Bengaluru Karnataka Senior operations officer Jobs – 100 Open Jobs Today

Client Relationship Officer (Front-End)
Apnabusinez.com —Bengaluru, Karnataka
- Full-time
- CRM software
- Management
- English
Quick apply
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Meesho —Bengaluru, Karnataka
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Client Relationship Officer (Front-End)

Apnabusinez.com
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Qualifications

CRM software
Management
English
Accounting
Customer relationship management
Kannada
Hindi
GST
Communication skills
Time management

Full job description

Job Description

Client Relationship Officer (Front-End)

Organization: Apnabusinez.com
Department: Sales & Client Acquisition / Client Services
Job Location: Begur, Bengaluru (Onsite)
Employment Type: Full-Time (In-house)
Reporting To: Sales Head / VP – Sales

Position Overview

The Client Relationship Officer (Front-End) is responsible for managing all client-facing interactions at the initial and ongoing stages of the client lifecycle. The role ensures effective client onboarding, clear communication, service coordination, and relationship continuity while supporting revenue conversion, retention, and service excellence objectives.

This position acts as the primary interface between clients and internal delivery teams, ensuring that client expectations are accurately captured, communicated, and fulfilled within defined timelines and service standards.

Key Responsibilities

1. Client Communication & Relationship Management

Serve as the first point of contact for clients across phone, WhatsApp, email, and in-person interactions.
Maintain professional, timely, and solution-oriented communication with all assigned clients.
Manage client queries, requests, and escalations in line with service level agreements (SLAs).

2. Client Onboarding & Lifecycle Support

Execute end-to-end client onboarding including documentation, KYC verification, and service scope confirmation.
Coordinate with internal teams (Accounts, GST, TDS, ROC, Audit, Field Services) to ensure accurate and timely service delivery.
Monitor onboarding timelines and ensure smooth handover to delivery teams.

3. Sales Support & Revenue Enablement

Convert warm and inbound leads into active clients through consultative engagement and follow-up.
Support cross-sell and upsell initiatives by identifying additional service requirements.
Assist in renewals, retentions, and ongoing client engagement initiatives.

4. Process Adherence & CRM Management

Maintain accurate and up-to-date records in CRM systems, including call logs, follow-ups, and client status.
Track daily activities, client interactions, and service tickets.
Prepare periodic reports on client status, conversions, and service performance.

Key Performance Indicators (KPIs)

Lead-to-client conversion ratio
Client onboarding turnaround time (TAT)
Client retention and renewal rate
Client satisfaction scores (CSAT/NPS)
CRM data accuracy and reporting compliance
SLA adherence and issue resolution timelines

Required Qualifications & Experience

1 to 4 years of experience in client servicing, inside sales, customer success, or front-end relationship management roles.
Mandatory proficiency in Kannada and Hindi; working knowledge of English preferred.
Strong interpersonal, communication, and coordination skills.
Experience working with CRM systems and digital communication tools.
Ability to manage multiple clients and tasks simultaneously in a fast-paced environment.

Preferred Qualifications

Prior experience in CA firms, accounting, taxation, compliance, or professional services.
Basic understanding of GST, TDS, ROC, accounting, or statutory compliance processes.
Exposure to SLA-driven service environments.

Behavioral Competencies

Client-centric mindset
High level of ownership and accountability
Attention to detail and process discipline
Professional conduct and confidentiality
Strong time-management and prioritization skills

Compensation

Compensation will be offered in line with the candidate’s experience, skill fitment, and internal compensation structure and may include fixed pay and performance-linked incentives.

Career Progression

Client Relationship Officer Senior CRO Client Success Lead Client Experience / Relationship Manager

Authorized Signatory

P BALASUBRAMANIYAN
People Operations & HR Manager
Apnabusinez.com

Quick apply

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senior operations officer jobs in bengaluru karnataka

I want to receive the latest job alerts for senior operations officer in bengaluru karnataka

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Job Description

Client Relationship Officer (Front-End)

Position Overview

Key Responsibilities

1. Client Communication & Relationship Management

2. Client Onboarding & Lifecycle Support

3. Sales Support & Revenue Enablement

4. Process Adherence & CRM Management

Key Performance Indicators (KPIs)

Required Qualifications & Experience

Preferred Qualifications

Behavioral Competencies

Compensation

Career Progression