Yelahanka Satellite Town Bengaluru Karnataka Senior technical support engineer Jobs – 158 Open Jobs Today

Apprentice- Technical Support
Five9 —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Analysis skills
Product Support Engineer III
Samsara —Bengaluru, Karnataka
- Rotational shift
- Computer Science
- Software troubleshooting
- B.Sc
Senior Cloud Service Engineer
G7 CR Technologies —Bengaluru, Karnataka
- Azure
- DevOps
- Windows
Sr. Engineer, Customer Support Engineer
SiFive —Bengaluru, Karnataka
- Full-time
- Electrical experience
- Bachelor's degree
- Machine learning
IT Support Engineer
Fabdiz —Bengaluru, Karnataka
- ₹15,000 - ₹20,000 a month
- Full-time
- AutoCAD
- Computer Science
- Software troubleshooting
- Paid time off
Quick apply
15h
Support Engineer III, AMC, Ad-Tech Solutions
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- SQL
- Bachelor's degree
13d
Sr. Cloud Support Engineer-Database
DigitalOcean —Bengaluru, Karnataka
- Azure
- Oracle
- Software troubleshooting
Quick apply
Senior Engineer - MS, Network-4
NTT DATA —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- AWS
Desktop Support Engineer
CARE INFOTECH —Bangalore City, Bengaluru, Karnataka
- ₹15,000 - ₹18,000 a month
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Senior ML & AI Technical Solutions Engineer
Databricks —Bengaluru, Karnataka
- Azure
- Computer Science
- Software troubleshooting
Intern – IT Support Engineer
Reward360 Global Services Private Limited —Bengaluru, Karnataka
- Google Suite
- Computer Science
- Software troubleshooting
Quick apply
Help Desk Engineer
symplr —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- Windows
Senior AI Solution Engineer
Novonesis —Bengaluru, Karnataka
- Full-time
- Project management
- AI
- Communication skills
Sr. Technical Support DGM
Aspen Technology —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- Travel
IT Operations Support
Fictiv —Bengaluru, Karnataka
- Night shift
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Customer Support Engineer (Inference), India
Together AI —Bengaluru, Karnataka
- Weekend availability
- Remote
- JavaScript
- AI
- Communication skills
- Health insurance
Quick apply
Support Engineer III, Ads Partner Experience & Growth
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- APIs
- Communication skills
Lead Engineer
ThoughtFocus —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Platinum Support Account Manager - Specialist
Sprinklr —Bengaluru, Karnataka
- Weekend availability
- Databases
- Analysis skills
- Bachelor's degree
- Paid time off
Expert Center Senior Engineer - Empower
Waters Corporation —Bengaluru, Karnataka
- Salesforce
- Analysis skills
- Bachelor's degree

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Apprentice- Technical Support

Five9 -
Bengaluru, Karnataka

Apply Now

Job details

Fresher | Full-time

Qualifications

BCS
Operating systems
Computer Science
Software troubleshooting
Technical support
Analysis skills
Bachelor's degree
APIs
B.E.
AI
Communication skills
Information Technology

Full job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Role Overview

We are looking for a high-potential Technical Support Apprentice to join our Technical Support Services team, working on next-generation Contact Center as a Service (CCaaS) platforms. This role is designed for early-career professionals who are passionate about enterprise technology and delivering exceptional customer experiences.

As a Technical Support Apprentice, you will work closely with Senior Support Engineers, Product, and Engineering teams to diagnose, resolve, and document technical issues across our CCaaS product lines, including AI-powered voice, digital channels, analytics, automation, workforce management, and integrations platforms.

This is a learning-intensive role that provides real ownership, structured mentorship, and hands-on exposure to enterprise-grade support operations in a fast-growing SaaS environment.

Key Responsibilities

L1 Support & Ticket Management

Serve as a first point of contact for customers and internal stakeholders reporting technical issues via ticketing systems, email, or phone
Log, categorize, triage, and prioritize support tickets accurately in the helpdesk platform within defined SLA guidelines
Troubleshoot and resolve L1 issues related to platform functionality, configurations, integrations, and connectivity
Escalate complex or unresolved issues to L2/L3 Engineers or relevant Product teams with thorough documentation and reproducible steps

Qualifications & Skills

Eligibility & Qualifications

Bachelor's degree in Computer Science or Information Technology (BE / B.Tech) from a recognized university
Freshers are welcome; internship or project exposure in a technical or support role is an advantage
Basic understanding of networking concepts, operating systems, and software troubleshooting
Familiarity with APIs, web technologies, and cloud platforms is a plus

Desired Skills & Attributes

Strong analytical and structured problem-solving mindset
Patient, empathetic, and customer-first approach to every interaction
Excellent verbal and written communication skills
Curiosity about AI, cloud platforms, and enterprise SaaS technologies
Collaborative team player with a bias for learning and continuous improvement

What You Will Learn

How enterprise CCaaS platforms are supported and maintained at scale
How AI-powered features, voice, automation, and analytics are deployed and troubleshot in real customer environments
How to manage customer relationships and deliver high-quality support within enterprise SLA frameworks
How modern SaaS support organizations operate, escalate, and collaborate with Product and Engineering

Career Path

This apprenticeship is designed to develop future Support Engineers, Sr. Support Engineers, and Technical Leads. High performers will have the opportunity to transition into a full-time role with increased ownership across support tiers and customer segments.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Apply Now

Refine Your Search

senior technical support engineer jobs in yelahanka satellite town bengaluru karnataka

Apprentice- Technical Support

Product Support Engineer III

Senior Cloud Service Engineer

Sr. Engineer, Customer Support Engineer

IT Support Engineer

Support Engineer III, AMC, Ad-Tech Solutions

Sr. Cloud Support Engineer-Database

Senior Engineer - MS, Network-4

Desktop Support Engineer

Senior ML & AI Technical Solutions Engineer

Intern – IT Support Engineer

Help Desk Engineer

Senior AI Solution Engineer

Sr. Technical Support DGM

IT Operations Support

Customer Support Engineer (Inference), India

Support Engineer III, Ads Partner Experience & Growth

Lead Engineer

Platinum Support Account Manager - Specialist

Expert Center Senior Engineer - Empower