JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position: Operations Lead
Location: NCR, India
Experience Required: 10-12 years
Position SummaryThe Operations Lead for Interior Fitout will manage end-to-end execution of interior fitout projects across commercial, corporate, and retail spaces in the NCR region. This role demands strong project management expertise, vendor coordination capabilities, and the ability to deliver high-quality fitout solutions on time and within budget while ensuring client satisfaction and operational excellence.
Key ResponsibilitiesProject Operations Management
Oversee multiple interior fitout projects simultaneously from design coordination through to handover and closeout
Ensure timely execution of projects in accordance with approved designs, specifications, budgets, and quality standards
Coordinate MEP installations, civil works, carpentry, ceiling systems, flooring, HVAC integration, electrical/data infrastructure, and furniture installation
Monitor project progress through regular site visits, progress tracking, and milestone reviews
Manage project documentation including drawings, specifications, material approvals, and as-built documentation
Vendor & Contractor Management
Identify, evaluate, and onboard qualified contractors, subcontractors, and material suppliers
Negotiate contracts, rates, and terms with vendors ensuring cost competitiveness
Monitor vendor performance, quality of work, and adherence to timelines
Resolve contractor disputes and manage change orders effectively
Maintain robust vendor database and relationships for future projects
Client & Stakeholder Coordination
Serve as primary operational contact for clients during project execution phase
Conduct regular progress meetings and provide status updates to clients and internal stakeholders
Address client concerns promptly and ensure alignment with their vision and requirements
Coordinate with landlords, property managers, and building authorities for necessary approvals and access
Manage expectations and maintain high client satisfaction throughout project lifecycle
Quality & Compliance Management
Implement quality control processes and conduct inspections at critical project stages
Ensure compliance with building codes, fire safety regulations, electrical standards, and local authority requirements
Oversee obtaining necessary approvals including fire NOC, electrical clearances, and occupancy certificates
Ensure adherence to workplace safety protocols and conduct regular safety audits
Implement defect management processes and ensure snagging completion before handover
Budget & Commercial Management
Develop and manage project budgets, tracking costs against approved estimates
Review and approve invoices, payment certificates, and contractor bills
Identify cost optimization opportunities without compromising quality
Manage scope changes and prepare variation order cost analysis
Prepare financial reports, variance analysis, and forecasts for management review
Team Leadership
Lead and mentor project engineers, site supervisors, and support staff
Conduct performance evaluations and provide coaching for team development
Foster culture of accountability, quality consciousness, and continuous improvement
Allocate resources effectively across multiple concurrent projects
Process Improvement & Standardization
Develop and implement standardized operating procedures for fitout execution
Drive process improvements to enhance efficiency, reduce timelines, and improve quality
Implement technology solutions for project tracking, documentation, and reporting
Create lessons learned documentation and best practice repositories
Required QualificationsEducation
Bachelor's degree in Civil Engineering, Architecture, Interior Design, or related field
PMP, PRINCE2, or equivalent project management certification preferred
Diploma or certification in Construction Management is advantageous
Experience
10-12 years of progressive experience in interior fitout project execution and operations
Minimum 5-6 years in leadership roles managing multiple concurrent fitout projects
Proven experience delivering corporate office fitouts, retail spaces, commercial interiors, or hospitality projects
Experience managing projects ranging from 10,000 sq ft to 100,000+ sq ft
Track record of successfully managing teams of 15-25+ people including contractors
Technical Skills
Strong understanding of interior construction methods, MEP systems, and finishing materials
Proficiency in reading and interpreting architectural, MEP, and structural drawings
Knowledge of false ceiling systems, flooring types, partition systems, and furniture installation
Understanding of building codes, fire safety norms, NBC regulations, and local bye-laws
Familiarity with project management tools (MS Project, Primavera) and documentation systems
Working knowledge of AutoCAD for coordination purposes
Proficiency in MS Office (Excel, PowerPoint, Word) for reporting and presentations
Core Competencies
Exceptional project management and organizational skills
Strong problem-solving abilities and crisis management capabilities
Excellent negotiation and vendor management skills
Effective communication and client relationship management
Ability to multitask and prioritize in fast-paced environment
Commercial acumen and cost consciousness
Strong attention to detail and quality focus
Leadership skills with ability to motivate and manage diverse teams
Additional Requirements
Willingness to travel extensively across NCR for site visits
Flexibility to work extended hours during critical project phases
Valid driving license preferred for site mobility
Strong local market knowledge and vendor network in NCR region
Key Performance IndicatorsOn-time project completion rate (% of projects delivered within agreed timelines)
Budget adherence (% variance from approved budgets)
Client satisfaction scores (CSAT/NPS ratings)
Quality metrics (defect rates, snagging completion time)
Safety performance (zero incident target)
Vendor performance ratings
Team productivity and utilization rates
Revenue and margin targets for the operations portfolio
Key DeliverablesSuccessful execution and handover of assigned fitout projects
Monthly operations reports with project status, financial updates, and risk assessments
Vendor scorecards and performance evaluations
Quality audit reports and compliance documentation
As-built drawings and O&M manuals at project closeout
Process improvement initiatives and efficiency metrics
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
