Wb Manual testing Jobs – 137 Open Jobs Today

Quality Analyst – E-Commerce – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Microsoft Office
- Analysis skills
- Flexible schedule
Lead Automation Tester (8+ yrs, Kolkata)
Red Apple Technologies Pvt Ltd —Kolkata, West Bengal
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Management
- Computer Science
- B.Sc
Quick apply
10d
Quality Analyst – Retail Support – Voice Process (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Analyst
FastInfo Legal Services Pvt Ltd —Salt Lake, Kolkata, West Bengal
- ₹18,000 - ₹22,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- In-person
Quick apply
7d
Test Engineer 3
Hyland Software —Kolkata, West Bengal
- Azure
- Oracle
- Computer Science
Kolkata|Kolkata|AX H|QA|07-Jul-25
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Accounts Executive
FINPLUS ADVISORY SERVICES PRIVATE LIMITED —Gopalpur, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Health insurance
- Life insurance
Quick apply
6h
Moderation Senior QA
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Bachelor's degree
- Team management
Quick apply
QA/QC Manager-Foil & Pharma
World Vision Vivaan Private Limited —Kolkata, West Bengal
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- In-person
- Manufacturing
- Health insurance
- Food provided
Quick apply
Senior Quality Analyst / Team Lead
innofied —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Agile
- Flexible schedule
Robotics and STEM Trainer at Howrah
MECHATRON ACADEMY —Howrah, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Analysis skills
- C++
Quick apply
4d
Quality Analyst
AMS COMTEL BPMS PVT.LTD —Salt Lake City, West Bengal
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
3d
Software Test Engineer
SLEEK INFO —Kolkata, West Bengal
- Microsoft Excel
- Communication skills
QA Engineer (Web & Mobile | Automation)
Alumnus Software —Kolkata, West Bengal
- Full-time
- DevOps
- Analysis skills
- Project management
Test Engineer 3
Hyland —Kolkata, West Bengal
- Full-time
- Azure
- Oracle
- Computer Science
IN_Senior Associate_Playwright QA_Data & Analytics_Advisory_PAN India
PwC —Kolkata, West Bengal
- Full-time
- Azure
- Java
- Master's degree
7d
QA/QC Engineer
Associated Industrial Furnaces —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Construction experience
Quality Assurance Manager
QIMA —Kolkata, West Bengal
- Full-time
- Laboratory experience
- Master's degree
- Bachelor's degree
Quick apply
Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Customer service
- Microsoft Office
- Analysis skills
Sr. Quality Assurance cum Quality Control Engineer _ BID Position
SYSTRA —Kolkata, West Bengal
- Civil engineering
- Project management
- Bachelor's degree

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Quality Analyst – E-Commerce – Kolkata, India

Fusion CX -
Kolkata, West Bengal

Apply Now

Job details

Benefits

Flexible schedule

Qualifications

Microsoft Office
Analysis skills
Quality assurance
Customer support

Full job description

If you are searching for quality analyst jobs in Kolkata or a QA job vacancy in a global company in Kolkata, India, this opportunity is for you. This QA position at Fusion CX offers a strong blend of analytical work, coaching, and customer experience improvement, and it is ideal for professionals who enjoy evaluating interactions, strengthening service accuracy, and contributing to a performance-driven yet people-focused environment. The position in this workplace is crafted to help you grow your expertise in quality frameworks, contact center operations, and customer experience governance with an experienced team.

Job Description:

About the Role

As a Quality Analyst, you will audit customer interactions, validate accuracy and compliance, and provide coaching to improve performance across programs. You will maintain a complete understanding of all assigned processes, compliance standards, and program requirements. This role demands precision, structured documentation, and the ability to translate quality insights into actionable feedback.

Key Responsibilities

Audit new and existing staff on applicable e-commerce concepts, regulations, client plan designs, and systems
Provide coaching and feedback to staff based on audits using proven improvement methodologies
Listen to and score call recordings for assigned programs to verify the accuracy of information and responses
Maintain a full functional understanding of all assigned programs and their compliance requirements
Report findings clearly on program-specific QA scorecards, including factual written explanations
Provide weekly and monthly monitoring summary reports per program to Client Services
Use quality assurance checklists to ensure every agent in the program is monitored once per month
Participate in weekly program-level calibration sessions
Deliver structured Quality Assurance reviews and coaching to team members
Collaborate effectively with peers and other stakeholders to support projects and continuous improvement
Adapt to future client and organizational requirements as programs evolve
Serve as a subject matter expert and act as a Supervisor when required for customer support teams
Liaise with the client training organization and attend onsite sessions as required
Collaborate with internal quality teams to ensure strong product knowledge across healthcare-related projects
Note: Responsibilities may evolve based on business needs.

Job Requirements:

Education: Graduation
Minimum 12 months of continuous experience in a customer support project (mandatory)
Strong interpersonal skills across teams and stakeholders
Ability and willingness to help others and support performance improvement
Ability to remain composed and professional during peak workloads and stressful conditions
Strong ability to manage multiple priorities, meet deadlines, and work a flexible schedule
Basic proficiency in Microsoft Office
Must be able to attend on-location training
Previous experience as a Quality Analyst is mandatory

Why Join Fusion CX?

Fusion CX provides a supportive and growth-focused atmosphere for individuals exploring Quality Analyst roles or a QA job vacancy in Kolkata. You will work closely with teams that value clarity, collaboration, and continuous learning. This role allows you to strengthen analytical and coaching skills, influence service delivery outcomes, and grow your long-term career in customer experience quality. If you’re looking to advance in the field of customer experience, quality governance, and CX operations, this opportunity offers a structured and meaningful path forward.

Apply Now

Refine Your Search

manual testing jobs in wb

Quality Analyst – E-Commerce – Kolkata, India

Lead Automation Tester (8+ yrs, Kolkata)

Quality Analyst – Retail Support – Voice Process (WFO, Kolkata)

Quality Analyst

Test Engineer 3

Kolkata|Kolkata|AX H|QA|07-Jul-25

Accounts Executive

Moderation Senior QA

QA/QC Manager-Foil & Pharma

Senior Quality Analyst / Team Lead

Robotics and STEM Trainer at Howrah

Quality Analyst

Software Test Engineer

QA Engineer (Web & Mobile | Automation)

Test Engineer 3

IN_Senior Associate_Playwright QA_Data & Analytics_Advisory_PAN India

QA/QC Engineer

Quality Assurance Manager

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

Sr. Quality Assurance cum Quality Control Engineer _ BID Position

I want to receive the latest job alerts for manual testing in wb

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