Kerala Ai analyst Jobs – 73 Open Jobs Today

Operations Analyst
IBS Software —Thiruvananthapuram District, Kerala
- Full-time
- Oracle
- Computer Science
- B.Sc
6h
Manager I - Procurement Platform Operations & Integration Analyst
UST —Thiruvananthapuram, Kerala
- Software troubleshooting
- ERP systems
- AWS
Quick apply
10d
Specialist - F&A - R2R 4B
Genpact India Pvt. Ltd. —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Hybrid work
- Oracle
- ERP systems
- English
Quick apply
Vulnerability Management (Qualys)
UST —Thiruvananthapuram, Kerala
- Computer Science
- Windows
- Analysis skills
Quick apply
9d
PC - 1469 - Data Engineer (ADF / Dataflow Specialist)
Softobiz Technologies —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Bachelor's degree
2d
Business Analyst Intern
wayvida —Palayam, Thiruvananthapuram, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Quick apply
3d
Lead I - Business Analysis
UST —Thiruvananthapuram, Kerala
- Data analysis skills
- SQL
- APIs
Quick apply
Associate Project Manager
I Leaf Solutions —Infopark-Kochi, Kochi, Kerala
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
3d
SEO Specialist
TEAM DMC —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Research
- Analysis skills
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
7d
Senior Software Developer-KMP / Kotlin Mobile Engineer
NeST Digital —Kochi, Kerala
- Computer Science
- B.Sc
- Writing skills
11h
Data Engineer
Techversant Infotech —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- DevOps
Specialist - F&A - AP 4B
Genpact India Pvt. Ltd. —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Oracle
- English
- Microsoft Office
Quick apply
QA Architect
NeST Digital —Kochi, Kerala
- Full-time
- Azure
- DevOps
- Databases
Sr. Specialist - F&A - I2C 4C
Genpact India Pvt. Ltd. —Technopark, Thiruvananthapuram, Kerala
- Full-time
- English
- Finance
- Master's degree
Quick apply
Sr. Specialist - F&A - R2R 4C
Genpact India Pvt. Ltd. —Technopark, Thiruvananthapuram, Kerala
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Lead Engineer
Milestone Technologies, Inc. —Kochi, Kerala
- Full-time
- Azure
- Software troubleshooting
- DevOps
6d
Certified Cyber Security Trainer
Technovalley Software India Pvt Ltd —Kochi, Kerala
- ₹20,000 - ₹40,000 a month
- Full-time
- Azure
- B.Sc
- Laboratory experience
Quick apply
QA Analyst
goFLUENT —Kerala
- Hybrid work
- Computer Science
- SQL
- Analysis skills
11h
Data Analyst
NEXORA ACADEMY —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Azure
- SQL
- AWS
Quick apply
9h
Business Analyst Intern (Digital Marketing)
Marketing As Sales Support Private Limited —Palarivattom, Kochi, Kerala
- Full-time
- Microsoft Excel
- Business Administration
- In-person
Quick apply
1d

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Operations Analyst

IBS Software -
Thiruvananthapuram District, Kerala

Apply Now

Job details

Full-time
6 hours ago

Qualifications

ITIL Certification
Oracle
Computer Science
B.Sc
Tomcat
IT service management
UNIX
Weblogic
Java
SQL
AWS
Science
Bachelor's degree
Computer Engineering
Linux
Root cause analysis
AI
Communication skills

Full job description

Summary:

At IBS Software, we pride ourselves on being a lead product-based company that specializes in Aviation Passenger Solutions (APS) as one of the Line of Business (LoB). Our proprietary software, iFlyRes & iRetail, plays a crucial role in managing the APS process, and as a Product Support Executive, you will be an integral part of our team, providing support to our international customers.

In this role, you will be responsible for the smooth operation of our APS products. You should also have superb communication and interpersonal skills, as you will be interacting with various stakeholders across the organization & with customers. Your expertise and dedication will play a vital role in ensuring the satisfaction of our valued customers.

One of the key aspects of this role will be your ability to quickly learn how our software works, gaining a deep understanding of its structure and technology. This in-depth knowledge will enable you to provide effective support and contribute to the continuous improvement of our products.

We are looking for someone who possesses excellent problem-solving skills, strong attention to detail, and the ability to work well under pressure.

Work Location: Trivandrum

Timings: 24*7 Rotational Shift

Joining: Immediate to 60 Days.

Academic Qualifications And Certifications

Bachelor of Science Degree in Computer Science/Computer Engineering or equivalent required
ITIL certification (foundation or above) is preferred.

Position Responsibilities

Address Passenger Service Solutions issues raised by Customer/Call Center agent, Escalations agents, Internal Resources, partners, and customer account managers.
Ensure production issues are addressed within agreed service levels.
Work with the Dev Ops to investigate and resolve customer billing issues.
Interface with SME to ensure issues are resolved promptly.
Develop technical support training material and KB articles.
Produce appropriate reports regarding findings/status (with data to support â€“and visibility to related root cause analysis)
Enforce compliance with Issues escalations and support procedures.
Flexible to work on other project if needed.
2â€“6 years of experience in Application/Product Support.
Hands-on experience supporting Java-based applications.
Experience in ITSM processes (Incident, Problem, Change, and Service Request Management).
Experience managing L1/L2 support activities in SLA-driven environments.
Strong troubleshooting, analytical, and Root Cause Analysis skills.
Good knowledge of Linux/Unix and SQL.
Hands-on experience with Grafana and other monitoring/observability tools.
Knowledge of Core Java, Oracle WebLogic, Apache Tomcat, and AWS is preferred.
Basic understanding of AI concepts and Prompt Engineering.
Excellent verbal and written communication skills.
Strong customer-facing and stakeholder management skills.
Good listening skills, empathy, and service-oriented mindset.
Ability to work independently and collaboratively in a team environment.
Strong attention to detail and proactive approach to problem-solving.

Required Experience

2â€“6 years of experience in Application/Product Support.
Hands-on experience supporting Java-based applications.
Experience in ITSM processes (Incident, Problem, Change, and Service Request Management).
Experience managing L1/L2 support activities in SLA-driven environments.
Strong troubleshooting, analytical, and Root Cause Analysis skills.
Good knowledge of Linux/Unix and SQL.
Hands-on experience with Grafana and other monitoring/observability tools.
Knowledge of Core Java, Oracle WebLogic, Apache Tomcat, and AWS is preferred.
Basic understanding of AI concepts and Prompt Engineering.
Excellent verbal and written communication skills.
Strong customer-facing and stakeholder management skills.
Good listening skills, empathy, and service-oriented mindset.
Ability to work independently and collaboratively in a team environment.
Strong attention to detail and proactive approach to problem-solving.
Flexible to work across projects and support shifts as required.

Apply Now

Refine Your Search

ai analyst jobs in kerala

Operations Analyst

Manager I - Procurement Platform Operations & Integration Analyst

Specialist - F&A - R2R 4B

Vulnerability Management (Qualys)

PC - 1469 - Data Engineer (ADF / Dataflow Specialist)

Business Analyst Intern

Lead I - Business Analysis

Associate Project Manager

SEO Specialist

Senior Software Developer-KMP / Kotlin Mobile Engineer

Data Engineer

Specialist - F&A - AP 4B

QA Architect

Sr. Specialist - F&A - I2C 4C

Sr. Specialist - F&A - R2R 4C

Lead Engineer

Certified Cyber Security Trainer

QA Analyst

Data Analyst

Business Analyst Intern (Digital Marketing)

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