New Friends Colony Delhi Delhi Call center work from Jobs – 129 Open Jobs Today

Account General Manager
TELUS Digital —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Assistant Manager, Air Operations (Gurugram)
Flexport —Delhi, Delhi
- English
- Bachelor's degree
- Communication skills
Quick apply
Security Manager - Consulting India
International SOS —Delhi, Delhi
- Business development
- Travel
Ovation Support Engineer
Emerson —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
- Health insurance
6d
Quality & Performance Analyst-ITIL
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Field Supervisor- Service
Otis —Delhi, Delhi
- Full-time
- Remote
- Travel
- Health insurance
- Work from home
Sales Executive
Derma Arts Clinic —Greater Kailash, Delhi
- From ₹18,000 a month
- Email
- Hospitality
- Sales
- English
Quick apply
13d
Lead Software Engineer - Tax Transformation Office - Hyderabad & Gurugram
Deloitte —Gurugram, Haryana
- Azure
- DevOps
- Master's degree
Local Health Ground Marketing Lead / Business Development Executive (BDE)
E-Heal Cancer Support Llp —Delhi, Delhi
- ₹5,000 - ₹6,000 a month
- Email
- Sales
- Business development
- Project management
- Work from home
- Flexible schedule
Quick apply
13d
Assistant / Deputy Manager- Finance
Emerson —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
- Computer skills
- Health insurance
Business Development Manager- CISCO
TD Synnex —West District, Delhi
- Full-time
- Up to 50% travel
- English
- Master's degree
Field Superviosr - Construction
Otis —Noida, Uttar Pradesh
- Full-time
- Remote
- Travel
- Health insurance
- Work from home
Shift Manager
Educational Testing Service (ETS) —Delhi, Delhi
- Weekend availability
- Management
- Customer service
- English
- Paid time off
Quick apply
ERC Generalist
Adobe —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Human resources
- Mentoring
Operations Support Lead - South Delhi
Nexify World —Delhi, Delhi
- ₹16,000 - ₹20,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Project Leader- People & ORG (Data Statistician)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Bachelor's degree
- AI
- Communication skills
Group Manager, Sales Coaching & Performance Enablement
Adobe —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- Sales
- AI
Senior UiPath Developer
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Computer Science
- DevOps
- Analysis skills
- Health insurance
Engineer III- Network
Insight Enterprises —Noida, Uttar Pradesh
- Night shift
- Hybrid work
- Bachelor's degree
- Computer networking
- Health insurance
Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Diploma

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Account General Manager

TELUS Digital -
Noida, Uttar Pradesh

Quick apply

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service
Call center experience
English
Microsoft Office
Profit & loss
Project management
Presentation skills
Bachelor's degree
Telecommunication
Communication skills
Time management

Full job description

Description

Roles & Responsibilities

1. Accomplishes all of the roles and responsibilities of an Operations Manager, such as but not
limited to: ensures profitability of a very large or multiple LOB's / Client/s / Program/s / Account/s
by ensuring the attainment of client-specified KPI's and targets; Maintains, company-set ratios on
staffing to ensure smooth operations of the program/s; Upholds company policies as it relates to
the program/s and drives for adherance to such policies; Ensures recognition and reward for top
performing team members through incentive pay-outs nad non-monetary rewards; Conducts
performance planning / appraisal / feedback activities as well as proper documentation of such;
Coordinates with internal support functions as needed.

2. May assume an AGM role in the absence of a Director of Operations, in which there is full P&L
responsibility for all LOB's / client/s / program/s managed and supported.

3. May provide strategic direction and guidance to all Program/s / Account/s / Client/s managed and
supported, in terms of growth, process improvements and efficiencies, enhanced profitability or
possible new business opportunities, ensuring alignment to the overall business strategy of the
organization.

4. Maintains cordial and effective working relations with external clients and serves as the primary
interface of clients. Translates client requirements into action plans for the LOB's/account/s /
program/s. Establishes open and honest communication regarding all aspects of the
LOB's/account/s'/program/s' performance. Anticipates the needs of the clients proactively and
acts on such requirements before they arise.

5. Participates in the budgeting process and adheres to the established budget for the LOB's /
account/s / program/s. Manages costs and expenditures efficiently and wisely within budgeted
guidelines. Actively monitors expenses incurred.

6. Maintains a high level of morale and productivity within the LOB's/account/s / program/s. Ensures
that each team member is leading by example in step with the company's vision, mission, values
and competencies. Provides direction, mentoring, coaching, and counseling to direct reports and
to the rest of the team as necessary and appropriate.

Qualitification

Bachelor’s Degree in any course, preferably Business or Business Management.
At least 3 to 5 years (3-5) years Call Center Operations, Customer Service, Business Process Outsourcing, or Telecommunications experience in a Managerial capacity.
Advanced knowledge in call center operations and organization required. Prior knowledge of client-specifics preferred. Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, Baleen, Blue Pumpkin, etc...).
Client relations. Leadership and people-management skills. Project management skills. Excellent verbal and written English communication skills; planning, organizing and coordination skills; Strategic thinking; Adaptive to changing work schedules and working hours. Active listening skills. Operates with minimal supervision. Customer orientation. Time Management and Multi-tasking skills. Detail-oriented, Analytical, Problem-Solving and Decision-Making skills. Presentation Skills.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Refine Your Search

call center work from jobs in new friends colony delhi delhi

Account General Manager

Assistant Manager, Air Operations (Gurugram)

Security Manager - Consulting India

Ovation Support Engineer

Quality & Performance Analyst-ITIL

Field Supervisor- Service

Sales Executive

Lead Software Engineer - Tax Transformation Office - Hyderabad & Gurugram

Local Health Ground Marketing Lead / Business Development Executive (BDE)

Assistant / Deputy Manager- Finance

Business Development Manager- CISCO

Field Superviosr - Construction

Shift Manager

ERC Generalist

Operations Support Lead - South Delhi

Project Leader- People & ORG (Data Statistician)

Group Manager, Sales Coaching & Performance Enablement

Senior UiPath Developer

Engineer III- Network

Senior Executive

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