Role Overview
The Manager – Cloud Infrastructure is responsible for leading the design, delivery, governance, and operational management of cloud infrastructure services with a primary focus on Oracle Cloud Infrastructure (OCI) and secondary expertise in Amazon Web Services (AWS). This role provides strategic and operational leadership for AMS (Application Management Services) clients, ensuring secure, scalable, resilient, and cost-effective cloud environments.
The Manager will lead cloud teams, drive service excellence, oversee vendor and stakeholder relationships, manage cloud budgets, and ensure adherence to security, compliance, and operational standards. The role requires strong technical expertise, leadership capabilities, and the ability to align cloud initiatives with business objectives.
Key Responsibilities
1. Cloud Strategy & Leadership
- Define and execute cloud infrastructure strategies aligned with business and customer objectives.
- Lead the design, implementation, and operational management of OCI environments while overseeing AWS support requirements.
- Establish cloud governance frameworks, standards, and best practices across managed services engagements.
- Drive cloud transformation initiatives, modernization programs, and operational excellence efforts.
- Provide technical leadership and architectural guidance to cloud engineering and operations teams.
2. Cloud Operations & Service Delivery
- Own end-to-end cloud infrastructure operations for AMS clients.
- Ensure delivery of services within agreed SLAs, KPIs, and operational targets.
- Oversee infrastructure availability, performance, capacity management, monitoring, backup, disaster recovery, and patch management processes.
- Drive major incident management, problem management, and root-cause remediation activities.
- Ensure operational readiness for new projects, deployments, and service transitions.
3. Cloud Architecture, Security & Compliance
- Review and approve secure, scalable, and resilient cloud architecture designs.
- Ensure implementation of cloud security controls including IAM, network segmentation, encryption, vulnerability management, and compliance requirements.
- Oversee governance related to audits, risk assessments, and regulatory compliance.
- Partner with security and risk teams to maintain security posture and reduce operational risks.
- Champion security-by-design principles across cloud platforms.
4. Financial Management & Cost Optimization
- Manage cloud infrastructure budgets, forecasting, and financial planning.
- Monitor cloud consumption trends and implement optimization initiatives.
- Drive cost governance through rightsizing, resource optimization, reservation strategies, and utilization management.
- Present cloud financial performance, cost-saving opportunities, and optimization recommendations to stakeholders.
- Ensure cloud spending aligns with approved budgets and business objectives.
5. Team Leadership & People Management
- Lead, mentor, and develop a team of cloud consultants, engineers, and administrators.
- Establish performance goals, conduct reviews, and support employee development planning.
- Drive skill development, certification programs, and continuous learning initiatives.
- Foster a high-performance, customer-focused, and collaborative culture.
- Ensure adequate resource planning and capacity management across engagements.
6. Vendor & Stakeholder Governance
- Manage relationships with Oracle, AWS, technology partners, and third-party service providers.
- Review vendor performance, contractual obligations, SLAs, and service commitments.
- Lead governance reviews, operational meetings, and executive stakeholder communications.
- Escalate and manage critical issues through resolution while ensuring business continuity.
- Act as the primary point of contact for infrastructure-related client escalations.
7. Client Engagement & Governance
- Build trusted advisor relationships with client leadership teams.
- Conduct service reviews, operational governance meetings, and executive-level reporting.
- Identify opportunities for service improvements, automation, and cloud adoption expansion.
- Support client audits, compliance reviews, and operational assessments.
- Drive customer satisfaction, service quality, and continuous improvement initiatives.
8. Innovation & Continuous Improvement
- Promote cloud-native capabilities, automation, and infrastructure-as-code practices.
- Drive process standardization and operational efficiency improvements.
- Evaluate emerging cloud technologies and recommend adoption strategies.
- Lead initiatives focused on reliability engineering, observability, and operational maturity.
- Encourage innovation and automation to enhance service delivery and reduce operational overhead.
Qualifications & Skills
Technical Skills
Primary
- Oracle Cloud Infrastructure (OCI)
Secondary
- Amazon Web Services (AWS)
Expertise Required
- Cloud infrastructure architecture and administration
- Networking, security, and identity management
- Disaster recovery and business continuity planning
- Monitoring, observability, and operational excellence
- Infrastructure automation and cloud governance
- Security and compliance frameworks
- Cloud cost management and financial governance
- ITIL processes and AMS operating models
Leadership & Professional Skills
- Strong leadership and people management capabilities
- Excellent stakeholder and customer relationship management skills
- Proven experience managing large-scale cloud operations
- Strong analytical, decision-making, and problem-solving abilities
- Executive-level communication and presentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience leading geographically distributed teams
- Strong vendor management and governance experience
Experience
- 10+ years of overall IT infrastructure experience.
- 5+ years of experience managing cloud infrastructure teams and operations.
- Hands-on experience in Oracle Cloud Infrastructure (OCI) environments.
- Experience supporting enterprise AMS managed services engagements.
- Demonstrated success in cloud governance, budgeting, and stakeholder management.
- Experience working on SOC2 audits and remediation.
- Knowledge of hosting best practices and working in a CMM, ISO certified environments.
- Experience working on RFPs.
- Experience working closely with the CISO, understand the functions and pay more focus on the Security posture of hosted environments.
Preferred Certifications
- Oracle Cloud Infrastructure (OCI) Professional Certifications
- Oracle Cloud Architect Professional
- AWS Solutions Architect – Associate / Professional
- ITIL Foundation or ITIL Managing Professional
- PMP, PRINCE2, or equivalent project/program management certification (preferred) [Job Descri...CI New (1) \u007C Word]
Reporting Structure
Role: Manager – Cloud Infrastructure (OCI)
Primary Technology: Oracle Cloud Infrastructure (OCI)
Secondary Technology: AWS
Function: AMS Cloud Operations & Infrastructure Services
Reports To: Senior Manager / Director – Cloud Services
This version positions the role as a people, delivery, governance, and client-facing manager rather than an individual contributor consultant.
