Up Customer service representative Jobs – 76 Open Jobs Today

Customer Support Specialist
Acads360 India Private Limited —Ghaziabad, Uttar Pradesh
- ₹7,00,000 - ₹12,00,000 a year
- Full-time
- Computer Science
- English
- Analysis skills
Quick apply
Business Associate (Customer Experience)
Mquest Business Solution —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Associate-Back Office-Customer Service
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
Guest Service agent/Guest Service Assistant
Hotel Dayal Paradise —Lucknow, Uttar Pradesh
Customer Success Associate
University Living Accommodations Pvt Ltd. —Unknown, Uttar Pradesh
- CRM software
- Microsoft Office
- Communication skills
Quick apply
Solar Customer Support Specialist
HELIUM Solar System Integrator —Azad Nagar, Kanpur, Uttar Pradesh
Customer Support Specialist Hindi Voice ( Freshers Welcome )
Bank_SBI —Noida, Uttar Pradesh
- Up to ₹18,000 a month
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
Quick apply
2d
Call Center Agent
Max BPO —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
Senior Process Associate, Analytics, MDM (Customer Master)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- English
Quick apply

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Customer Support Specialist

Acads360 India Private Limited
Ghaziabad, Uttar Pradesh

Quick apply

Job details

Full-time
₹7,00,000 - ₹12,00,000 a year

Qualifications

BCS
ITIL Certification
Computer Science
Multilingual
English
Analysis skills
Bachelor's degree
Conflict management
Customer support
Hindi
Communication skills
Time management
Information Technology

Full job description

Job Description: Customer Support Specialist

Location: Client Location – Ghaziabad

Experience: 5-7 years (preferably in a SaaS environment)

Educational Background: Technical education (Bachelor’s in Computer Science, IT, or related field). Certifications or relevant courses will be an advantage.

Job Overview:

We are looking for an experienced Customer Support Specialist to be based at our client location in Ghaziabad. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring smooth usage of our SaaS products. You will act as the primary point of contact for clients, addressing their technical concerns, managing conflicts effectively, and maintaining clear documentation. Proficiency in English and Hindi, coupled with strong interpersonal skills, is essential for success in this role.

Key Responsibilities:

Serve as the on-site point of contact for client inquiries and technical support requests.
Provide prompt, accurate, and efficient resolution to customer issues, escalating when necessary.
Ensure effective communication with clients in both English and Hindi, adapting to varying levels of technical expertise.
Analyze and troubleshoot product issues and collaborate with internal teams to resolve complex technical problems.
Manage conflict situations with professionalism, ensuring customer satisfaction while protecting company interests.
Prepare and maintain comprehensive documentation, including FAQs, troubleshooting guides, and client-specific knowledge bases.
Collaborate with the product and development teams to relay client feedback and improve the user experience.
Conduct training sessions for clients to maximize product utilization and adoption.
Stay updated with product changes and enhancements to provide the best possible support.

Key Skills:

Excellent communication skills in English and Hindi (verbal and written).
Strong interpersonal skills to build positive relationships with clients.
Proven experience in conflict management and problem resolution.
Technical troubleshooting and analytical skills.
Ability to document processes clearly and concisely.
Time management and organizational skills to handle multiple tasks efficiently.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5-7 years of relevant experience in customer support, preferably in a SaaS environment.
Relevant certifications (e.g., ITIL, customer support certifications) will be an added advantage.
Proficiency with ticketing systems, CRM tools, and other customer support platforms is desirable.

Why Join Us?

Opportunity to work on cutting-edge SaaS products.
Direct interaction with clients, fostering impactful relationships.
A dynamic and collaborative work environment that values innovation and client satisfaction.

Quick apply

Refine Your Search

customer service representative jobs in up

Customer Support Specialist

Business Associate (Customer Experience)

Associate-Back Office-Customer Service

Guest Service agent/Guest Service Assistant

Customer Success Associate

Solar Customer Support Specialist

Customer Support Specialist Hindi Voice ( Freshers Welcome )

Call Center Agent

Senior Process Associate, Analytics, MDM (Customer Master)

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