Kalyani Nagar Pune Maharashtra Desktop support technician Jobs – 136 Open Jobs Today

IT Helpdesk Specialist - Lead
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Quick apply
20h
Technical Support Engineer II
Madison Logic —Pune, Maharashtra
- Full-time
- Remote
- Azure
- English
- Research
- Work from home
Quick apply
IT Support Specialist
Keywords Studios —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
Quick apply
Technical Support Engineer
ETP Group —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Windows
Technical Support Executive
Sancuro Infotech —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Business Administration
Senior Technical Specialist Teamcenter Support, TC Admin
HCLTech —Pune, Maharashtra
- Analysis skills
- Communication skills
IT Hardware & Application Support Lead (7–10 Years Experience)
Sanghvi Movers —Pune, Maharashtra
- Heavy lifting
- Software troubleshooting
- ERP systems
Systems Administrator/Operations Engineer
Kaizen Softservices —Sadashiv Peth, Pune, Maharashtra
- Call employer
- Computer Science
- Bachelor's degree
- JavaScript
Technical Support Engineer (Office)
Manabh Software —Pune, Maharashtra
- Microsoft Access
- English
- Master's degree
Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
System Administrator/Server Administrator
Pragtech —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Windows
Technical Support Engineering, Sr Engineer
Synopsys —Pune, Maharashtra
- English
- Master's degree
- Bachelor's degree
- Health insurance
23h
Associate Trainee-Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- Software troubleshooting
- Commuter assistance
Quick apply
Senior IT Support Engineer
ComUnus Technologies Pvt Ltd —Pune, Maharashtra
- Up to ₹5,00,000 a year
- Full-time
- Software troubleshooting
- Windows
- In-person
Quick apply
14d
IT Support Engineer (L2) â€“ Generalist IT
ProcDNA —Pune, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Technical Support Engineer - Netsuite (L2)
Blueflame Labs —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
12d
Technical Support Executive
Syscraft Technologies —Pune, Maharashtra
- SQL
- Bachelor's degree
- Linux
Sr Technical Support Consultant
Altera Digital Health Inc. —Pune, Maharashtra
- Weekend availability
- Nursing
- Computer Science
- Software troubleshooting
Technical Customer Support II
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
14d
Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree

I want to receive the latest job alerts for desktop support technician in kalyani nagar pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near kalyani nagar pune maharashtra

Senior Technical Support jobs in Pune, Maharashtra

Technical Support Engineer jobs in Pune, Maharashtra

IT Support jobs in Pune, Maharashtra

IT Technician jobs in Pune, Maharashtra

IT Support Specialist jobs in Pune, Maharashtra

Technical Support jobs in Pune, Maharashtra

Systems Administrator jobs in Pune, Maharashtra

Senior Technical Support jobs in Gurugram, Haryana

Healthcare It Support jobs in Remote

Senior Technical Support jobs in Hyderabad, Telangana

Customer Support, Zomato jobs in Ahmedabad, Gujarat

Blinkit , Customer Support jobs in Taj Ganj, Agra, Uttar Pradesh

Senior Technical Support jobs in Kerala

Senior Technical Support jobs in Remote

Technical Support jobs in Jaipur, Rajasthan

Technical Support Engineer jobs in Ghaziabad, Uttar Pradesh

Internship , Electronics Engineer jobs in Kolkata, West Bengal

Technical Support Engineer jobs in Ahmedabad, Gujarat

Technical Support Engineer jobs in Yelahanka, Bengaluru, Karnataka

Technical Support Engineer jobs in Nagpur, Maharashtra

IT Helpdesk Specialist - Lead

CTI GLOBAL RESOURCES PRIVATE LIMITED
Pune, Maharashtra

Quick apply

Job details

20 hours ago

Qualifications

Software troubleshooting
IT service management
Windows
Technical support
12th Pass
IT support
Problem management
Communication skills
Help desk

Full job description

CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest technology experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an IT Helpdesk Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” In this role, you will lead the day‑to‑day helpdesk function and set the tone for how employees experience IT support: friendly, responsive, organized, and dependable. This is a working‑lead role where you will actively take tickets, answer calls, troubleshoot issues, and serve as the primary point of coordination for queue health, escalations, and service quality.

A key part of this role involves measuring and improving the support experience by tracking metrics such as Customer Experience Score (CES) and Mean Time to Resolution (MTTR). You will also lead cross‑department meetings to coordinate IT needs, align priorities, and improve communication between IT and the business.

We will provide the training, support, and work environment to help you succeed. CTI employees are known as customer‑focused problem‑solvers who can get the job done—and do it with a great attitude.

What are your responsibilities?

Lead and reinforce a fantastic support experience through friendly communication, responsiveness, and strong follow‑through
Provide hands‑on helpdesk support by taking tickets, answering calls, troubleshooting issues, and modeling excellent documentation
Manage the ticket queue by prioritizing work, coordinating coverage, and ensuring escalations are handled and driven to completion
Track and improve key performance metrics such as CES, MTTR, ticket aging, backlog, and recurring issues
Lead cross‑department communication and meetings to gather needs, align priorities, and enhance the overall internal support experience
Coach and mentor the team to improve troubleshooting skills, documentation habits, and customer communication
Identify recurring issues and improve processes through documentation, training, and workflow adjustments
Assist with onboarding support as needed, including coordinating with HR and operations for large onboarding days
Other tasks as assigned

Will you fit in?

Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for
You lead by example with organization, calmness, responsiveness, and a solutions‑focused mindset
You are comfortable being accountable to metrics and using data such as CES and MTTR to make improvements
You communicate clearly and professionally and can facilitate productive meetings with other departments
You can work independently with minimal guidance and aren’t afraid to ask the right questions when you need help
You enjoy coaching others and helping raise the standard of support

Does experience count?

Basic Qualifications

3+ years of experience in an IT helpdesk or customer‑facing technical support role (or equivalent experience)
Experience owning ticket triage, prioritization, escalation, and resolution
Experience tracking and improving support performance metrics such as CES and MTTR
Strong verbal and written communication skills with the ability to lead meetings across departments
High school diploma or equivalent

Preferred experience

Prior experience as a helpdesk lead, senior technician, or service desk coordinator
Experience building helpdesk documentation and onboarding playbooks
Familiarity with IT service management concepts such as SLAs, CSAT/CES, and incident/problem management
Experience with Microsoft 365 and Windows/macOS endpoint support

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Quick apply

Refine Your Search

desktop support technician jobs in kalyani nagar pune maharashtra

IT Helpdesk Specialist - Lead

Technical Support Engineer II

IT Support Specialist

Technical Support Engineer

Technical Support Executive

Senior Technical Specialist Teamcenter Support, TC Admin

IT Hardware & Application Support Lead (7–10 Years Experience)

Systems Administrator/Operations Engineer

Technical Support Engineer (Office)

Helpdesk Shift lead

System Administrator/Server Administrator

Technical Support Engineering, Sr Engineer

Associate Trainee-Enterprise Helpdesk

Senior IT Support Engineer

IT Support Engineer (L2) â€“ Generalist IT

Technical Support Engineer - Netsuite (L2)

Technical Support Executive

Sr Technical Support Consultant

Technical Customer Support II

Director, Technical Support

I want to receive the latest job alerts for desktop support technician in kalyani nagar pune maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected