiple clients and act as the escalation authority for systemic delivery issues impacting multiple accounts.
Partner with Account delivery Leadership to foster a culture of continuous improvement, automation (SOPs, Knowledge Management, GenAI), and skill development (Learning paths).
Govern the implementation of policies, processes, and procedures for the overall client delivery while tracking cost, margin, and utilization outcomes.
Partner with Account Leadership to anticipate changing demands from the client’s organization and business environment and creatively realign delivery objectives as needed to align with client’s organizational strategic objectives

Leadership:

Promote and foster an organizational culture that is innovative, agile, flexible, and aligned to the mission and values of the organization
Collaborate with the Account Delivery teams and pre-sales teams to create compelling delivery process governance and standards collaterals to be leveraged while responding to RFPs aligned with Providence India’s strategic goals
Drive efficiencies continuously through account leadership and delivery teams
Ensure security, privacy and compliance policies are well adhered to across the teams
Develop tools and guidance supporting effective delivery of services, such as service level management. Manage key vendor partner relationships as required in doing so.

Leadership Characteristics

Collaboration and Influence: The executive must be able to build strong and enduring relationships across the organization and facilitate collaborations, transparent communications, and alignment between diverse constituents. S/he must have the ability to move seamlessly between various stakeholders, gaining support for key initiatives.

Driving Results: Knows how to get things done in the organization; successfully mobilizes people, processes, culture and technology. Effectively navigates relationships and organizational politics within a matrixed organization.

Inspirational Leader: Demonstrates emotionally intelligent leadership and interactions. Courageously communicates and inspires an ever evolving and changing organization. Is action-oriented; consciously and effectively urges others toward the goal.

People Focused: Clearly sets direction and expectations for direct reports and holds them accountable for results. Provides feedback and coaching to both good-performers and under-performers. Conscientiously builds a diverse talent pipeline of highly capable caregivers. Demonstrates the value of diversity and inclusion in leadership efforts.

Thought Leader: Knowledgeable about current business and healthcare practices. Capable of critical operational and financial analytics. Leverages best business practices to solve problems. Leverages strategies that grow and develop the organization. Stays on top of emerging business and healthcare trends. Thinks innovatively and facilitates creativity in others. Is mentally agile; “thinks well on their feet.” Introduces break - through thinking, enabling new mental models to emerge.

Professional Experience/Qualifications

Bachelor’s in engineering / MBA with excellent communication skills
18+ years of overall IT experience, with progressive leadership responsibility.
5+ years in a delivery excellence, quality, or operations leadership role serving multiple US healthcare provider clients (provider side or services partner).
Proven experience managing large, complex, multi-vendor, multi-geo delivery environments.
Executive-level stakeholder management and communication skills.
Strong analytical, problem-solving, and decision-making capabilities.
Detailed oriented leader with a customer delivery project management mindset and the ability to see the big picture and think strategically combined with a deep understanding of services delivery operations.
Strong communicator with high emotional intelligence, that builds relationships and trust and collaborates with all stakeholders.
Demonstrated ability to drive change at scale across organizations and accounts.
Experience with ITIL, Lean/Six Sigma, Agile, or similar frameworks preferred.
Relevant certifications (ITIL, PMP, Six Sigma, SAFe, healthcare compliance) are a plus

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.

Apply Now

Refine Your Search

director of customer success jobs in telangana

Director - Delivery Excellence

Customer Success Associate

Director, Commercial Analytics - Obesity

Director, Site Reliability (SRE, SLI/ SLO, Monitoring, Automation)

Associate Director, Market Access & Insights – Contracting & Operations

Sales Head/Director

Program Manager - FinOps, FinOps PMO

Director Sales & Marketing

Senior Director

Key Account Manager

Oracle Technical Architect - Associate Director

Product Owner/Senior Business Analyst – Retail Clientel & Mobile UX (iOS)

Manager I - FP&A

Senior Executive Assistant

Engineering Manager

Director, Engineering – Wearables Software

Helpdesk Executive

Cyber Resiliency Senior Technical Analyst

Dir, Architecture

Principal Site Reliability Engineer (Linux/Networking/Automation)

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