Regent Park Kolkata West Bengal Customer service representative Jobs – 75 Open Jobs Today

Customer Service Associate – E-Commerce Inbound Customer Support – Howrah, India
Fusion CX —Howrah, West Bengal
- Customer service
- English
- Microsoft Office
Customer Service Associate – Retail – Kolkata
Fusion CX —Kolkata, West Bengal
- Full-time
- Customer service
- English
- 12th Pass
Customer Service Associate – Seller Support – Howrah, India
Fusion CX —Howrah, West Bengal
- Customer service
- English
- Microsoft Office
Walk -in Interview - Customer Support Agent
Gear Inc. —Kolkata, West Bengal
- Full-time
- Walk-in
- English
Quick apply
Customer Service Associate – Premium Voice Process – Kolkata, West Bengal
Fusion CX —Kolkata, West Bengal
- Customer service
- English
- 12th Pass
Customer Service Associate – Supplier Procurement – Blended (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- English
Customer Care Assistants / Supervisor
Purwanchal Nagarik Samity —Kolkata, West Bengal
- Supervising experience
- Bachelor's degree
Customer Service Trainer – Chat – E-commerce – Howrah
Fusion CX —Howrah, West Bengal
- Customer service
- Microsoft Office
- Presentation skills
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Bachelor's degree
- Business Administration
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Customer Service Associate – E-Commerce Inbound Customer Support – Howrah, India

Fusion CX -
Howrah, West Bengal

Apply Now

Job details

Qualifications

Google Docs
Customer service
Call center experience
English
Microsoft Office
E-Commerce
12th Pass
Analysis skills
Customer support
Hindi
Communication skills

Full job description

Every customer conversation is an opportunity to build trust. Fusion CX is hiring Customer Service Associates for an E-Commerce Customer Support process in Howrah. If you’re searching for customer service jobs in Howrah, call center jobs in Howrah, customer support jobs, voice process jobs, or e-commerce careers in Howrah, West Bengal, this opportunity offers a stable work-from-office role where communication, problem-solving, and customer-first thinking make a real impact. Join a dynamic operations team and build valuable experience in one of the fastest-growing sectors of digital commerce. Immediate joiners are preferred, and shift allowances are available for eligible odd-hour shifts.

Job Description:

About the Role

As a Customer Service Associate – E-Commerce Customer Support, you will serve as the primary point of contact for customers, assisting with order-related queries, account support, and service requests. You will provide timely, accurate, and professional assistance while ensuring every interaction reflects high standards of customer service. This role requires strong communication skills, analytical thinking, and the ability to resolve customer concerns efficiently in a structured contact center environment.

Key Responsibilities

Handle inbound customer interactions professionally across assigned support channels.
Understand customer concerns and provide accurate, solution-oriented resolutions.
Assist customers with order-related queries, account information, and service requests.
Document customer interactions accurately within approved systems.
Investigate customer issues and recommend appropriate solutions based on established processes.
Maintain high standards of quality, productivity, and customer satisfaction.
Work collaboratively with internal teams to resolve customer concerns efficiently.
Follow standard operating procedures, quality guidelines, and compliance requirements at all times.
Use CRM systems, MS Office, and Google Workspace tools to support daily operations.
Perform additional responsibilities as required to support business operations.

Job Requirements:

Education

Minimum qualification: Higher Secondary (Class XII) or equivalent.

Experience

Previous experience in customer service, contact center operations, or e-commerce support is preferred.
Knowledge of e-commerce operations and online customer support is an advantage.

Skills & Competencies

Strong verbal and written communication skills in Hindi and English (mandatory).
Knowledge of an additional regional language is an advantage.
Strong analytical and logical reasoning skills with the ability to understand customer concerns and recommend practical solutions.
Excellent problem-solving and customer handling abilities.
Proficiency in MS Office, Google Sheets, and Google Docs.
Ability to multitask and work efficiently in a fast-paced customer support environment.
Strong attention to detail and documentation accuracy.
Customer-focused mindset with excellent interpersonal skills.

Work Details

Location: Howrah, West Bengal

Work Mode: Work From Office (WFO)

Shift: Multiple Shifts are available, and shift allowances are available for eligible odd-hour shifts.

Why Join Fusion CX?

Fusion CX provides a professional environment where customer service excellence, continuous learning, and career growth go hand in hand. As part of our e-commerce customer support team, you’ll strengthen your communication, analytical thinking, and customer engagement skills while working with modern customer support technologies in a collaborative workplace.

Here’s what you can expect:

Build expertise in customer service and e-commerce support operations.
Develop valuable communication, analytical, and problem-solving skills.
Gain hands-on experience with CRM platforms and digital customer support tools.
Work in a collaborative, performance-driven environment that encourages continuous learning.
Explore long-term career opportunities across Operations, Quality, Training, Workforce Management, and Leadership.
Join a global customer experience company committed to helping employees grow and succeed.

If you’re looking for customer service jobs in Howrah, call center jobs in West Bengal, customer support jobs, voice process jobs, e-commerce customer service jobs, or BPO jobs in Howrah, apply today and take the next step in your career with Fusion CX.

Apply Now

Refine Your Search

customer service representative jobs in regent park kolkata west bengal

Customer Service Associate – E-Commerce Inbound Customer Support – Howrah, India

Customer Service Associate – Retail – Kolkata

Customer Service Associate – Seller Support – Howrah, India

Walk -in Interview - Customer Support Agent

Customer Service Associate – Premium Voice Process – Kolkata, West Bengal

Customer Service Associate – Supplier Procurement – Blended (WFO, Kolkata)

Customer Care Assistants / Supervisor

Customer Service Trainer – Chat – E-commerce – Howrah

Associate - Customer Care - Non - Voice 5A

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