Tambaram Chennai Tamil Nadu Desktop support technician Jobs – 137 Open Jobs Today

Senior IT Customer Support Analyst, Desktop Support
KBR —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- Windows
13d
Technical Support Engineering
DHL —Chennai, Tamil Nadu
- Hybrid work
- Oracle
- English
- Java
- Health insurance
IT Support Associate
ASSPL - Maharashtra —Chennai, Tamil Nadu
- Full-time
- Windows
- AWS
- Analysis skills
System Administrator
Global Gateway Teacher Training —T Nagar, Chennai, Tamil Nadu
- ₹12,000 - ₹30,000 a month
- Part-time
- Bachelor's degree
- In-person
- Teaching experience
- Paid sick time
Quick apply
3d
IT Support Associate II, OPSTech IT -Service Desk
ADCI - Tamil Nadu —Chennai, Tamil Nadu
- Full-time
- Computer science
- Windows
- Bachelor's degree
12h
TECHNICAL SUPPORT ENGINEER
Fantabee IoE Labs —Chennai, Tamil Nadu
- Email
Sr Technical Lead (Support & Operations)
HCLTech —Chennai, Tamil Nadu
7d
System Administrator (IT) (WALK-IN)
RISHS INTERNATIONAL SCHOOL —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Walk-in
- AutoCAD
- Microsoft Access
- Azure
Quick apply
Senior Assistant: Technical Support
Inncon —Chennai, Tamil Nadu
- ₹2,75,000 a year
- Full-time
- Software troubleshooting
- B.Sc
- English
System Administrator
Anuj Tiles —Chennai, Tamil Nadu
- From ₹15,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Health insurance
- Food provided
Quick apply
3d
Technical Customer Support Professional
Trimble —Chennai, Tamil Nadu
- Online application
- Azure
- Computer Science
- AWS
Lead Technical Support Engineer
Caterpillar —Chennai, Tamil Nadu
- Full-time
- Azure
- AWS
- APIs
8d
Project Engineer / Technical Support Trainee
ABN Infotech Solutions —Chennai, Tamil Nadu
- ₹11,000 - ₹15,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Cell phone reimbursement
Quick apply
IT System Administrator
Alpha Group of Institutions —Chennai, Tamil Nadu
- Email
- Computer Science
- Software troubleshooting
- Windows
Technical Support Lead
Trimble —Chennai, Tamil Nadu
- Online application
- Computer Science
- Bachelor's degree
- Communication skills
5d
Laptop & Printer Field Service Technician
Sampra Intercontinetal Impex pvt ltd —Chennai, Tamil Nadu
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Windows
- Microsoft Office
- In-person
- Food provided
Quick apply
14d
Technical Support Executive (Software Support – Retail & F&B Solutions)
Uth Software Pvt. Ltd. —Adambakkam, Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Email
- Software troubleshooting
- English
- Databases
Quick apply
7d
Helpdesk Executive
Algoleap Technologies —Chennai, Tamil Nadu
- ₹10,729.75 - ₹30,704.64 a month
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Health insurance
Quick apply
Customer Success (Technical Support) Engineer
Endace —Chennai, Tamil Nadu
- Full-time
- Windows
- Bachelor's degree
- APIs
Quick apply
Technical Support Engineer- B.E Chemical/Mechanical
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹2,00,000 - ₹2,50,000 a year
- Full-time
- Bachelor's degree

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Senior IT Customer Support Analyst, Desktop Support

KBR -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
13 days ago

Qualifications

SSO
Desktop support
ITIL Certification
Operating systems
Computer Science
Software troubleshooting
SAP
CCNA
Information Systems
Windows
Supervising experience
Presentation skills
Bachelor's degree
Mentoring
Computer networking
IT
Linux
Desktop administration
Project leadership
CompTIA A+
Information Technology

Full job description

Title:

Senior IT Customer Support Analyst, Desktop Support

KBR is seeking a Senior Desktop Support Team Lead to provide advanced desktop support and technical leadership for enterprise technology services across India and supported global locations. This role serves as a senior escalation resource responsible for troubleshooting complex issues involving Microsoft Windows, Microsoft 365, endpoint devices, collaboration platforms, and related infrastructure technologies while ensuring effective service delivery and customer support.

In addition to providing hands-on technical expertise, the successful candidate will mentor support staff, help drive process improvements, and collaborate with regional and global IT teams to improve operational performance. The role requires strong technical problem-solving skills, leadership capabilities, and a commitment to delivering exceptional support across a diverse and geographically distributed environment.

This is a full-time position based in India and may support both local and global operations.

In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions.

Key Responsibilities

Technical Support & Escalation Leadership

Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
Provide customer support to internal and external customers within established service levels.
Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
Perform advanced break/fix troubleshooting and root-cause analysis for endpoint hardware and software issues.
Install, configure, and support Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and associated enterprise technologies.
Troubleshoot authentication technologies, including multifactor authentication (MFA), smart cards, digital certificates, single sign-on (SSO), and identity-related services.
Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
Support workstation refresh programs and end-user data migrations.
Provide support for virtual desktop infrastructure (VDI) and remote-access technologies.
Deliver audiovisual support for conference rooms, executive meetings, and critical videoconferencing events.
Support IP telephony and collaboration technologies, including Microsoft Teams and similar enterprise communication platforms.
Perform advanced network troubleshooting and work closely with network engineering teams to resolve connectivity issues.
Collaborate with vendors and third-party providers to resolve technical issues requiring external escalation.
Support office openings, closures, relocations, and project site deployments.
Maintain accurate asset inventories and equipment lifecycle records.

Leadership & Process Management

Provide technical leadership and strategic input related to Tier 2 desktop support operations.
Lead or coordinate the daily activities of support personnel, including geographically dispersed team members.
Mentor, train, and support junior technicians and service desk personnel.
Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.
Coordinate resolution activities for cross-functional incidents involving networking, cybersecurity, infrastructure, voice, and enterprise application teams.
Develop and improve support processes, procedures, and operational standards.
Prepare and present service delivery reports, ticket metrics, SLO performance reviews, and operational dashboards.
Maintain technical documentation, knowledge articles, support procedures, and runbooks.
Participate in on-call support rotations and executive/VIP support activities as required.

Basic Qualifications

Education & Experience

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
5+ years of enterprise desktop support experience.
Experience providing Tier 2 or Tier 3 desktop support within a Microsoft-based environment.
Experience leading, mentoring, or directing the work of other technical support professionals.

Skills & Competencies

Advanced knowledge of desktop support operations, service management processes, and enterprise IT environments.
Strong leadership and team coordination skills.
Advanced troubleshooting skills across Windows operating systems, Microsoft 365, endpoint technologies, and hardware platforms.
Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
Experience troubleshooting enterprise network printing environments, including network-connected printers, print servers, print management solutions, and printer connectivity issues.
Strong verbal, written, and presentation skills.
Experience developing reports and presenting operational metrics to management.
Ability to manage multiple priorities in a fast-paced environment.
Excellent customer service, stakeholder engagement, and problem-solving capabilities.

Preferred Qualifications

One or more of the following certifications: ITIL Foundation Certification, CompTIA A+ or Network+ certifications, Microsoft Endpoint Administrator or Modern Desktop Administrator certification
Cisco networking experience or CCST/CCNA certification.
Linux administration experience.
Experience with SAP or asset management systems.
Project leadership or supervisory experience.

Additional Requirements

Must have valid authorization to work in India.
Ability to support global teams across multiple time zones.
Willingness to participate in after-hours and on-call support activities when required.
Travel between offices, customer sites, and project locations may occasionally be required.
Background verification and customer-specific screening requirements may apply.

Apply Now

Refine Your Search

desktop support technician jobs in tambaram chennai tamil nadu

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Customer Success (Technical Support) Engineer

Technical Support Engineer- B.E Chemical/Mechanical

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