Talegaon Dabhade, Pune, Maharashtra Customer support executive Jobs – 63 Open Jobs Today

Tele Caller Executive
Calida Rehab —Sus, Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Paid sick time
Quick apply
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- Bachelor's degree
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- Full-time
- Microsoft Office
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Trailer Louault India Pvt Ltd —Chakan, Pune, Maharashtra
- ₹50,000 - ₹60,000 a month
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Tele Caller Executive

Calida Rehab
Sus, Pune, Maharashtra

Quick apply

Job details

Full-time
₹15,000 - ₹25,000 a month

Benefits

Provident Fund
Paid sick time

Qualifications

Marathi
Customer service
English
Microsoft Office
Bachelor's degree
Computer skills
Hindi
Communication skills

Full job description

Job Description (JD) – Telecaller / Patient Coordinator

Organization: Calida Rehab Pvt. Ltd.
Position: Telecaller
Department: Admissions & Client Relations
Location: Pune, Maharashtra
Employment Type: Full-Time

Job Summary

Calida Rehab is looking for a compassionate, confident, and result-oriented Telecaller to handle inquiries from patients and their families regarding our psychiatric, mental health, and de-addiction rehabilitation services. The Telecaller will be responsible for managing inbound and outbound calls, counseling prospective clients about available programs, scheduling assessments, and supporting the admission process.

Key ResponsibilitiesCall Handling & Lead Management

Attend incoming calls from prospective patients, families, and referral partners.
Make outbound calls to inquiries received through websites, social media, job portals, and other sources.
Explain Calida Rehab's treatment programs, facilities, and admission procedures.
Follow up with leads and maintain regular communication until admission closure.
Maintain a professional, empathetic, and confidential approach during all interactions.

Admission Support

Coordinate patient assessments and appointments with counselors and doctors.
Collect basic patient information and maintain accurate records.
Assist families in understanding treatment plans, costs, and admission requirements.
Support the admission and onboarding process for new patients.

Data Management & Reporting

Update CRM, Excel sheets, and lead management systems regularly.
Maintain records of calls, follow-ups, and admission status.
Generate daily, weekly, and monthly call reports.
Ensure proper documentation of all inquiries and conversions.

Relationship Management

Build trust and rapport with patients and their families.
Coordinate with psychiatrists, psychologists, counselors, and administrative staff.
Maintain positive relationships with referral agencies and healthcare partners.

Qualifications

Minimum Graduate in any discipline.
Experience in Telecalling, Customer Service, Healthcare, Counseling, or Sales preferred.
Freshers with excellent communication skills may also apply.

Required Skills

Excellent communication skills in Hindi, Marathi, and English.
Active listening and empathetic communication.
Strong persuasion and counseling skills.
Basic computer knowledge (MS Office, Email, CRM).
Ability to handle sensitive conversations professionally.
Good organizational and follow-up skills.

Preferred Experience

Telecalling experience in healthcare, rehabilitation centers, hospitals, clinics, or counseling services.
Experience in admissions counseling or patient coordination is an added advantage.

Salary & Benefits

Salary: As per experience and performance.
Incentives based on admissions and performance.
Training and career growth opportunities.
Supportive and professional work environment.

Working Hours

9:00 AM to 6:00 PM (or as per organizational requirements)
Weekly Off as per company policy.

Key Attributes

Compassionate and patient-centric approach.
Professional ethics and confidentiality.
Positive attitude and willingness to help individuals seeking recovery.
Ability to work under pressure and achieve admission targets.

Calida Rehab is committed to helping individuals recover from mental health and addiction-related challenges. We welcome motivated professionals who can effectively guide patients and families toward the right treatment and support.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time
Provident Fund

Work Location: In person

Quick apply

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