Kochi Kerala Management information systems manager Jobs – 151 Open Jobs Today

Assistant Front Desk Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
4d
4399642-Lead Assistant Manager
EXL Service —Kochi, Kerala
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Senior System Specialist (L3)
Cyncly —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Windows
Key Account Manager (Telecom)
Factor Human Resources Pvt Ltd —Kochi, Kerala
- ₹65,000 - ₹75,000 a month
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
4399972-Assistant Manager
EXL Service —Kochi, Kerala
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
Zonal Escalation Desk Executive
LISCOM SOLUTIONS & SERVICES PVT. LTD —Vyttila, Kochi, Kerala
- From ₹15,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
- Flexible schedule
Quick apply
21h
Customer Relationship Manager (CRM)
Gratis Group Of Companies —Kochi, Kerala
- ₹10,000.00 - ₹31,674.98 a month
- Full-time
- CRM software
- Customer service
- Bachelor's degree
- Flexible schedule
Quick apply
Front Office Manager
D HOTEL —Edapalli, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
Quick apply
Manager -Eligibility and Benefits Verification
CareRevenue —Kochi, Kerala
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
CLIENT RELATIONSHIP MANAGER (LEGAL)
HA&Co. —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- Microsoft Office
- Project management
Quick apply
3d
Senior Security GRC & ISO 27001 Specialist
UST —Kochi, Kerala
- AI
- Communication skills
Quick apply
8d
Senior Area Head - Area Head - Direct Distribution - Cochin
Renewbuy.com —Kochi, Kerala
- ₹8,00,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Senior Technical Architect
Accenture —Kochi, Kerala
- Full-time
- Azure
- Software troubleshooting
- Salesforce
Project Assistant
Dlife Interiors —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
Quick apply
Technical Lead-Microsoft Cloud & Infrastructure
F9 Infotech It Solutions Private Limited —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Windows
Quick apply
Senior Test Engineer-ERP
Voxtron Solutions LLP —Kakkanad, Kochi, Kerala
- ₹40,000 - ₹50,000 a month
- Full-time
- Azure
- Oracle
- Computer Science
- Health insurance
Quick apply
6d
ADAS Cybersecurity Lead Engineer / Engineer
Quest Global —Kochi, Kerala
- System design
- English
- Bachelor's degree
Quick apply
Asst. Front Office Manager
Viceroy Resort & Spa —Kochi, Kerala
- ₹18,000 - ₹25,000 a month
- Weekend availability
- Hospitality
- English
- In-person
Quick apply
11d
Sales Manager
IHCL —Kochi, Kerala
- Hospitality
- Sales
- Customer service
4399705-Assistant Manager
EXL Service —Kochi, Kerala
- Full-time
- Microsoft Excel
- Oracle
- ERP systems

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Assistant Front Desk Manager

Marriott International, Inc -
Kochi, Kerala

Apply Now

Job details

Full-time
4 days ago

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26109844
Job CategoryRooms & Guest Services Operations
LocationMaradu, Kochi, Kerala, India, 682304
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

management information systems manager jobs in kochi kerala

Assistant Front Desk Manager

4399642-Lead Assistant Manager

Senior System Specialist (L3)

Key Account Manager (Telecom)

4399972-Assistant Manager

Zonal Escalation Desk Executive

Customer Relationship Manager (CRM)

Front Office Manager

Manager -Eligibility and Benefits Verification

CLIENT RELATIONSHIP MANAGER (LEGAL)

Senior Security GRC & ISO 27001 Specialist

Senior Area Head - Area Head - Direct Distribution - Cochin

Senior Technical Architect

Project Assistant

Technical Lead-Microsoft Cloud & Infrastructure

Senior Test Engineer-ERP

ADAS Cybersecurity Lead Engineer / Engineer

Asst. Front Office Manager

Sales Manager

4399705-Assistant Manager

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